Job Positions

Academic Advisor

Categories: Pacific Region 9


College of Liberal Arts


Cal Poly State University  

Date Posted:



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Position Description
Under the general supervision of the College of Liberal Arts' Associate Dean for Student Success, the CLA Academic Advisor works with a moderate degree of independence, to provide general and specific academic advising and related services to undergraduate students on the wide range of offerings in the college and across university. The CLA Academic Advisor works with a high degree of self-direction to plan his/her workload, solve problems, and take action in situations where independent judgment and critical thinking skills are necessary. The incumbent counsels current and prospective CLA students in the various majors on course selection; emphases, concentrations, and minors; and four-year academic timelines. The incumbent interprets, implements, and provides input on university academic policies within the scope of the position. The incumbent also assists in events and activities focused on advising, retention, and orientation programs, including Summer Orientation Program (SOAR), Week of Welcome (WOW), Open House, residential hall activities, and other related activities.

This position will assist with the following: presentations to groups, classes and departments on advising and related student success issues; developing and implementing programming to facilitate the success and continuation of students who are academically at-risk, including monitoring and tracking students on academic probation; working with and providing referrals to various campus offices and services, including the Registrar's Office, Disability Resource Center, Health & Counseling Services, Career Services, Student Rights and Responsibilities, and others; and advising undergraduate students who are in the process of applying for graduate school. Essential job functions include: academic advising, training and communication, record keeping and curriculum review.

Application Process
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #103797. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system.

Institution Information
Cal Poly is a nationally ranked, four-year, comprehensive public university located in San Luis Obispo, halfway between San Francisco and Los Angeles on California's Central Coast. It is a distinctive learning community offering academically focused students a hands-on educational experience that prepares them for today’s scientific and technical world. Cal Poly’s College of Liberal Arts (CLA) consists of 18 academic departments and programs, and approximately 300 faculty, 70 staff, and 2,600 students in 18 undergraduate majors and 4 graduate programs. The CLA includes disciplines that represent four broad areas of knowledge: the fine and performing arts, communications, the humanities, and the social sciences. In addition to offering courses for its own majors, CLA offers a significant proportion of courses in general education, as well as courses that support minors and serve as electives for all majors throughout the university. Further, the CLA plays a significant role in providing activities that enhance the cultural and intellectual environment of the campus, including exhibits and performances offered by our academic departments (e.g., Art, Music, Theatre & Dance) and Cal Poly Arts, cultural programs and lecture series offered by all of our departments, and co-curricular programs such as KCPR Radio, Mustang Daily, and Model UN.

Additional Information
With close to 2700 students in its 17 undergraduate majors, the College of Liberal Arts at Cal Poly provides numerous concentrations within its majors, a variety disciplinary and interdisciplinary minors, as well as a substantial portion of general education (GE) for all majors. It is the third largest college in the university and the largest in terms of its GE offerings

Contact Information
Penny K. Bennett, Ph.D.Associate Dean for Student Success
College of Liberal Arts, Cal Poly
(805) 756-2359



Required Qualification
- Bachelor's degree and two years of professional experience in one of the student services program areas or in a related field; OR a Master's degree and one year of experience.
- Working knowledge of, or the ability to quickly acquire general knowledge of, the overall operation, practices, procedures, and activities of advising across the university and in the College of Liberal Arts.
- General knowledge of principles of individual and group behavior.
- Knowledge of developmental theory and practice, especially as they relate to college students of any age.
- Excellent interpersonal skills, including one-on-one counseling and group advising skills. Ability to successfully interact with a diverse student population and to assess student needs.
- Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Ability to speak and present information to both small and large groups of people. Able to revise written material used for promotions, presentations, workshops, and marketing.
- Demonstrated ability to effectively communicate, both verbally and in writing, with diverse populations, including current and prospective students, department chairs, faculty, staff, advisors, returning students, and parents.
- Demonstrated excellent ability to maintain a high degree of confidentiality, exercise discretion, and handle highly sensitive interpersonal issues.
- Demonstrated excellent customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to initiate, establish, and foster communication and teamwork by - maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Ability to interpret, communicate and apply policies and procedures, including complex written directives, guidelines, and policies (e.g., catalog requirements, articulation agreements, policies and procedures manuals).
- Proven ability to gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations. Ability to analyze a variety of advising-related reports, such as minimum progress reports, Expected Academic Progress reports, academic probation reports, and dashboard lists to make recommendations for student communication/intervention.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments under a heavy workload with fluctuating and time-sensitive deadlines. Ability to organize a wide variety of tasks, to analyze outcomes and set own priorities, and follow through to completion of task, even in the face of competing priorities.
- Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, internet as well as on-line calendaring and email. Ability to quickly learn and apply a variety of software required for student advising and degree tracking. Knowledge of general office protocols and equipment.
- Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

Preferred Qualifications
- Master's degree in counseling or a related area preferred.
- Experience working in a university or college setting.
- Experience using student administration systems such as PeopleSoft, automated degree audit software, dashboards, and other advising software and tools.
- Experience advising and counseling students regarding academic success and progress to degree.