Categories: Mid South Region 3
|Dean of the College
|Wake Forest University
|Open Until Filled
The Academic Counselor, under minimal supervision, provides professional guidance, consultation, and support to students and University constituencies on matters, trends, and issues pertaining to advisement and/or retention of students of the college. Handles or provides consultation on complex individual issues related to study abroad requests, drop/adds, and credit overloads.
- Provides advisement to students and consultation and guidance to faculty and administrators regarding academic matters. Meets with students on a daily basis to process requests for study abroad approvals, late drops, late adds, and credit overloads. Communicates action on student cases to administrative offices on campus.
- Counsels students who find it necessary to leave the University. Accepts and processes requests for readmission to the college.
- Tracks assigned students throughout their lower division, academic career, and consults with assigned students’ academic adviser periodically to assure students are progressing academically.
- Serves as a liaison between students and the Committee on Academic Affairs.
- Works with faculty members and administrators to determine whether or not students have valid reason(s) to be withdrawn without penalty from individual classes or from an entire semester; communicates these decisions to other offices in the University.
- Receives and investigates reports from faculty members and/or academic advisers regarding students with excessive absences, poor academic performance, and failure to attend class.
- Receives and makes decision on requests from students to obtain part time status.
- Assists with the planning and execution of new student orientation.
- Assists with registration of incoming, first-year students.
- Assists with recruitment and assignment of lower division and student advisers.
- Bachelor’s degree plus one to three years related experience, or an equivalent combination of education and experience.
- Knowledge of Wake Forest University academic policies and procedures or ability to learn in a short period of time.
- Knowledge and understanding of student academic advisement, development, retention issues, trends, and programs.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to make decisions using individual discretion and independent judgment.
- Ability to counsel students and communicate with faculty members and administrators.
- Ability to perform multiple tasks and prioritize as necessary.
- Proficiency in Banner, Microsoft Word, Excel, PowerPoint, the internet, and other relevant software.
- Ability to learn new programs to include student records system.
- Ability to maintain confidentiality of information and records; ability to manage and distribute information appropriately.
- Ability to use good judgment and discretion in responding to inquiries.
- Ability to analyze and solve problems.
- Ability to investigate and analyze information and to draw logical conclusions.
- Knowledge of rules, regulations, and laws regarding student records.