Job Positions

Student Success Coach

Categories: North Central Region 6


Center for Diversity and Enrichment


University of Iowa

Date Posted:


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Position Description

The University of Iowa’s Center for Diversity & Enrichment is currently hiring an Educational Support Services Specialist (working title Student Success Coach) for the TRIO Student Support Services program.


The Student Success Coach will be responsible for the coordination of student support services to promote the educational development, success, and retention of the students served by the CDE, with a focus on the 350 students served specifically by the TRIO SSS program. This position will work directly with students, providing support and informational and educational outreach programs and workshops, as well as teach an introductory college transition course. A special component of the grant provides workshops to the program’s first-generation students and their parents, with an emphasis on coaching and advising on a number of academic and personal topics.There is an expectation that all staff will maintain effective, civil, and respectful working relationship with the University of Iowa campus community and uphold a high standard of cultural competency that represents the Center for Diversity & Enrichment’s commitment to diversity and inclusion. This position will require occasional evening and weekend travel and events.

Application Information

Institution Information

The University of Iowa values diversity among students, faculty, and staff and believes that a rich diversity of people and the many points of view they bring serve to enhance the quality of the educational experience at the University of Iowa. The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. Appropriate background checks (e.g. criminal background and credential checks) will be conducted.The University of Iowa is a founding member of the Central Midwest Higher Education Recruitment Consortium (HERC) and is committed to recruiting and retaining the most talented and diverse faculty and staff and assisting dual-career couples. To see other jobs available in higher education and with key local employers in our area, please visit the HERC website at For additional information on dual-career resources at the University of Iowa, please visit

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Required Qualifications

  • A master’s degree is required in Higher Education, Student Affairs, Counseling, Psychology, Curriculum & Teaching, or related.
  • Typically requires 1 – 3 years’ experience in at least two of the following: oserving students with disabilities, U.S. ethnic minority, first generation, LGBTQ, military/veteran, and/or low-income students in a student support setting; ocounseling or advising, college/university students with disabilities, U.S. ethnic minority, first generation, LGBTQ, military/veteran, and/or low-income students in a higher education student support setting; odeveloping and implementing programs for underrepresented students in an education setting.
  • Demonstrated commitment to promoting a diverse and inclusive workforce and educational environment and demonstrated experience working effectively with diverse faculty, staff, and students.
  • Clearly demonstrates a working proficiency in each of the following areas:ocommunication (verbal and written) techniques and relationship building skills that enable one to establish and build healthy working relationships and partnerships with a variety of individuals and groups in a constructive, civil, respectful, and collaborative manner;odeveloping, coordinating, and implementing educational and/or instructional programs;ocounseling students to help their emotional, physical, occupational, and social development; communicating with students regarding their academic performance objectives and providing feedback to improve performance; understanding issues related to the decision making process in order to analyze situations fully and accurately and reach productive decisions; maintaining confidential records and information.
  • Related field or an equivalent combination of education and experience is required

Preferred Qualifications

  • Experience in assessment and evaluation methods to improve educational goals;
  • Knowledge of policies, procedures, regulations, and programming pertaining to college/university admissions, scholarships, financial aid, student services, alumni affairs, university relations and media, campus facilities, university community, advising and academic/collegiate degree programs.
  • Experience with both verbal and written communications with Spanish speaking constituents.