Job Positions

Associate Director, Advising (Student Services Officer 3)

Categories: Pacific Region 9


Student Life Office, MBA Program


Stanford Graduate School of Business  

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Position Description
The Student Life Office of the MBA Program at the Stanford Graduate School of Business strives to create conditions in which every student can thrive. We seek an experienced and empathetic student affairs professional to join our tight-knit team as an Associate Director. The central mission of this role is to work in works in partnership with the Director on all elements of advising students on issues crucial to their academic success and in handling student crises. Specific topics include academic counseling, degree progress, course selection advising, student welfare, leave of absence and withdrawal, individual crisis support, academic support resources, implementation of disability related accommodations, and exam rescheduling. While some community-oriented programming may be a small part of this role, the primary focus is on academic counseling and providing personalized, responsive support for individual students as issues arise. The ideal candidate excels at and enjoys responding to student challenges and concerns, giving and receiving feedback, collaborating with students, navigating and communicating university and department policy, and handling complex, sensitive situations with a positive attitude and professional grace. Essential to this role are a proven track record of academic counseling, outstanding judgment, a deep capacity for compassion, advanced problem-solving skills, diplomatic savvy, a good sense of humor and a sharp mind. This position is responsible for advising an assigned cohort of ~40-70 MBA students, and for advising specific populations of MBA students, most notably students who require disability-related accommodations and students who are on academic probation. The Associate Director may be called upon to represent the Director in her absence or as her delegate. This position has constant interaction with the MBA student population and has a significant, daily impact on the student experience for the student body as a whole.

•Academic counseling and student welfare: Counsel MBA students on a broad range of issues, problems and concerns, which could be academic or personal in nature. Serve as a resource on policies and procedures impacting academic performance, extended absence, Leave of Absence and Withdrawal from the University. Develop a relationship with teaching faculty and maintain regular communication to assess student performance and respond to problems.
•Individual Support for Crises: Provide direct, responsive support to MBA students in crisis situations. Collaborate with University colleagues as part of providing integrated, robust support for student well-being.
•Disability Related Accommodations: Act as liaison with the Stanford University Office of Accessible Education. Implement local accommodations for students as required under the ADA, including administering approximately 400 alternative exams annually.
•Academic Advising: Advise MBA students on course selection, course registration process and policies, graduation requirements, degree progress, and academic policies. Act as primary academic advisor for assigned cohort of students throughout their time in the MBA program.
•Academic Support Resources: Develop and implement academic support programs (including a Peer Tutoring Program) that are responsive to student needs and faculty objectives.
•Support MBA Program Activities: As a fully-engaged member of Student Life team, participate in and support department initiatives and major annual student activities. Maintain a flexible mindset to assume Student Life special projects as needed.
NOTE: Not all responsibilities are covered in this description.

Application Information
Please submit a position-specific cover letter and resume online at http:// for position #70286

Institution Information
Stanford University

Contact Information
Courtney Payne



Required Qualifications 
Education & Experience
Bachelor’s degree and 5 years of relevant experience, or combination of education and relevant experience in student affairs, social work or counseling is required. Experience with professional graduate students in a highly competitive program is preferred. Experience with an MBA program is strongly preferred.
Knowledge, Skills & Abilities
•Advanced communication skills, active listening skills, and the interpersonal skills needed to effectively communicate information to internal and external audiences and all levels of management. Exude confidence and poise to interact diplomatically and communicate effectively with a diverse constituency of faculty, staff, and students over the phone, in person, and via email.
•Advanced customer service skills. Ability to navigate difficult matters with mature judgment and to provide compassionate, effective counsel to adult students. Demonstrated ability to provide well-reasoned advice grounded in policy. Must be able to handle sensitive information and urgent situations requiring professionalism. •Advanced organizational and analytical skills including the ability to manage a significant advising caseload, to review and analyze complex information, to propose and implement effective and timely solutions, to differentiate between recommendations/suggestions and requirements, and to set and readjust often-competing priorities while maintaining composure and a positive attitude. Be instinctively and extremely attentive to detail and execute on those details with timely follow-through.
•Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
•Ability to work independently with minimal supervision, yet can participate as part of a team with an eager willingness to pitch in wherever needed.
•Advanced computer skills, including experience with Microsoft Office Suite and Google Apps. Familiarity with Salesforce (or other CRM application) is preferred. Extensive and recent experience in an email-driven environment is required.
•Must be available on-site to administer special exams during regular evenings and/or weekends, during exam periods each quarter (excluding summer).

Preferred Qualifications