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Thinking
DEEPly about Academic Advising and Student Engagement
George D. Kuh,
Center for Postsecondary Research, Indiana University Bloomington
Note: George
Kuh, author of Student Success in College,
will deliver the opening keynote address, October 18, 2006
at the NACADA National Conference in Indianapolis.
Well prepared, highly motivated students tend to do well in college
and persist to graduation (Pascarella & Terenzini, 2005). But
for various reasons, many colleges and universities enroll students
with a mix of educational backgrounds and abilities. At the same
time, some institutions seem to be more effective than others in
helping students from a wide range of abilities and backgrounds
succeed in college. These schools recognize that in terms of learning
and personal development, what students bring to college is less
important than what they do when they get to college (Pascarella
& Terenzini, 2005).
Academic advisors can play an integral role in promoting student
success by assisting students in ways that encourage them to engage
in the right kinds of activities, inside and outside the classroom.
Advisors are especially important because they are among the first
people new students encounter and should see regularly during their
first year. From our Documenting Effective Educational Practices
(DEEP) study of 20 diverse high-performing four-year colleges and
universities reported in Student Success in College (Kuh,
Kinzie, Schuh, Whitt & Associates, 2005), we discovered some
common themes with implications for academic advising (DeSousa,
2005). Here are four of the more important that can be adopted by
advisors at other institutions.
1. Advisors know their students well.
Subscribing to a talent development perspective on education, advisors
believe their primary task is to help change students for the better
by making certain they take full advantage of the institution’s
resources for learning. To do this, many advisors go to unusual
lengths to learn as much as they can about their students –
where they are from, their aspirations and talents, and when and
where they need help.
2. Advisors strive for meaningful interactions with students.
Another way advisors contribute to the quality of student learning
and campus life is by helping to develop, support, and participate
in mentoring programs. Mentee-mentor relationships help create close
connections with one or more key persons, relationships that are
especially important for students in underrepresented groups on
campus. Also, because connecting early with advisees is
essential, advisors at DEEP schools are involved in planning and
delivering first-year orientation programs and experiences.
3. Advisors help students identify pathways to academic and social
success.
In addition to assisting students with choosing the right courses,
advisors encourage students to take advantage of the learning and
personal opportunities their school makes available. They make a
point of asking students to apply what they are learning in their
classes to real life issues, thereby enhancing student learning
in ways that many academic courses alone may not be able to accomplish.
Among the high quality co-curricular experiences that have powerful
positive effects on students and their success are service learning,
study abroad, civic engagement, internships, and experiential learning
activities. Another key to navigating college effectively is for
students to learn the campus culture—the traditions, rituals,
and practices that communicate how and why things are done at their
school.
4. Advising and student success is considered a tag team activity.
At high performing schools, the educational and personal development
goals of advising are shared across multiple partners, not just
the person “assigned” this task. Faculty, student affairs
staff, and mentors along with professional academic advisors comprise
the multiple early alert and safety net systems for students in
place at DEEP schools – particularly for students who institutional
research studies indicate may be at risk of dropping out. Such team
approaches go a long way toward keeping students from falling through
the cracks and getting students the information they need when they
need it.
Strengthening Institutional Responsibility for Student Learning
At colleges and universities committed to student success, academic
advisors are partners with faculty and other staff in enhancing
their institution’s educational effectiveness. Because DEEP
schools seemed to be in a perpetual learning mode – what we
called “positive restlessness” – advisors would
do well to ponder the following:
- What does your institution write or
say about itself regarding student success?
- Are resources and learning conditions
arranged to help students develop their talents?
- Can programs and resources be organized
more effectively to help students succeed academically and socially?
- To what extent are students academically
challenged to go beyond what they are expected to do in college?
- In what ways and about what topics
do academic advisors interact with students? How can these interactions
become more meaningful and contribute to student success?
- What is the extent to which advisors
are involved in programs and experiences that socialize first-year
students to academic expectations of the institution?
George D. Kuh
Center for Postsecondary Research
Indiana University Bloomington
kuh@indiana.edu
Resources
De Sousa, D. J. (2005). Promoting student success: What
advisors can do (Occasional Paper No. 11). Bloomington, Indiana:
Indiana University Center for Postsecondary Research.
Kuh, G. D., Kinzie, J., Schuh, J. H., Whitt, E. J., & Associates
(2005). Student success in college: Creating conditions
that matter. San Francisco : Jossey-Bass.
Pascarella, E. T., & Terenzini, P. T. (2005). How college
affects students: A third decade of research (Vol. 2). San
Francisco : Jossey-Bass.
NACADA
Springs Forward
Jo Anne Huber, President, NACADA
Greetings!
I hope this has been a happy spring for each of you! As I have traveled
to Regional Conferences, I have been reminded how special NACADA
members are, and I deeply appreciate your enthusiasm, professionalism
and dedication to our mission of providing quality academic advising
for our students and to our Association.
The
NACADA Leadership sessions held at each Regional Conference proved
to be inspiring for those of us who conducted them and well-received
by those recently elected to office, as well as those contemplating
such a move. Member involvement in discussions at these Conferences
on NACADA's statement on the “concept of academic advising”
has also proven fruitful. The Task Force working on this project
is reviewing the input received at the Conferences and will soon
meet one more time to finalize their work to send to the Board of
Directors for final approval.
The
Council and the Board at the midyear meetings in Indianapolis in
April gave preliminary approval to the Diversity Committee's proposal
for an Emerging Leader program for our Association. We finally have
a well-defined plan to ensure diversity at all levels of NACADA.
Hearty thanks to Skip Crownhart and her committee
for providing us with such a comprehensive plan.
Our
membership continues to grow – 9145 to date! In an effort
to continue to provide the best service possible to our members,
the Council and the Board participated in a strategic planning process
in Indianapolis, facilitated by Marilyn Bedford
from IUPUI, Office of Human Resources. The two leadership groups
worked together to identify the top three initiatives to develop
as a current plan for our Association. Providing vision and direction
is the primary focus of the Board of Directors, with the strong
support of the Council members, who represent the grassroots membership,
which is our true strength. As subcommittees comprised of both groups
work on specific strategies to accomplish the main goals, updates
will be provided to our members.
Best
wishes for a successful spring and happy summer! I hope to see many
of you at one of two Summer Institutes this summer and in Indianapolis,
October 18-21, for another top-notch National Conference.
Best
regards,
Jo
Anne Huber, President
National Academic Advising Association
(512) 232-7218
johuber@mail.utexas.edu
It
is Spring and NACADA is "Blooming"
Roberta
“Bobbie” Flaherty, NACADAExecutive
Director
The NACADA Board of Directors and the Council met in Indianapolis
in April for their annual mid-year meetings and found “Indy”
to be a wonderful venue for NACADA’s upcoming annual Conference.
The folks at IUPUI were terrific hosts and provided an opportunity
to see more of the city by hosting a wonderful reception at Dean
Evenbeck’s home and providing transportation through
a beautiful historic district. Couple this experience with a vibrantly
beautiful downtown area adjacent to the Convention Center and our
host hotels, and everyone was convinced that NACADA Conference participants
in October will be very pleased with their Indy experience! Restaurants
and entertainment and parks galore offer a multitude of opportunities
for exploration.
In addition to the annual Conference – which has accepted
over 300 presentations and is shaping up to be another terrific
professional development experience – many other NACADA initiatives
are “blooming” as well. The Publications Advisory Board
is reviewing a number of proposals for new publications, while the
New Professionals Monograph nears completion of its first draft,
the “Foundations” CD on Advising Models is being prepared
for a final look by the Content Review Board , the “Foundations”
CD on Developing Cultural Identity and Worldview is underway, and
plans are being made for a monograph on Advising Special Populations.
The Professional Development Committee has recommended an update
to the Family Guide, an update to the Advising Training Video, and
some form of distance delivery of professional development material.
Add these initiatives to the Emerging Leaders program coming from
the Diversity Committee, and NACADA will continue to reap the fruits
of these blooms for years to come!
The NACADA Regions are planning various state and local meetings
to bring NACADA experiences closer to members, after providing very
exciting and successful Regional Conferences. Be sure to watch the
NACADA website for announcements of these events. The website is
also the “go to” location for ever expanding academic
advising information provided by members on every issue you can
imagine in the Clearinghouse of Academic Advising Resources.
Information is being added constantly, and this should be a “bookmarked”
site for every advisor and administrator.
Congratulations to the 2006 NACADA Award winners! Your work on behalf
of student success is greatly appreciated, and we are proud to honor
you for this important work. We also want to thank the many advising
professionals who are retiring this year and those who have received
campus awards for their work. Everyone deserves an award for the
tireless effort you expend to help students realize their dreams!
Thank you all!
Roberta “Bobbie” Flaherty, Executive Director
National Academic Advising Association
(785) 532-5717
NACADA@KSU.EDU
Learning
Communities and Academic Advising
Ben Chamberlain,
Chair, New Advising Professionals Interest Group
Depending
on your role in higher education, you may hear the term learning
community on a daily basis or perhaps much less frequently.
However, the possibility is great that you have heard the term being
used to refer to some sort of curricular connection amongst groups
of students in the higher education setting.
The term learning community is quite broad
and can be used to describe a range of activities. Back in 1990,
a definition was proposed that includes “any one of a variety
of curricular structures that link together several existing courses
– or actually restructure the material entirely – so
that students have opportunities for deeper understanding and integration
of the material they are learning, and more interaction with one
another and their teachers as fellow participants in the learning
enterprise” (Gabelnick, et. al). While this definition is
now more than 15 years old, it still works well as a basic definition
of a learning community.
There are several working definitions of advising. Most speak to
the fact that advising is more than the process of scheduling courses,
but consider advising a process. Wes Habley, during
the 2003 Summer Institute in St. Charles, Illinois argued that “Advising
is a relationship based on collaboration, learning, growth, sharing,
decision-making, and maximizing higher education.”
In my position as an advisor in the College of Business at Iowa
State University, I work with about 100 students in approximately
ten “teams” that comprise a learning community. Some
of these students live on the same residence hall floor, while others
do not. All of these students, however, share between two and three
classes and a peer mentor. The peer mentor is an upper division
student who receives a stipend to be a resource person for the students
in his or her team. Recently, we’ve also added a “faculty
mentor” component. Five faculty members from our college were
given the committee assignment to work with us on learning teams.
While this had varying degrees of success, students reported that
they appreciated the opportunity to interact on an individual basis
with faculty members, and many learned that faculty “aren’t
as scary” once you get to know them.
My role with learning communities is to facilitate the interaction
between students, peer mentors and faculty mentors. It is interesting
to observe that in essence, my role as an advisor is similar. Returning
to Habley’s (2003) definition, every component of advising
can be found in learning communities:
- Collaboration: to
be successful, learning communities require that many campus units,
such as registrar, housing and academic units work together.
- Learning: the goal
of putting students together in teams who take similar courses
is to improve student learning.
- Growth: growth comes
from learning about oneself and others through interactions with
faculty, staff and other students.
- Sharing: formal and
informal team activities provide opportunities for students to
share their experiences and feelings about various issues.
- Decision-Making: students
(with the occasional assistance of parents) choose to join the
learning community. Membership is not required of any student.
After students join, we remind them of their decisions and their
responsibilities to participate as team members.
- Maximizing Higher Education:
In a sense, a learning community returns to the roots of higher
education – small groups of students interacting with a
faculty member. This time tested and proven activity is at the
heart of much of what we do.
Considering these definitions, it is clear to see the many connections
between quality advising and learning communities. The goals of
both activities are to work together with students to increase learning
and increase connection to the institution. Increased connection
leads to a higher likelihood that a student will be retained (Tinto,
2001). It is cheaper to retain a current student than to recruit
a new one (Noel-Levitz, 2006). As advisors, we work towards the
goal of retaining students and moving them successfully towards
graduation. Looking at what is being done in formalized learning
communities, it is intriguing to think about less formalized activities
advisors can do that will net similar results. Can we, as advisors,
create more intentional interactions between students and faculty?
How do we foster relationships with other campus units? How do we
assist in the retention of students? In what ways do we view the
“whole student” versus the name on the degree audit?
How can we as advisors do these things while dealing with a generation
of students which is quite different from ourselves?
The learning community is an important asset to college campuses
around the country. As an advising community, we should consider
what we can discover from learning communities and explore methods
of applying these lessons to our advising duties.
Ben Chamberlain
Iowa State University
bchamber@iastate.edu
References
Gabelnick, F., MacGregor, J., Matthews, R. S., and Smith, B.L. (1990).
Learning Communities: Creating Connections Among Students, Faculty
and Disciplines. New Directions for Teaching and Learning,
no. 41. San Francisco: Jossey-Bass.
Habley, W. (2003). Realizing the Potential of Academic Advising.
Presented at NACADA Summer Institute, St. Charles, Illinois.
Noel-Levitz. (March, 2006). Connecting Enrollment and Fiscal Management.
In University Business. Retrieved March 16, 2006 from http://www.universitybusiness.com/page.cfm?p=1134.
Tinto, V. (2001). Taking Student Retention Seriously. p.3. Retrieved
on March 16, 2004 from http://soeweb.syr.edu/Faculty/Vtinto/Files/TakingRetentionSeriously.pdf.
Facebook
and Disposition Assessment
Jenine
Mullin, Wilmington College
Background
Each day, 85% of college students nation-wide log on to a website
called The Facebook (www.facebook.com)
to catch up with friends, share photos, and learn about upcoming
events on their campuses (Arrington, 2005). Online programs such
as The Facebook offer users the opportunity to establish
online social networks. Users register and log in using their college
email address and are given the ability to search for others at
the same institution. The program allows users to create an online
personal profile; post photographs; and identify their majors, relationship
status, interests, hobbies, favorite books, classes they are registered
for, and even personal information such as address, phone number,
and email address. Once logged on, users can browse the profiles
of those who attend their institutions, identify those users as
“friends,” set up groups for other users to join, and
directly message other users.
The Facebook, started by a group of Harvard students in February
of 2004, was registered to more than 300 institutions by the end
of 2004 and is currently registered to nearly 900 institutions and
3.8 million users (Arrington, 2005). Judging by the popularity of
the site, it seems to have positively influenced student networking.
Students have begun to use the service in order to get to know their
roommates before moving into the residence halls, promote upcoming
events, and discuss town and gown issues. However, the ways in which
students utilize their customized space may negatively impact them
as well.
Considerations
The information that students provide on their profiles allows thousands
of others to find out where they live, their phone numbers, email,
screen names, course schedules and who their friends are. Students
who choose to share such information understand that they may be
putting themselves at risk for stalking and identity theft. While
that certainly creates a dangerous situation, what is more frightening
to students is that what they choose to post may also impact them
judicially on campus. Some institutions have implemented policies
that hold students responsible for the content they post. From responsible
computing to alcohol offenses and cheating, students at campuses
across the country can now be held responsible and judicially charged
for their internet postings.
Although these policies may seem unjustifiable or difficult to enforce,
institutions are holding fast to the concept of demanding civic
responsibility from their students. In 2005, two athletes at Louisiana
State University were dismissed from their teams after posting comments
about their coaches on Facebook (Brady & Libit, 2006).
Institutions across the country are advising students to be cautious
with the content they post and not to post anything that would represent
them in a bad light. One institution, Loyola University in Chicago,
has gone so far as to forbid its athletes from creating and maintaining
Facebook profiles altogether. Athletics departments have
more freedom than do other institutional divisions because of the
terms of scholarships and athletics codes of conduct.
So what does this mean for advisors? For those of us who advise
education majors, Facebook profiles may have a direct impact
on students’ disposition assessments. As Lee Kem
reminded us in the February 2006 edition of Academic Advising
Today, dispositions are the attitudes, values, and behaviors
that influence those with whom teachers interact. Evaluations of
students’ dispositions can affect their admission to teacher
education programs, clinical placements, student teaching, and the
hiring process. As Facebook’s popularity increases
amongst students and attention to it increases amongst higher education
professionals, the content posted on students’ profiles may
begin to impact their teaching careers.
We may agree that a student would be justly penalized in his or
her disposition assessment based upon issues such as poor attendance
or cheating, but to what degree should students’ personal,
political, or religious views and activities impact their education
and careers? Would it be fair for an instructor to give poor disposition
feedback based upon something he or she saw on student’s Facebook
profile? What if, for instance, a student listed the Ku Klux
Klan as an affiliation on his or her Facebook profile?
If it seems like students would be fore-thinking enough to not include
information such as that, consider other commonly posted content:
- Political and religious affiliations
- Opinions on controversial issues such
as abortion
- Photos of alcohol consumption and drug
use
- Disreputable photos from spring breaks
and parties
How might these types of personal information affect those who evaluate
the students? If a high school student views the profile of his
or her student teacher, how might the content affect their interaction
with that student teacher? What if a future employer viewed a student’s
profile? A December 2005 article in the University of Georgia’s
student newspaper indicates that a student’s Facebook
profile can seriously impact the student’s future endeavors.
The reporter discovered that not only are university faculty members
viewing students’ profiles before writing recommendations,
but that local employers are using employed alumni to review an
applicant’s profile for inappropriate content.
Recommendations
When using Facebook, both higher education professionals
and students should proceed with caution. When talking with students,
we should warn them to be cautious regarding the content that they
post on their profiles. Students believe that Facebook
is a students-only site, and that what they post there will only
be seen by other students. We should make them aware that professors,
administrators, and employers are learning about the site and can
sign up for their own accounts with an institutional email address.
When considering how we as advisors might use the site, we must
keep our ethical standards in mind. Our goal should be to serve
the students to the best of our abilities and support their success.
We will need to use our best judgment when deciding whether or not
to use Facebook contents in disposition assessments and
be honest with our students about the impression the profile presents.
Before including content from a Facebook profile in any
assessments or recommendations, we should have a conversation with
the student about how that content could affect the student’s
career. Doing so will give students insight into how their profiles
represent them and provide them with the opportunity for growth
and maturity. Our students should be able to express themselves
in their own networks, but we should encourage them to do so with
integrity.
To learn more about Facebook, find general information
about the site at http://www.facebook.com/help.php.
Facebook.com keeps a record of each registered institution. To find
out if yours is registered, visit http://www.facebook.com/schools.php.
Jenine Mullin
Wilmington College
Jenine.e.mullin@wilmcoll.edu
References:
Arrington, Michael (2005). Eighty-five percent of college students
use Facebook. Retrieved from the World Wide Web at http://www.techcrunch.com/2005/09/07/85-of-college-students-use-facebook/.
Brady, E. & Libit, D. (2006). Alarms sound over athletes’
Facebook time. USA Today . Retrieved from the
World Wide Web at http://www.usatoday.com/tech/news/internetprivacy/
2006-03-08-athletes-websites_x.htm.
Morgan, Lauren (2005). Facebook can hurt employment chances:
Be mindful of quotes, groups. RedAndBlack.com. Retrieved from the
World Wide Web at http://www.redandblack.com/vnews/
display.v/ART/2005/12/06/439512618c11c.
Modifying
your Mindset: A New Approach to Advising Students on Probation
Jon
Steingass & Seth Sykes,
Virginia Commonwealth University
Each year, tens of thousands of college students across the United
States are placed on probation as a result of the low grades they
earned during the previous term. Regardless of class standing, no
students—freshmen through seniors—are immune to academic
performance issues. Even the most academically talented students
with impressive academic credentials often find themselves struggling
for the first time when they enroll in college. Reasons for student
academic difficulties are not impossible to address or remedy. However,
colleges and universities struggle with developing and implementing
effective programs to assist students on probation. In addition,
advisors have experienced difficulty locating resources that adequately
address the specific needs of this student population. So what can
advisors do to overcome their own frustration at working with this
challenging population while at the same time assisting students
to achieve academic success?
Last year, Virginia Commonwealth University (VCU), a state-supported,
urban research university enrolling over 29,000 graduate and undergraduate
students, implemented a new approach to advising students on probation.
This approach consists of a ten-week, one-credit course in which
instructors (either individually or in small groups) help students
to develop a successful MINDSET (defined as attitudes and habits)
for attaining academic success. Each letter in the word MINDSET
refers to a specific component needed for success in college. The
MINDSET includes Motivation, Initiative, Navigation, Direction,
Study skills, Expectations, and Time management. Effectively blending
principles of cognitive, behavioral, social, and educational psychology
in an easy to use format, advisors are able to speak directly to
students and address their specific academic problems without being
harsh or judgmental. All instructors follow the same curriculum,
based on a textbook written by the authors of this article specifically
for this population. The book is called, Soaring to Success:
Modifying your MINDSET to Leave Academic Difficulty Behind.
This new approach to advising students on probation applies six
helpful techniques.
Helpful technique #1: Self-assessment of ineffective attitudes and
habits. All students in the course complete a MINDSET
Inventory to help them determine to what extent they identify with
seven major attitudes and habits that contribute to academic difficulties.
They then identify and prioritize the attitudes and habits they
need to change to become a successful student. The MINDSET Inventory
provides a framework on which the remainder of the course is based.
Helpful technique #2: Concrete examples of effective attitudes and
habits. Over 100 concrete strategies are introduced as
students begin to develop new mental attitudes and habits to replace
former ineffective ones. Students identify at least two or three
of the strategies in each MINDSET component and learn how to incorporate
them in their daily lives. Each strategy is based on proven techniques
that other students on academic probation have adopted to successfully
return to good academic standing.
Helpful technique #3: Self-reflection. Self-reflection
exercises are designed to enhance students’ awareness of and
skill at identifying their own strengths and weaknesses as learners
and to develop remedies for their own learning difficulties. Each
session includes Points to Ponder exercises, which require
students to reflect on current attitudes and habits that contributed
to their academic difficulty. After introducing concrete effective
strategies, students reflect by focusing their attention on incorporating
new ways of thinking and behaving. This results in students making
short-term changes that lead to long-term improvements in their
learning, as indicated by achieving greater academic success.
Helpful technique #4: Change contracts. The instructors
of the course clearly state that students can and must change in
order to return to good academic standing and successfully achieve
their educational goals. Along with providing the tools needed to
change by introducing concrete strategies, the course requires students
to commit to adopting new attitudes and habits by signing “Committing
to Change” contracts at the end of each session. Students
then have a record of their commitments and can revisit their progress
on fulfilling their commitments on a regular basis.
Helpful technique #5:Self-evaluation and monitoring. Instructors
also teach students how to continually evaluate their overall academic
performance for the term. Students learn how to use feedback from
multiple sources to determine which strategies are effective, adjust
strategies that they are not fully maximizing, and discard those
that are not working. Throughout the course, instructors encourage
students to evaluate their current progress and make honest assessments
of whether they can salvage or withdraw from classes in which they
are struggling.
Helpful technique #6: Flexible format. The textbook for
the course is set up in such a way that it can be used within a
classroom setting or in individual advising sessions. Readers may
work on each component of the MINDSET in a linear sequence beginning
with motivation and concluding with time. They also have the option
of individualizing the book by prioritizing the order that they
address each component of their MINDSET according to their greatest
needs, as identified in the MINDSET Inventory. Either strategy will
address all parts of the MINDSET, even if students consider themselves
not to have problems in one or more of the components.
Students and instructors express appreciation for the structure
that this course provides. Almost 50% of the students taking this
course in 2005 were able to achieve a semester GPA of 2.0 or higher
compared to only 32% who did not take the course. In addition, the
first-year retention rate of students who took the course was 72%
compared to 59% for students who did not take the course. We are
confident that we will see even better results for the second year
that we teach this course.
Jon Steingass
Virginia Commonwealth University
sjsteing@vcu.edu
Seth Sykes
Virginia Commonwealth University
ssykes@vcu.edu
References
Higgins, E. M. (2003). Advising students on probation. Retrieved
from the NACADA Clearinghouse of Academic Advising Resources
at http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/probation.htm.
Steingass, J. & Sykes, S. (2006). Soaring to Success: Modifying
your MINDSET to Leave Academic Difficulty Behind. New York:
Thomson.
Advising
Issues
| In the following articles, Matthew
Church (University of Louisville); Reneé
F. Borns (Houston Baptist University); and Katherine
Horner (Kent State University), Melissa Mentzer
(Ashland University) and Leslie Monaco (Kent
State University) discuss three possible approaches to grappling
with institutional budget crunches. |
Integrative Approach to Academic Advising
Matthew Church , University
of Louisville
Advising is changing daily. Technological advancements and increased
distance education have the potential to drastically change current
advising practice. Calls for accountability and the increasing litigious
nature of American society have added more concerns and pressures
to advisors' daily activities. Increased caseloads and lack of resources
often preclude advisors from being able to engage in holistic developmental
advising. This article will present the integrative approach to
advising, which is a more flexible method that draws from a variety
of other perspectives (Church, 2005). Many advising approaches have
merit, but they may not correlate to the hectic work environment
faced by many advisors.
The aim of the integrative method is flexibility and utility in
academic advising matters (Church, 2005). It is a combination of
elements of other approaches, such as developmental and prescriptive.
The integrative method has five main components/steps:
- a core grounded in the NACADA Core
Values and the ethical traits of beneficence, non-maleficence,
autonomy, and fidelity ( Kitchener , 2000);
- an element of prescriptive advising
to convey curricular essentials;
- a focus on a well-rounded education;
- reductive advising; and
- student approval (Church, 2005).
The first step – a core grounded in the NACADA Core Values
and ethical traits – is more akin to a mindset, but it is
a necessity nonetheless. While it is hoped this is always in the
minds of advisors, there are times when external events can fluster
or distract even the best of us. Every advising appointment, even
before we meet with the student, should begin with reminding ourselves
of the Core Values. Advisors must be continually aware that we are
responsible to the individuals we advise, our institutions, higher
education, and to ourselves. While simplistic, this refocusing puts
into perspective the importance of academic advising and reminds
us that we are working for many different interests, giving added
impetus to perform thoroughly and efficiently.
The second step is rather standard for any advising encounter: an
element of prescriptive advising. Prescriptive advising involves
a one-way flow of information and a hierarchical relationship, with
the student as a passive recipient (Lowenstein, 1999). The integrative
approach utilizes the one-way flow of information to convey requirements,
but does not incorporate other aspects of prescriptive advising.
In this step, the advisor lays out the remaining requirements and
status of the student's academic career. Prescriptive advising can
frame the appointment and allow us to use the remaining requirements
as a jumping off point to discussing potential majors or interests.
The third step, an increasingly vital step, is a focus on a well-rounded
education. Some students believe that the completion of the general
education requirements affords them a well-rounded education, but
"a checklist is not an education" (Hones and Sullivan-Vance,
2005). Advisors need to help students identify how they can benefit
from the collegiate experience. Students benefit from the skills
they learn in college as much as their coursework. Advisors need
to help students identify how they can attain the best education
possible. Questions dealing with other interests or skills can assist
students in making full use of their course selections. A biology
major, for instance, may improve his or her writing immensely in
a literature course. A history major may develop a life long environmental
interest through a climatology course. The key is to help students
learn as much as possible, so they truly benefit from their collegiate
education.
The fourth step is the application of reductive advising to course
selection. Reductive advising involves identifying career ambitions,
major, or student interests and employing deduction to identify
and suggest individual courses related to larger interests. This
approach is particularly useful when dealing with electives and
supporting coursework. For instance, if a biology major who is interested
in applying to medical school comes to an appointment with the goal
of choosing an elective course, but lacking ideas for what to take,
the advisor could reduce the student's career ambitions into recommending
a general psychology course. The rationale for this suggestion would
be that all medical students do rotations their third and fourth
year. One of the third year rotations is psychiatry, and taking
the undergraduate psychology course would give the student an opportunity
to have some prior acquaintance with the field. Similar circumstances
exist with pre-law students and logic courses, as well as business
students and economic geography courses. The main goal of this step
is to take the long term and somewhat abstract and reduce it to
actual course recommendations.
The last step ties into the first step; it is student approval.
Ultimately, the preceding process is done for the immediate benefit
of the student, who has the final say in course selection. While
it is possible that the student may disagree, if the advisor has
consulted with the student and worked through possible course options
and selections, as well as career goals, the student is likely to
agree with and pursue the recommendations made by the advisor. The
result of this process is students who are satisfied with their
advising experiences and schedules, as well as advisors who have
successfully carried out their advising responsibilities.
There is no guaranteed best approach to advising. Developmental
advising is an excellent approach, but there is not always time
to follow a holistic advising approach. Many advisors have large
numbers of advisees and work in advising centers where students
do not have the same advisor each visit. With this situation, there
may not always be opportunity to establish an extended advising
relationship with a student. Constraints such as staffing and large
caseloads give rise to situations where the integrative approach
is most appropriate. The integrative approach is not holistic and
does not lend itself to the deeper goals of developmental advising;
neither is it as dictatorial as prescriptive advising. The integrative
approach is a solution to dealing with the increasing responsibilities
and numbers associated with academic advising. It not only involves
the reaffirmation of why advisors advise and the importance of the
student, but outlines an approach that is quite applicable to all
advising encounters.
Matthew Church
University of Louisville
mschur01@louisville.edu
Works Cited
Church, M. (2005). Integrative theory of academic advising: A proposition.
The Mentor : An Academic Advising Journal 7(2). Retrieved
from the World Wide Web at http://www.psu.edu/dus/mentor.
Hones, S. and Sullivan-Vance, K. (2005). Liberal arts in the 21
st century. Academic Advising Today, 28 (4). Online Edition
available at http://www.nacada.ksu.edu/AAT/NW28_4.htm.
King, M.C. (2005) Developmental academic advising. Retrieved from
the NACADA Clearinghouse of Academic Advising Resource
website at http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/dev_adv.htm
Kitchener, K. S. (2000). Foundations of ethical practice, research,
and teaching in psychology. Mahwah, NJ: Lawrence Erlbaum Associates.
Lowenstein, M. (1999, November 22). An alternative to the developmental
theory of advising. The Mentor: An Academic Advising Journal,
1 (4). Retrieved from the World Wide Web at http://www.psu.ed/dus/mentor.
NACADA. (2004). NACADA Statement of Core Values of Academic Advising.
Retrieved from the NACADA Clearinghouse of Academic Advising
Resources website at http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/Core-Values.htm.
Finding an Additional Funding Source for an Advising Unit
Reneé F. Borns, Houston
Baptist University
Most department or office budgets do not stretch very far. Without
budget growth, trying to offer additional programs and services
to a multitude of students and provide adequate salaries or stipends
for staff members or faculty advisors can be challenging in the
face of growing student populations. In times of budget cuts, this
challenge becomes nearly impossible. One method institutions have
used to confront this challenge is assessing an advising fee to
students. These fees may be used to provide new services or to continue
to provide existing advising services. The objective of this article
is to share with advising administrators methods and means by which
some institutions and departments have initiated and used advising
fees.
Types of Institutions Utilizing an Advising Fee. In a
recent NACADA sponsored survey, only 38 of 655 (less than 6%) advising
administrators indicated their institutions currently utilize an
advising fee. Of the 38 responding institutions, several institutions
reported the advising fee supported the entire budget of the advising
unit. In other words, if the advising fee did not exist, the advising
unit and its personnel would not exist. For example, advising units
at Sam Houston State University, the University of Wisconsin-Oshkosh,
and the University of Wisconsin-La Crosse all have advising fees
that support an advising office. In addition, advising fees may
support advising at the school or college level, such as at the
School of Management at the University of Minnesota and the College
of Fine Arts at the University of Texas-Austin.
All survey respondents were from public institutions and 25 (66%)
were from institutions with 20,000 or more students. Just 13 reported
a student population of less than 20,000. A large majority of respondents
were from Texas (21 total) representing academic colleges and advising
units. Other states represented were Oklahoma (6), Wisconsin (5),
Arizona (1), Indiana (1), Massachusetts (1), Minnesota (1), and
Mississippi (1). A virtual university was also represented. All
institutions except one (a community college) award four-year degrees
or higher.
Time and Initiation. Most respondents indicated their
campus advising fees were initiated less than five years ago. More
specifically, 69% (27 respondents) indicated their advising fee
was initiated within one to five years and 15% (6 respondents) indicated
the fee started less than one year ago. The office that initiated
the fee varied by respondents and included offices such as academic
advising units, president, provost or dean’s office (66%),
planning council (11%), student government (9%), or other bodies
(11%) such as (each with one response) distance education, dean’s
council, vice president for academic affairs, student affairs, enrollment
services, academic colleges, or graduate students.
Fees Collected. Administrators reported a variety
of fee recipients. For example, 37% of respondents reported the
academic advising unit received the collected monies to use at their
discretion. The institution as a whole received the collected fee
as reported by 26% respondents, and 16% of academic colleges received
the fee. The remaining (21%) indicated that a variety of other campus
units, such as an academic or graduate college, student affairs,
enrollment services, academic affairs, dean’s council, or
distance education collected the fee.
How the fee was assessed varied greatly. Administrators indicated
fees were assessed either by credit hour or by individual student
per term. Of institutions that assessed the fee by credit hour,
9 institutions indicated the fee was assessed by credit hours registered
per term with a fee of $1 to $15. Only one institution indicated
that the fee was more than $45 per credit hour. Of 26 (70%) institutions
that assessed advising fees by individual student, a majority (61%)
assessed students between $1 and $50 per term, and 26% assessed
students $51 to $100 per term. Three (10%) institutions assessed
students $101 to $200 per term and one (3%) institution charged
students over $200 per term for advising services.
Several institutions and academic advising units adjusted the fee
as needed. Approximately one-third (34%) of the administrators indicated
the fee had increased since initiation and none had decreased. Most
fees (58% or 16 respondents) had stayed the same over years.
Use of Fee Funds. Administrators reported a
number of different areas in which the fee was used. For example,
many institutions used the fee for advisor salaries (20%), advisor
training and development (16%), advising support staff salaries
(14%), and program development (14%). The advising fee funded other
items such as operational budget for an academic advising center
(13%), peer advisors (7%), faculty advisor stipends (4%), distance
advising technology (3%), and operational budget for the institution
(2%). Administrators indicated the fee was used for other needs
such as technical requirements, learning committees, or campus funding
initiatives.
Student Role in Fee Collection. The role of the student
is an important aspect of fee initiation. Several institutions (37%
or 14 respondents) reported students formally approved the fee assessment.
On the other hand, eight institutions (21%) indicated students did
not play a role in initiating the original advising fee. Only 5%
indicated students or student groups suggested the fee and the same
amount indicated student support was solicited for fee approval.
Six (16%) administrators indicated other ways which students played
a role in fee creation. At the University of Wisconsin-La Crosse,
students suggested the fee to the university administration; the
student government adopted it with support from students, faculty,
and staff. The student government at UW-La Crosse is a strong and
powerful body and regulates the use of the fee. At Indiana University-Bloomington,
the Board of Trustees approved the fee with input from student government.
Conclusion
Advising fees can have a tremendous impact on institutions. For
example, advising centers at some institutions would not exist without
the support of the advising fee, such as at Sam Houston State University
. As another example, the advising fee at University of Wisconsin-La
Crosse pays for half of the university advising center operating
budget, which includes salaries for advisors, graduate students,
peer advisors, and the director. At the University of Texas-Austin
in the College of Fine Arts, the advising fee supports only advisor
salaries. And, at the School of Management at the University of
Minnesota, the advising fee has helped to supplement salaries of
full-time advisors. Without this fee, this school would not be able
to offer competitive salaries for their advisors. The University
of Wisconsin-Oshkosh’s fee is shared with other campus support
services on campus such as tutoring services.
An advising fee can have a positive effect on advising units. Our
existing budgets in academic advising units are stretched more in
time of budget uncertainty. Working within current budgets and adjusting
to budget cuts is difficult. Investigating the assessment of advising
fees for students may be one method in which to provide further
services to students.
Reneé F. Borns
Houston Baptist University
rborns@hbu.edu
Developing the Next Generation of Academic Advisors: Incorporating
Graduate Assistants into an Academic Advising Center
Katherine Horner, Kent State
University
Melissa Mentzer, Ashland University
Leslie Monaco, Kent State University
Institutions of higher education continually face budget constraints
as they struggle to provide high quality services to students. Today
many institutions turn to academic advisors for assistance in meeting
this challenge. "Academic advising is the only structured
activity on the campus in which all students have the opportunity
for on-going, one-to-one interaction with a concerned representative
of the institution" (Habley, 1994). While the delivery of advising
services varies among institutions, one option can help address
the needs of both students and institutions: the employment of graduate
assistants (GAs) within advising offices.
There are many benefits to the utilization of GAs within an advising
office. GAs can:
- bring perspectives from other institutions
to the advising office,
- be cost effective as compared to employing
additional full-time advisors, and
- serve as walk-in advisors to answer
quick questions.
The GAs benefit from:
- full-time graduate tuition waiver,
- a yearly stipend, and
- gaining valuable experience in the
field.
Kent State University successfully incorporates graduate assistants
into an academic advising center.
The Kent State Student Advising Center Model
When the Student Advising Center (SAC) at Kent State University
initially opened, GAs served as clerical support personnel. As the
SAC evolved, so did the responsibilities of the graduate assistants.
In addition to some of the previous support responsibilities, GAs
are assigned a caseload of approximately 30 advisees. They also
teach and advise Exploratory Orientation students, present and advise
during the Placement Advising Scheduling System program for incoming
students, represent the SAC on campus committees, and are involved
in research. GAs are also encouraged to join local, regional, and
national advising associations and co-present with professional
advisors at conferences.
Budgetary Considerations and Contract Development
Kent State awards assistantships on a part-time basis. A normal
GA contract is 300 hours per semester, which breaks down to 20 hours
per week for the 15 week semester. GAs receive a stipend of $6,300
for the first year and $6,500 for the second year, along with a
tuition waiver for fall and spring semesters. GAs must meet a GPA
requirement (e.g. 3.0) and maintain full-time student status. Reappointment
for the second year is not automatic; instead, it is contingent
upon degree progress and satisfactory performance. Kent State also
stipulates that GAs cannot accept other on-campus employment.
Developing the Position Description
The position description is a dynamic document that changes with
the needs of the office and as GA skills vary. As most GAs become
comfortable in their roles, their knowledge increases and their
responsibilities expand. On the other hand, if an individual GA
does not acquire the needed skills to be effective, responsibilities
can be limited and developmental guidance can be instituted. Kent
State uses a five-step process to create the position description:
- Step One: Determine office needs.
- Step Two: Determine the professional
development that will be provided to the GAs.
- Step Three: Determine the supervising
advisor.
- Step Four: Create the position description
and allow others to review and comment.
- Step Five: Review the position description
regularly and make adjustments as needed.
The Recruiting Process
The GA recruitment process at Kent State begins in the Higher Education
Administration graduate program, although other institutions may
look within counseling, organizational leadership, and/or educational
leadership graduate programs. Advising directors at institutions
without these graduate programs can recruit students from area universities
or post assistantships through email list serves.
Developing the Training Program
“Effective
academic advising can only be achieved if comprehensive and multifaceted
advisor-training and development programs are implemented and evaluated
for all types of advisors” (Nutt, 2003, p. 9). Habley (1986)
indicates that all effective advisor training programs should encompass
three important components: conceptual, relational, and informational.
Initial steps include the evaluation and revision of existing training
programs with the special needs of GAs in mind. In many cases, the
informational needs (e.g. curriculum, policies/procedures) will
be fully met through a current training program. However, the conceptual
(e.g. theories and roles of advising) and relational aspects (e.g.
role playing, rapport-building activities) may be lacking or missing
completely. These skills are vital for GAs, who often have no formalized
experience in academic advising.
Next, we enlist presenters to participate in the training program.
This can include individuals from a variety of campus departments.
All academic advisors should be involved in the observation of GA
advising and allow GAs to observe their advising appointments.
The training agenda is available to all staff, and experienced advisors
are encouraged to participate. The training program is flexible
so sessions can change based upon feedback and current need. Ongoing
training helps reinforce material and deepen understanding as skills
and knowledge are transferred to advising practice.
Ongoing Supervision; Incorporation into the Office Culture
GAs are evaluated regularly and their performance monitored. Since
the office has multiple GAs, weekly group meetings are held to discuss
issues and conduct ongoing training. Individual meetings are also
beneficial, because each GA has a knowledge base and may have concerns
or questions they do not want to address in a group setting. In
the early stages of the assistantship, it is important to meet with
the GAs and review notes from their advising appointments. Evaluation
of graduate assistants is used for professional growth and development
and to assist in making decisions regarding reappointment.
The possibility of reappointment enables GAs to be fully assimilated
into the office; less supervision is required in the second year.
GAs are allowed to serve on departmental and institutional committees
when appropriate and when possible funding is provided so they can
attend NACADA conferences. Finally, GAs are included in all departmental
meetings and retreats.
Through the academic advising assistantship, GAs gain experiences
that are impossible to learn in the student affairs classroom. This
experience impacts their career paths. If advising is to be thought
of as teaching, what better way to properly prepare the next generation
of advisors?
Katherine Horner
Kent State University
khorner1@kent.edu
Melissa Mentzer
Ashland University
mmentzer@ashland.edu
Leslie Monaco
Kent State University
LMonaco@kent.edu
References
Habley, W. R. (1986). Advisor training: Whatever happened to instructional
design? ACT workshop presentation. Iowa City, IA: ACT.
Habley,
W.R. (1994). Key Concepts in Academic Advising. In Summer Institute
on Academic Advising Session Guide (p.10). Available
from the National Academic Advising Association, Kansas
State
University,
Manhattan,
KS.
Nutt, C. L. (2003). Creating advisor-training and development programs.
In Advisor training: Exemplary practices in the development
of advisor skills. National Academic Association Monograph
Series, no. 9. Manhattan, KS: National Academic Advising Association.
VANTAGE
POINT
From Student to Advisor: Making the Transition from College Graduate
to Advisor of College Students
Jordan M. Barkley, Jacksonville
State University
Teaching college was supposed to be freeing and provide me with
the ability to teach students who pay to be in class, who want to
be in class. These are supposed to be students who are eager to
soak up what I have to offer, who come to class and behave, and
who are responsible. I began my higher education career as an adjunct
the semester before my contract as a full-time assistant professor
began. As I watched my soon-to-be colleagues manage teaching responsibilities,
committee assignments, and advising sessions, I became more and
more eager to begin working with students. My first semester began,
and I realized that my doctoral work had prepared me to teach, but
nothing prepared me for academic advising – not even my own
experience on the other side of the desk. What I had imagined would
be the easiest part of my job became both one of the most challenging
and most rewarding.
I vowed that I would do everything that I could to ensure that my
advisees received the best advice possible; after all, had I not
just completed work on a terminal degree? And, I detested nothing
more than receiving incorrect information or no information at all.
I set out to find out how to be the best advisor I could be for
my students. I wanted to give them the most up-to-date information;
I wanted to be able to answer their hard questions; and most of
all, I wanted to have them leave my office being grateful for all
I had done for them. I knew I was a good teacher, and I also knew
that I could not have become who I was without the help of others.
Since my university does not assign new faculty members a mentor,
I decided to choose a model from whom I could learn. I began by
holding secret "interviews" – secretive because
my colleagues were not aware that they were being interviewed for
the role of model. I sat in as they advised students in their content
areas, and I listened as they discussed course options, grades,
etc. I watched both their facial expressions and the facial expressions
of their advisees. Quickly, I realized that the only way I could
have the perfect model would be to melt my colleagues into one super
advisor. I cut my losses and chose one, unbeknownst to her.
Once I had chosen a model, I attempted to absorb as much about advising
from her as I could. From our chats, I found that one important
key to successful advising is keeping detailed records. While our
college recognizes several methods of advising – traditional
paper advising, email advising, advising with electronic folders,
etc. – no matter which method an advisor chooses to use, records
are crucial. Through conversations with other faculty members, I
heard what may be deemed as higher ed urban legends, such as the
ones about “the student who sued because she couldn’t
student teach when she was ‘supposed’ to,”
or (my personal favorite) “the student who forces the
administration’s hand in course substitutions because of what
an advisor said.” Whether or not these are real stories,
the fact remains that successful advisors who keep detailed records
can often immediately reply to faulty complaints by students who
insist that they have been misadvised. I found that while detailed
notes did serve as protection against confusion, these notes more
importantly helped to jog my memory about each student’s individual
situation as he or she came in for advisement.
Detailed records, however, were not enough to provide students with
all of the information they would need to complete an academic program.
I noticed that the majority of my students came to advisement without
even drafting a possible schedule. How was I supposed to advise
students who hadn’t even thought out their own programs? The
teacher in me kicked in and helped me realize that I could teach
these students to care about their programs, but first, I would
have to learn everything I could about the degree program. I gathered
that if my advisees didn’t think that I could answer their
questions, they would not come to my office with questions. And,
if I could get them to return to my office for more than just being
cleared for registration, I could possibly build a relationship
with them and keep them from making more than just mistakes with
courses. Ultimately, I immersed myself in the program. I talked
with our Teacher Service Center, faculty in arts and sciences who
taught the courses my students would need, and most importantly,
students nearing graduation so that I could get a student’s
perspective of the obstacles encountered while attempting to complete
the program. And, I have to admit that when students asked what
many would consider hard questions and I could provide an answer,
I began to feel like a successful advisor.
I felt successful, but I noticed that I still had two major problems:
saying “No" and helping students accept responsibility
for their actions. I maintain that my job is to do everything within
my power to help students complete their programs, but I had a hard
time saying “No” to my students. I found myself advising
after hours, making phone calls for students, emailing for students,
and asking all the “hard” questions for my students.
Sure, these are things that advisors sometimes do, but I was doing
them on a regular basis. Learning to say, “No,” though,
for me was like breaking an addiction. The first five to ten times
were excruciatingly painful, and I felt as though I was not doing
my job. That feeling passed as I saw that when I did not do everything
for my students, they began to do for themselves. Next, I had to
help them accept responsibility for what they did. I’m sure
that every academic advisor could fill a book with reasons “why”
students did not drop a class, did not attend class, did not…well,
practically anything on campus. I found that the best way to help
my advisees accept responsibility was to stop them when they began
to make excuses. Once they realized that I was not condemning them
for what they had or had not done, they tended to open up more and
help me help them. I began to enjoy my advisement sessions; I had
to rely less and less on the detailed information in the folders
to remember my students; and I found myself making more and more
time for my advisement sessions.
Now that I enjoy advising, I don’t look at academic advising
as something else I have to do other than teaching; I see advising
as an equal to classroom instruction. I have signed on to be a part
of my university’s summer orientation seminars for both in-coming
freshmen and transfer students, and I also spend a good amount of
time discussing with colleagues how we can improve our advising
procedures. Just as I constantly seek ways to develop my teaching
abilities professionally, I now spend an equal amount of time honing
my advising abilities. Ultimately, I am making this program my own!
Jordan M. Barkley
Jacksonville State University
256-782-5841
Jbarkley@jsu.edu
Those who Consult, Teach
Linda Chalmers, (formerly
of the) University of Texas-San Antonio
I have long heard a saying that I would chuckle over, “Those
who can’t teach, consult.” Mind you, I am neither formally
a teacher nor a consultant (as of this writing), so I beg the pardon
of the author of this quote because I think the truth is quite the
opposite, “Those who consult, teach.”
It was almost one year ago to the date of this publication that
I eagerly awaited a consulting team that my university had contracted
through the NACADA Consultants Bureau. These three individuals,
noted in their fields of teaching, technology, administration, and
academic advising, were coming here to help us illuminate the perceived
challenges within our advising structure.
The need for contracting consultants was decided at an advising
fee advisory committee meeting some months prior. When a fee increase
was requested to hire more personnel to assist with the rising amount
of administrative workload of the advisors, the student members
requested a review of how well their current monies were being put
to use before any future monies were approved. As the committee
chairperson and the Executive Director of Advising, I was asked
to move forward with contracting consultants and the committee approved
the funding for it.
After I pondered a beloved Covey (1989) principle, “Begin
with the end in mind,” I started drafting what we wanted to
learn from the consulting visit. These objectives would be the guiding
light for the consultants. We needed to know how well we were managing
our internal processes, utilizing technology, supporting advisor
morale, and meeting institutional expectations of advising. I knew
it would take a team and not an individual to accomplish these objectives,
and they would only be allotted a few days to do this, according
to my funding.
Following the institutional processes for bids, we were happy to
award the consulting contract to the NACADA Consultants Bureau.
It was imperative that I had the objectives defined in as much detail
as possible in order to select the consultants with the most expertise.
We settled upon three outstanding individuals for the team.
The NACADA Executive Office secured the commitment of the individuals,
and we discussed a proposed visitation date, approximately three
months from the awarded bid date. I served as the institutional
contact, and the Executive Office contact asked one of the consultants
to lead the team and work with me directly.
After settling upon a visitation date, I gathered information to
send to each consultant. This information consisted of the University
catalog, advising statistics and summary data, the initial document
from '99-'00 that framed the reorganization of academic advising
and expectations of improvement, summaries of meetings with the
advising fee advisory committee, advising directory online website,
organizational charts, student advisee satisfaction survey summaries,
and any other documents that I deemed helpful to give the consultants
the advising contextual framework at my institution.
Prior to the consulting visit, I gathered together the advising
center directors and their associate deans in a meeting about the
upcoming visit. I gave them copies of the consultants’ resumes
and all materials I sent to the team. They had an opportunity to
assist with determining the agenda of the visit. In turn, they would
prepare their staffs. It was important that there be a climate of
trust and openness and not secrecy to assure a successful outcome.
The consultants received the agenda, and we discussed the “who,
why, and what” of it. I was asked to include certain offices
whose work impacted the advisors, such as the admissions office
and registrar office. It was a jam-packed schedule for a three day
visit, and it did not include students. The decision to focus solely
on processes affecting the efficiency of daily routines and advisor
expectations of their jobs was made collectively by the Advising
Directors and me.
Once the team arrived, there was not a moment to spare. We initially
met the evening of their arrival, so I could answer any questions
that they had while preparing for the visit. I dedicated a staff
member to seeing that the team was escorted to and from their appointed
locations. The consultants maximized their time by determining in
advance who would visit with the director, the advisors, and the
support staff and in what order. The consultants met together with
the Associate Deans, AVP and VPSA in order to determine what the
expectations and concerns about advising were from the upper administration.
It was a whirlwind visit to cover six professional staff advising
centers and various other institutional groups that impacted and
interacted with advising; however, the consulting team accomplished
their mission. Within a few weeks of their visit, we had a lengthy
but meaty report detailing what these experts in advising observed
and recommended concerning our processes, technology usage, advisor
morale, and other factors impacting the delivery of advising. It
also taught us to trust our own instincts about procedures that
were not quite what they should be and that we were right to question
how they were measuring up. It was then up to us to use their advice
to improve and to highlight the delivery of our advising services.
As I said in the opening of this article, it’s been a year
since their visit and ten months since we received the report. We
did select the areas we wanted to concentrate upon and divided into
workgroups to further examine them. Recommendations upon the consultants’
observations have been submitted to upper administration, and we
trust they will soon be acted upon. As we well knew going into the
process, the wheels of higher education grind slowly – but
we are confident of a positive long-term outcome.
Linda Chalmers
qchalmers8@hotmail.com
Editor's note: In March of this year, Linda – former
NACADA Advising Administration Commission Chair – left her
position at the University of Texas at San Antonio to become a technology
consultant at a private corporation. We wish her all the best in
her new endeavors.
References
Covey, Stephen R. (1989). The 7 Habits of Highly Effective People:
Restoring the Character Ethic, New York , NY: Simon & Schuster
Inc.
NACADA Consultant’s Bureau
Do you want to
establish an advising center on your campus? Would you like
an external review of the advising services your institution
offers? Or are you interested in having an advisor training
workshop? The answer to all of these questions is the NACADA
Consultants Bureau. The Consultants Bureau offers
a number of services and resources for campuses wanting to
enhance their advising programs. NACADA has a number of consultants
with expertise in various areas that can help with your program
needs at a very reasonable cost.
Based on your specific
needs, the Consultants Bureau will match you with a consultant
with expertise in the desired area. Consultants are
also matched to institutions based on their type: two-year
or community colleges, four year public universities, or small
private colleges. Site visits for evaluation
or analysis of services are very popular. NACADA also
offers Consulting Teams of experts. These
teams can look at all aspects of your program and provide
a detailed and comprehensive analysis as well as recommendations
for improvements for your program. After your consultation,
the institution will be provided with a written report based
on the nature on the consultation.
Consultants have
a wide range of expertise in numerous areas. These include
advising special populations, computer-assisted advising,
diversity issues and freshman tear advising.
Evaluations/Assessments of advising programs
as well as advisor trainings and workshops
have been very beneficial to a number of schools. Technology
in advising and legal implications of advising
are also popular areas of interest.
Consultants for
the Bureau are considered experts in their respective fields.
They are employed at a variety of different institutions across
the country and serve in various roles on their own campuses.
Their expertise is documented in presentations they have done
as well as published articles.
The steps to hiring
a consultant are very simple. This first thing to do
is determine your needs and what type of consultation you
want (keynote address, workshop, assessment, etc.).
At that point, submit the Consultant Request form.
Once the online submission is received, a list of possible
consultants will be compiled and their resumes sent to you
for review. After you choose the appropriate consultant,
the Executive Office will send a Consulting Agreement that
outlines the dates, costs, and requested materials for the
consultant. At that point the consultant can be contacted
to arrange travel. It is a very easy process that can
result in great gains to your institution’s advising
program.
The NACADA Consultants Bureau
is a cost effective way for institutions
to get expert advice on a myriad of topics
in advising. For more information on the NACADA Consultants
Bureau please visit the website
or call the Executive Office at 785-532-5717. |
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It
takes but one SPARK to ignite the flame for an idea. Does
your campus have an unusual or exceptional process or program
that could spark an idea on another campus? If so,
tell us about it in 350 words or less. Send your Sparkler to
Leigh@ksu.edu. |
This
edition’s SPARKLER comes from Jim Galvin
(Coordinator/Academic Adviser, CLA Health and Natural Sciences Student
Community) and Jodi Malmgren (Director, Learning
Abroad Center) of the University of Minnesota–Twin Cities.
Students
who study abroad wish to know that the courses they take will apply
to their academic program. The University of Minnesota–Twin
Cities created a process to help students and advisors better evaluate
how study abroad courses will fit into an undergraduate program
prior to departure.
The
Curriculum Integration project fosters close collaboration
between study abroad advisors, academic advisors, and departmental
colleagues. Our Academic Planning for Study Abroad form (APSA) is
a result of this. The purpose of this document is as follows:
- Incorporate study abroad into graduation
planning
- Select courses that apply to the chosen
academic program, including major and general education requirement
- Assist with course evaluation and pre-approval
- Encourage students to build network
of contacts with advisors
- Promote timely graduation
- Improve student satisfaction
- Select program based on academic fit
rather than solely destination
The
student initially meets with a study abroad advisor, who provides
the student with an APSA form and guides the student in finding
course descriptions. The student then visits the academic and departmental
advisor(s) for course evaluations and graduation planning. Each
advisor signs the form. The student also signs the form to acknowledge
their understanding of the transfer equivalency. A copy of the form
is returned to the study abroad office.
Many
courses in the most popular programs have been evaluated. For students
participating in such programs, departmental and collegiate advisors
are able to provide exact transfer equivalencies. However in some
programs, the evaluations will be contingent upon a full evaluation
of the course syllabus and materials when the student returns.
The
APSA is a valuable component in long range graduation planning.
Planning for a study abroad leads students and advisors to discuss
major and career plans. Advisors often prepare multi-year graduation
maps to chart out sequence courses and multiple scenarios.
The
APSA is an important tool for helping students and advisors turn
the dream of study abroad into reality. Students also develop a
comprehensive plan to help ensure timely graduation.
Download
the APSA at: http://www.umabroad.umn.edu/academic/academicPlanningForm.pdf
For
more information, contact Jim Galvin at JGalvin@class.cla.umn.edu
or Jodi Malmgren at jodim@umn.edu.
Editor's Note: Watch for more from Galvin & Malmgren
in the September edition of Academic Advising Today.
Career
Services Corner
Dear Career Corner,
I took a couple of years off to have a family and now I do not know
how to get back into the advising field. What can I do? I’m
feeling discouraged.
Dear Discouraged Advisor,
First off, congratulations on your family!
So how do you get back into your field? Through careful planning
and an active approach. All of the critical thinking and research
skills you have developed will come in handy at this time.
Looking for work requires a multi-approach plan. First, update your
resume. Have other people look it over for you. A resume should
be updated every year, as it is easy to forget the things that we
are involved in. Have advising colleagues look at your resume and
provide constructive criticism. Your resume needs to include action
words. For an academic resume, it is okay to go beyond the standard
two pages, but only if you have legitimate items for the resume.
Bright colored paper and bizarre graphics do not go over well in
academia.
On a side note, please put in your email address, but DO NOT have
an address that will cause prospective employers to wince. I have
a hard time envisioning contacting a prospective employee whose
email address is studmuffin@whatever. Your resume is a professional
representation of you, as is your email. Most professionals in the
field do not make this mistake, but sometimes young professionals
do.
Once you have your resume in hand, research your field. What are
the latest trends in advising? What issues are we facing regionally
and nationally? For example, transfer articulations might be a hot
topic in your region, while nationally there are increasing numbers
of academically under-prepared students. Read the Chronicle
of Higher Education, along with the NACADA Journal,
Academic Advising Today, and the Clearinghouse of Academic
Advising Resources.
How are your technology skills? This is a perfect time to update
them. Are you comfortable designing PowerPoint presentations? What
about Excel? Take a class while you are looking for a job. That
way you can show a prospective employer that you are refreshing
your technology skills.
Conduct some informational interviews. Contact academic advisors
and talk with them about their jobs and the status of advising on
their campuses. This will get your name out there, as well as give
you insight into different offices. Just because you are looking
for work does not mean that you will take the first job offered.
You are looking for the right fit.
Finally, be honest with yourself. What are the most important elements
for you in your job? Do you want to work in a team environment or
on your own? Can you take initiative or do you prefer direction?
Do you want flexible hours for your family or the traditional 8
to 5 ?
When looking for work, I always recommend that you do some volunteer
work. It is important to feel useful and volunteering helps you
contribute to others. You can opt to volunteer with NACADA or any
organization. Several years ago, the Chair of the Member Career
Services Committee volunteered at a local high school, advising
students on post-secondary options. It turned out to be a great
way to meet people in the community along with feeling useful, while
searching for a job.
It is difficult to look for work, and it is easy to get discouraged.
Remember that you are a good advisor and have a lot to offer an
institution.
Karen Sullivan-Vance
Chair, Member Career Services Committee
Western Oregon University
(503) 838-8389
sullivak@wou.edu
2006
NACADA Leadership Position Election Results
The election of NACADA leadership positions for terms beginning
in October 2006 began on February 3, 2006 when the online voting
system was made accessible to all eligible voting NACADA members.
Login information and passwords were e-mailed individually to members
using special mail-merging software. Positions up for election included
NACADA President, Vice President, Board of Directors members, Region
Chairs, Commission Chairs, and Committee Chairs. The election concluded
on February 24, after which all valid votes were tallied.
The election of the Division Representatives for the Administrative
and Regional Divisions for the two-year term October 2006-October
2008 was held immediately after the conclusion of the general election.
Only those individuals who would be serving as Committee Chairs
within the Administrative Division and as Region Chairs within the
Regional Division at the conclusion of the 2006 National Conference
were eligible to vote for these elected Division Representative
positions. The incoming appointed Division Representative
for the Commission & Interest Group Division was later announced
by Susan Campbell, incoming NACADA President; that individual will
also begin a two-year term in October 2006 following the National
Conference.
The 2006 leadership election results are as follows:
Board of Directors:
President (1-year term, 2006-2007): Susan Campbell,
University of Southern Maine
Vice President (1-year term, 2006-2007): Nancy Walburn,
University of Alabama at Birmingham
Board of Directors (3-year term each, 2006-2009):
Terry Musser, Penn State University
Rich Robbins, Cornell University
Casey Self, Arizona State University
Division Representatives (2-year term, 2006-2008):
Elected:
Administrative Division Representative: Ruth Hussey,
Penn State University
Regional Division Representative: Glenn Kepic,
University of Florida
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