Working knowledge of the principles, practices and trends of the Student Services field.
Ability to accurately assess the current and future academic needs of students in the areas of academic support, leadership, career development, service, interpersonal skills and diversity awareness.
Ability to advise students individually and in groups on complex student related matters, including NCAA continuing eligibility requirements; ability to be sensitive to individuals and groups; keen insight and understanding of cause and effect relationships that exist on campus.
General knowledge of methods and problems of organizational and program management, research and interview techniques, and the principles of individual and group behavior.
Demonstrated ability to make decisions and carry through on actions having implications with regard to other departments, colleges, and the university.
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to reason logically; ability to collect, compile, analyze and evaluate data and ability to make verbal or written presentations based on this data; ability to evaluate and interpret complex problems, draw valid conclusions and project consequences of alternative courses of action.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent interpersonal and communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Thorough knowledge of English grammar, spelling and punctuation.
Ability to interpret and apply program rules and regulations.
Ability to interpret, communicate and apply policies and procedures.
Demonstrated ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.