Under the leadership of the Vice President, Student Services, primary responsibilities for the Director of Counseling and Advising are to oversee the direct advising and counseling services to students, faculty, and staff, and community resident. The Director coordinates services, maintains schedules, oversees budget expenditures adn acts as both consultant and supervisor to the staff that delivers direct services via walk-ins, appointments and orientations. The Director is expected to make independent decisions which positively impacts staff, students, and external constituents. These decisions should align with the current mission, vision, and goals of the institution.
- Analyze, develop, implement, and monitor college-wide policies, procedures, and other activities to effectively and positively influence Counseling and Advising.
- Develop and maintain a comprehensive model of academic advising including, but not limited to, initial intake of accepted students, group workshops, individual advising sessions, intrusive advising to address retention issues, and faculty advising appropriate to support the accomplishments of MATC students' academic and career goals.
- Develop and assist in the implementation of Guided Pathways, with a focus on student success outcomes.
- Ensure the delivery of excellent customer service, including face-to-face, telephone, electronic, and print transactions, within Counseling and Advising.
- Determine staffing needs given the time of the academic year and student needs. Assign staff to specific services or efforts. Establish weekly and daily schedules.
- Coordinate grant development and management of grant activities for Carl Perkins and other state and federal grants for the delivery of academic advising and career and employment services.
- Assess services utilizing varied instruments including the AQIP processes, CAS and others to ensure the highest quality services. Lead office in planning, adoption and utilization of technological tools to improve services or processes as needed.
- Supervise the collection of student-related data and the preparation and submission of designated reports.
- Coordinate with divisional deans and associate deans on delivery of academic advising and career services to program students and graduates.
- Actively support the college's effort to increase student enrollment, retention, persistence, and completion.
Please visit www.matc.edu Go to Job Openings and apply online by February 4, 2018
Milwaukee Area Technical College (MATC) is a publicly supported comprehensive higher education institution committed to increasing the potential and productivity of the people in its district through the delivery of high-quality instruction and programs which are consistent with current and emerging educational and labor market needs. General Education is an integral part of MATC programs which provides the knowledge and conceptual abilities that college-educated adults must have to achieve in occupational skills training and to perform more effectively in the demanding, complex world in which they live. Milwaukee Area Technical College serves 16,712 students (31% of students are full-time).
As a public, two-year comprehensive technical college, MATC offers exceptional educational and training opportunities and services to our diverse metropolitan area by engaging with partners to advance the quality of life for our students and community.VisionMATC is the premier comprehensive technical college that provides excellence in education to enrich, empower and transform lives.Core ValuesStudent Success: We value and prioritize the achievement of our students' goals by promoting student learning and providing a supportive environment to foster completion.Accountability: We value and promote responsibility and transparency to achieve sustainability, continuous improvement, and the effective and efficient use of resources.Collaboration: We value and engage internal and external partners to respond to community needs.Customer Focus: We value and nurture relationships with our students and stakeholders, inviting feedback to ensure that we surpass their needs and expectations.Diversity: We value and foster an inclusive campus climate.Excellence: We value and achieve informed decisions and actions that promote high standards, and continual personal and professional development.Innovation: We value and cultivate an environment where new ideas, creative thinking and imagination can flourish.Integrity: We value and champion ethical, honest communication and conduct.
For questions, please contact Angelica Bouwens Coordinator, Employee Relations - Human Resources
- Requires a Master's degree in related field of study.
- Must have a minimum of 3 years supervisory experience in a multi-functional advising office.
Preferred professional work experience in advising, counseling, student counseling, or any equivalent combination of educational training and work experience which provides the necessary knowledge, skills, and abilities to include the following:
- Demonstrated ability in administration and supervision.
- Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.
- Knowledge and understanding of progressive customer service philosophy of students and staff.
- Knowledge of advising and counseling best practices.
- Experience in directing the activities of staff and/or directing the design, development and implementation of program.
- Ability to foster creativity and be responsive to innovative ideas.
- Demonstrated ability to work with students and staff from diverse socio-economic and ethnic backgrounds.
- Ability to communicate effectively through both oral and written means.
- Preferred professional work experience in advising, counseling, or student counseling.