The College of Engineering STARS program has an outstanding opportunity for a full-time Academic Counselor interested in regularly experiencing the joys and benefits of making a difference in the lives of students. The incumbent will collaborate with the program's director and actively engage in the development and delivery of comprehensive retention programming and interventions with the primary responsibility being proactive individual advising, counseling and success coaching; promoting the well-being of 32-125 students. (STARS uses a cohort model and students enter the program in groups of 30-64.) The incumbent carefully monitors students’ academic performance and develops and applies intervention strategies to assist in removing obstacles for students from admission through completion of the engineering math and science pre-requisites (typically 2-3 years) to ensure their progression and success. The incumbent will collaborate on, coordinate, and teach/facilitate the STARS year-long seminar (primary focus is on the learning process, learning how to learn and study skills, personal, and career and professional development). Incumbent actively assists the director and program operations manager in the STARS admissions process, as well as lead/assume full responsibility for the planning, coordinating and implementation of the STARS advising and orientation sessions and the STARS transition week. Additionally, the incumbent will collaborate with a wide range of staff in the relevant academic units as well as staff from other recruitment and student support offices, particularly Engineering Department Advisors, the Office of Minority Affairs and Diversity, the CoE Career Center and the UW Counseling Center. One of the most complex components of this position will be assisting students in becoming highly self-regulated and self-motivated learners, counseling and motivating students towards quickly and consistently identifying and addressing obstacles to success. Most STARS students deal with multiple barriers to success and so the position requires having or developing a strong knowledge base and understanding of and commitment to student development, student success philosophy and learning skills pedagogy. STARS is a highly selective program, however, the success of the program directly hinges on the academic counselors both willingness and ability to proactively counsel and guide students toward identifying obstacles and motivating them toward success. This unequivocally requires the ability and willingness to consistently address issues immediately and directly with individual students as well as the group. This includes working closely with faculty, instructors, TAs, staff and tutors to quickly identify and proactively address barriers to success.
- Utilizes a comprehensive and holistic approach to engaging in intrusive, proactive developmental academic, professional and personal counseling/advising/coaching. Requirement is to be consistent in quickly identifying success barriers and immediately address issues.
- Maintains excellent relationships with STARS instructors, TAs and tutors, regularly checking-in/communicating about how students are doing; including directing and guiding in how to assist students who are struggling in math and science courses.
- Creates a sense of community, with detailed attention to building and promoting a sense of belonging and inclusivity and creating a welcoming learning environment for all students. This includes being adept at facilitating difficult conversations when required as part of community-building and creating an inclusive environment.
- Collects and maintains data on program activities; gathers, compiles, and organizes student grades and progress; prepares and maintains accurate records which may be used for written and statistical reports.
- Schedules and registers students for all STARS-related courses and workshops, including working closely with the "registration team" to secure STARS spaces in courses and create quarterly registration gird.
- Interprets, stays informed and accurately explains university and CoE academic policies and procedures, FERPA (especially in reference to working with parents) and STARS Contract and Handbook (keeps Contract & Handbook up to date).
- Is highly self-directed in researching, designing, planning and teaching/facilitating and presenting on all aspects of the STARS Year-long Seminar: including Study Skills Development, Learning How To Learn, and Career and Professional Development that are steeped in both learning and student development theory.
- Proactively continue to develop and maintain knowledge base and understanding of innovative strategies/best practices for motivating students (particularly "at risk" students) towards effective study skills development, becoming a master student and in general academic and personal success.
- Engage students in research, internship, and leadership opportunities.
- In general, leads in the program design and development, planning, coordination and implementation of the STARS Transition Week.
- Must maintain in work and model for students in planning and programming excellent organizational, prioritizing, detail orientation and time management skills.
- Assists in managing and maintaining day-to-day operations of the STARS program, including general administrative duties; as STARS is a growing and changing program this includes regularly performing other duties as assigned.
- Selects, trains, and provides work direction to student assistants, tutors, and/or STARS FIG Leaders.
- Collaborates with Director on planning and development of all STARS program elements and activities.
- Represent STARS and CoE Diversity and Access in collaborative partnerships on and off campus
- Responsibilities include regular in-office business hours (8AM - 5PM) as well requiring evenings and weekends. This job requisition provides a high level job definition and outlines the anticipated job duties. Additional duties may be assigned as needed.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years.
- Master’s Degree and a minimum of 2 years of administrative, counseling, advising, and/or comparable experience with increasing levels of responsibility and:
- Demonstrated experience working with and commitment to multicultural, diverse, inclusive, underserved populations, including individuals from first-generation and low-income backgrounds.
- Demonstrated excellent problem-solving skills, ability to exercise professional judgment and effectively work independently.
- Demonstrated strong work ethic: "can do" attitude and willingness to go the extra mile to ensure student success and to get the job done.
- Commitment to providing exceptional student (customer) service.
- Demonstrated excellence, sensitivity and empathy in regularly and directly providing constructive feedback focusing on the particular performances, not the performer; ability to offer nonjudgmental feedback on students’ work, stressing self-awareness, opportunities to improve and ways to advance success.
- Superior interpersonal, oral and written communication skills.
- Demonstrated outstanding planning, organizational, prioritization and time management skills.
- Affinity for and demonstrated high level of attention to detail; keen eye for details and making a conscious effort to understand causes behind an occurrence.
- Ability to interact professionally with a broad spectrum of individuals and groups.
- Highly self-motivated, open-minded, quick and impassioned learner; open to new ideas with desire to lead implementation.
- Comprehensive knowledge and understanding of, or a dynamic self-directed commitment to learn student development and learning theories and best practices.
- Demonstrated ability to work effectively under pressure in the context of a fast-paced environment, with frequent interruptions and managing a complex, multi-faceted and growing program.
- Ability, willingness and commitment to working in a dynamic team oriented environment that includes, faculty, instructors, staff and student workers.
- Flexibility to adapt to challenges and the ability to master new skills quickly.
- Additional responsibilities as assigned by the Director of STARS and Associate Dean of Diversity & Access.
- Position requires evenings and weekends.
- Familiarity with the administrative structure of a large university, teaching and/or conducting workshops, familiarity with multiple languages.
- Demonstrated word processing and database skills for report production, presentations and creative flyers.
- Superior experience with Microsoft Word, Excel and Access strongly preferred.