Job Positions

Academic Advisor

Categories: Great Lakes Region 5

Department:

 College of Business

Institution:

University of Illinois - Champaign-Urbana

Date Posted:

10/04/2017

Close Date:

10/20/2017
 

Position Description

College of Business Online Programs is seeking a customer-oriented professional to join its Academic and Student Services team to help deliver an exceptional student experience. The Academic Advisor will be part of a growing team that provides an exceptional student experience by serving student needs related to course scheduling, course registration, academic advising, new student orientation, and other student services for both degree and non-degree students. Additionally, the Advisor will play an integral role in helping students both recognize and achieve their educational goals.

Duties

  • Work under the guidance of the Assistant/Associate Director for Academic and Student Support Services to provide virtual advising to a high volume of both degree and non-degree students in reviewing of academic performance, progress towards completion of degree requirements, course selection, and registration
  • Provide advising and assistance to prospective students with regards to program degree requirements, degree planning and course selection questions
  • Serve as a resource for degree and non-degree students regarding program, financial aid, Graduate College and University policies and procedures
  • Work with faculty and program administrators to remain up to date on program and curriculum changes and to develop new initiatives based upon student feedback and program assessments to improve the services and experiences offered by the program
  • Develop and revise informational materials, resources, handbooks, and other content
  • Advise and assist students with academic, probationary and financial concerns on possible courses of action and direct students to appropriate campus resources when applicable
  • Foster student retention and appropriately track data
  • Maintain records of student contacts
  • Oversee degree certification process as required by the Graduate College
  • Work with other members of the online programs team to help out with other cross functional activities as needed
  • Work some evening and weekend hours to meet the online advising and event needs of the student population in the program

Application Information

https://jobs.illinois.edu/academic-job-board/job-details?jobID=86689

Institution Information

 

Additional Information

Salary is commensurate with qualifications and experience. This is a full-time (100%), benefits-eligible academic professional position appointed on a 12-month basis.

Contact Information

 

Qualifications:

Required Qualifications

  • Bachelor's degree
  • At least two years of professional experience
  • Exceptional and demonstrable customer service skills
  • Excellent organizational and communication skills (interpersonal, written, and verbal)
  • Ability to manage multiple tasks and priorities
  • Proven success in managing across multiple stakeholders
  • Ability to work independently and as part of a team
  • Must demonstrate a service oriented attitude and enthusiasm for working with faculty and students
  • Strong working knowledge of computer related databases and office-related software
  • Familiarity and comfortable using video based web conferencing technology

Preferred Qualifications

  • Master’s degree in Higher Education or Business
  • Two years of experience providing student academic support in a higher education setting
  • Experience working with a diverse student population
  • Experience with a variety of social media platforms
  • Administering and assessing programs
  • Understanding student development issues as they relate to advising and the student experience.
  • Knowledge of University of Illinois and Academic Advising computer applications, including Banner and Student Records Systems (GradRecs)