Knowledge of student development theory.Knowledge of university and college curriculum content and requirements.Knowledge of advising practices and principles.Skill in public relations.Skill in interviewing and advising.Ability to effectively communicate.The ability to work effectively with people from a variety of culturally diverse backgrounds.
Develops and coordinates advising and student support services for a designated program. May supervise and train other Academic Advisors. Serves as consultant to advisors on more difficult or unusual problems. Assist with team and project management. Provide leadership and mentoring advisors, graduate assistants and other staff. Develops, coordinates, and presents various seminars, orientations, workshops, or other activities. Serves on various committees to give input in the development, refinement, and updating of university/college academic policies and procedures.Interviews and advises students regarding information, procedures, and academic requirements of a specific program or major. Assists students in exploring majors, evaluating academic abilities, and setting goals. Presents academic information to orientation groups, and potential students and parents. Responsible for a full-range of coaching and advising activities with the primary goals of ensuring learner success and retention to graduation.Assesses the student's stage of development (academic, career and personal) and promotes student growth by determining suitable developmental tasks; assists student in establishing realistic and attainable academic and career goals. Monitors academic progress of students; analyzes progress reports from instructors; determines eligibility and satisfactory progress toward degree; identifies current and potential needs or problem areas (e.g., study skills, tutoring) and refers students to appropriate campus resources for assistance; communicates findings to coaches and administrators. Evaluates transcripts from other academic institutions for equivalencies and application to degree program. Assists with process to apply any applicable credit to satisfy degree requirements. Assists in recruitment of potential students by advising them of general academic requirements of a specific college, including program admission if applicable. Maintains high familiarity with standard concepts, practices, and procedures of relationship building, coaching, and quality customer service. Systematically engages with learners to ensure their success and retention. Takes proactive measures to ensure prompt resolution of any potential obstacles, responds to student questions and concerns. Works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion. Reviews entire caseload on a regular basis and proactively engages in outreach to students. Demonstrates core values of excellence in education, student success, educational access, diversity, integrity, professionalism and civility. Maintains accountability for specific advising and coaching metrics and key performance indicators including timeliness and accuracy. Teaches decision-making strategies and problem-solving skills to students by modeling and example. Assist students in navigating university policies and procedures, including forms and processes for program/plan declaration, enrollment help, petitions to add/drop a class, and graduation assistance. Work with specific student populations and their particular needs (i.e. First-generation students, transfer students, nontraditional students, ROTC, international, Veterans, etc.). May facilitate seminars and workshops. Document student interactions according to unit requirements.
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on line at http://nau.edu/human-resources/ or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.
Northern Arizona University, Flagstaff AZ
Positions may be available in Phoenix or Flagstaff – Please indicate your interest in location at the time of applicationSome weekend and evening work will be required.A letter of interest (cover letter), resume & at least three professional references must be included with the online application.Positions hired on an as needed basis. When positions become available, qualified applicants will be contacted about their interest in current openings.A criminal and employment background investigation will be performed prior to employment offer.Interviews for this position not eligible for travel reimbursement.