Job Positions

Student Success Coach

Categories: Southeast Region 4


Student Success


Saint Leo University

Date Posted:

Feb 16 2018 10:00PM

Close Date:

Open Until Filled

Position Description

The Student Success Coach, reporting to the Executive Director of Student Learning & Advising, promotes an increase in learning, persistence, and graduation by holistically addressing students’ university experiences. The Student Success Coach provides educational guidance, support, and assistance using a variety of advising techniques to create personalized interventions, coaching, and support services (both academic and non-academic) for all University College undergraduate students.


  • Conduct one-on-one meetings with students to develop learning, financial, and life strategies that promote student success, specifically focusing on developing skills in time/stress management, managing freedoms, goal setting, creating study plans, preparing for tests, utilizing individual learning styles, financial literacy, and other student success skills and strategies.
  • Work closely with other university departments and offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include but are not limited to: financial aid issues, student accounts issues, behavioral issues, and wellness issues (e.g., medical withdrawals, hiatus, medical interim leaves).
  • Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter-and intra-personal skills to result in improved success in and outside of the classroom, more connections to the campus community, and emphasis on future goals.
  • In collaboration with faculty advisors, assist students with establishing and revising the academic program of study by planning schedules, recommending courses and determining appropriate education solutions to overcome barriers to student success.
  • Determine the best personalized course of action to proactively serve individual students, as well as provide follow through and track the advancement of provided services through intentional assessment and evaluation.
  • Identify policies, processes, procedures, and behaviors that create barriers to student success and work with the Executive Director to address and resolve those system-level issues.
  • Process university withdrawals and capture data to identify and address the reasons why students withdraw as well as create intentional intervention strategies to decrease/deter the withdrawal outcome.
  • Manage, monitor, and use available early alert systems, to create intervention strategies and resolve student issues.
  • Serve on university committees and work collaboratively with key areas to support persistence, and graduation initiatives.
  • Perform other duties as required.

Application Process

In addition to resume please include the following documents for consideration: 1. Cover Letter 2. Values Statement Values Statement: Please include a values statement (500 words or less) which highlights how your administrative philosophy and practices fit the Missions and Values of Saint Leo University. The University Ideal Mission Statement and Values are available on the Saint Leo website.

Institution Information

Additional Information


Contact Information

Erica Hicks, Executive Director for Student Learning & Advising,, 353-588-8247


Required Qualifications

  • Master degree from a regionally accredited institution required.
  • A minimum of two years of experience working in academic advising, advocacy, and/or coaching.

Preferred Qualifications

  • Effective oral and written communication skills.
  • Experience in successfully reaching out to clients and prospective clients.
  • Superior negotiation, problem solving, and service skills.
  • Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement.
  • Ability to use technology to effectively manage case load and work with clients.