Job Positions

Student Services Professional II

Categories: Pacific Region 9


College of Science & Mathematics


Cal Poly San Luis Obispo  

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Position Description
The College of Science and Mathematics Advising Center provides advising services for all students within the college. There are approximately 2900 students affiliated with seven departments spanning 10 different Bachelor of Science degrees and the School of Education which offers a full range of options from undergraduate blended and integrated post-baccalaureate teaching credentials through advanced credentials and master's degrees. The College operates under the leadership of the Dean of the College of Science and Mathematics, and a management staff consisting of an associate deans, department chairs, and program directors. The Advising Center also offers advising and resource support for all students and alumni of Cal Poly who are preparing for a career in the Health Professions.The role of this position is to provide academic advising and related support services to current and prospective undergraduate students in the College of Science and Mathematics, as well as health professions career advising for students at the University. The academic adviser will counsel current and prospective COSAM undergraduate students in the various majors on academic requirements and course selection; approved electives, concentrations, minors and four year education timelines, and advise students preparing for a health professions career on course prerequisites, four year planning, and the application process to graduate and professional school.This position also assists in planning and participating in events and activities focused on advising, retention, and orientation programs, including SOAR Student Orientation, Advising, and Registration Program, Week of Welcome (WOW), Open House, Academic Success Center programming, Freshman Success Program, Sophomore Success Program, residential hall events and other related activities. This position will assist with the following: presentations to groups, classes and departments on advising and related student success issues; developing and implementing programming to facilitate the success and continuation of students who are academically at-risk, including monitoring and tracking students on academic probation; working with and providing referrals to various campus offices and services, including the Registrar's Office, Disability Resource Center, Health & Counseling Services, Career Services, International Center, Student Rights and Responsibilities, and others; and advising undergraduate students who are in the process of applying for graduate school. To view the full position description please copy this link into your browser: ​

The following examples illustrate typical work activities and are not meant to be all inclusive or restrictive:•Independently provide consistent, accurate, complex, sensitive, and uniform academic advising services to current and prospective students. Counsel students on all issues related to their progress towards degree, such as curriculum sequences, prerequisites, unit loads, course substitutions, articulation agreements, and university academic policies. Disseminate information on Cal Poly institutional policies and procedures, interpret and clarify degree audits, monitor student registration activities and review transfer of course credits to determine articulation and applicability to degree plan. Maintain appropriate documentation in 1Stop and in student files, and communication related to advising including appointment summaries, curriculum sheets, concentration forms, substitution forms, and other information as needed.
•Counsel students on administrative-academic probation and academic probation to help ensure progress to degree and academic success. Refer students to other student support and educational services on campus such as career services, health services, counseling services and various student academic services programs.
•Monitor students’ academic progress and provide intrusive advising and coaching for students in the college who are academically at-risk or currently on academic probation.
•Research admission requirements and provide health professions career advising on course prerequisites, preparation and the application process needed to enter various graduate and professional school programs. Use the computer to respond to students electronically and to help students find web-based information on the internet.
•Assist with developing, planning and implementing special programming and quarterly events such as presentations in classes, in residence halls, student & faculty groups, SOAR, WOW and Open House on various academic and health profession topics. Collaborate with colleagues across campus to develop, coordinate and implement universal programming events.
•As needed, assist with planning, implementing and coordinating the CSM Academic Success Peer Coaching program which includes: training, supervising and mentoring academic peer coaches who will provide academic coaching to at-risk students.
•As needed, assist with planning, implementing and coordinating the pre-health peer advising program which includes: training, supervising and mentoring peer advisors who will provide pre-health career advising to interested students.
•As needed, assist with coordinating professional school visits, career fairs and other special programming and events on campus for pre-health students.
•As needed, assist with updating professional career profiles and tracking health professions school matriculation statistics. 

Application Information
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #103864. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources.At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer/minorities/females/vet/disability

Institution Information
Cal Poly Founded in 1901 as a vocational high school, California Polytechnic State University, San Luis Obispo (Cal Poly) is now one of only two polytechnic universities in the California State University system. Cal Poly currently has a student body of over 20,000 and employees roughly 2,800 faculty and staff. Cal Poly is a nationally ranked teaching university whose guiding philosophy is "learn by doing." Its students benefit from this practical emphasis, resulting in Cal Poly achieving one of the highest ROI ("returns on investment") of the nation's public universities. Cal Poly is also one of the largest land-holding universities in the nation. The total acreage of both main campus and off campus locations adds up to almost 10,000 acres. Cal Poly's on-campus student housing is the largest student housing program in the California State University system, housing over 7,000 students. San Luis Obispo "Halfway between Los Angeles and San Francisco on historic Highway 1, SLO enjoys year-round sun, a warm Mediterranean marine climate, a world-class wine region, thousands of acres of protected open space, an award winning downtown filled with charming shops, restaurants and hotels tucked into turn-of-the-century mercantile buildings, and a burgeoning night life and cultural scene." 

Additional Information
College of Science and Mathematics - Advising
$3,746 - $5,325/mo (Anticipated hiring range: $3,746 - $4,100 per month)
Open Until Filled (Review begins 01/01/2016) 

Contact Information
Luis Chavez



Required Qualifications 
•Strong ability to consolidate information (curricular requirements, policies and procedures, job and career opportunities).
•Demonstrated ability to advise students on academic requirements and provide course planning through graduation. Familiarity with university, college, major and general education requirements and their application to specific major programs. The ability to assist students to develop effective educational plans and to progress towards career and life goals in a timely manner.
•Ability to assist students in exploring careers and implementing career decisions, with an emphasis on STEM and health profession fields.
•Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling and punctuation.
•Demonstrated public speaking ability and group presentation skills. Excellent interpersonal communication skills to clearly and effectively interact with individuals of varying ages and cultural backgrounds and perspectives.
•Demonstrated ability to make decisions and carry through on actions having implications with regard to other departments, colleges, and the university.
•Demonstrated ability to maintain a high degree of confidentiality. Ability to apply FERPA and Information Privacy Act regulations.
•Strong organizational and time management skills and ability to use initiative and resourcefulness in planning work assignments. Ability to organize a wide variety of tasks, to analyze outcomes and set own priorities, and follow through to completion of task on multiple assignments with fluctuating and time-sensitive deadlines even in the face of competing priorities.
•Ability to work in an environment that requires a high degree of analytical ability and problem-solving skills, with multiple responsibilities and time constraints.
•Ability to be flexible and patient and a willingness to accept and embrace change.
•Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email and general office protocols and equipment.
•Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Ability and willingness to work as an effective advising team member in all aspects of the College of Science and Mathematics and of the university as a whole. Dedication to the common goals of the university and college.
•Strong ability to focus on the details that are critical for successful assistance in academic advising, and also to rise above those details—to be able to take a more global perspective in identifying problem areas, issues, etc.
•Proven ability to gather and analyze data to develop valid conclusions and recommendations utilizing established guidelines, regulations and precedents and make appropriate recommendations.
•Ability to research, interpret, and apply complex written directives, guidelines, and policies (e.g., catalogs, articulation agreements, policies and procedures manuals).
•Working knowledge of student development theory, including CAS standards and its application to higher education including how to assess student needs (academic, personal, social) when assisting with educational and career goals.

Preferred Qualifications
•Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
•Master’s degree preferred.
•Experience working at a university or community college.
•Experience using student administration systems such as PeopleSoft.
•Experience using automated degree audit software.
•Experience advising and counseling students regarding academic success and progress to degree.
•Experience developing, planning and implementing programs and events.