Job Positions

Student Success Coach

Categories: Not Region Specific


Student Success Team


InSource Services Group

Date Posted:

May 8 2018 10:00PM

Close Date:


Position Description

The Student Success Coach (SSC) supports and guides the development of online graduate students with the goal of supporting students’ academic goals and increasing institutional persistence and retention rates.

Essential Duties and Responsibilities: Provides coaching and guidance to students around their academic programs, career planning, time management, study skills, and academic technologies. Keeps students connected with campus resources.


Collaborates with students to identify barriers, determine solutions, and leverage resources by encouraging students to take an active role in their learning.

Application Process

Please send letter of interest, current resume, and a reference list with at least three professional references to Applications will be accepted through May 23, 2018, 5 PM (PDT).

Institution Information

InSource Services Group (ISG) is a proven and experienced Consulting and Managed Services company dedicated to improving student outcomes through exceptional support and service. Through a comprehensive suite of consulting, support services, and technology to meet student, educator, and customer support needs, ISG serves higher education institutions, K-12 institutions, charter/online K-12 institutions, online programs/ publishers, and education technology companies.

Additional Information

Contact Information

Rita Gloria Sawyer, PhD Director of Student Success


Required Qualifications

  • Bachelor degree required
  • Knowledge of graduate students and graduate student experience 1-3 years directly related experience, preferably in a higher education institution providing student support services
  • Understanding of counseling/student development theories and ability to apply theory in practice with students
  • General knowledge of enrollment management and retention best practices, and the ability to apply them to an adult learning environment
  • Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation
  • Professional experience with problem solving and conflict resolution Highly effective written and verbal communication skills
  • Computer skills in the use of word processing, spreadsheet, database, electronic mail and internet applications, preferably of Microsoft Office Suite software.

Preferred Qualifications

  • Master’s degree in higher education or college student personnel administration or higher preferred
  • Preferred experience working with students in social work, business, or education (K-12 or education policy setting) academic disciplines or a background in the aforementioned disciplines
  • Resides in Washington, D.C. (a plus)

Excellent interpersonal skills to interact with diverse constituents and to provide high quality support and customer service to students. Knowledge of the process of online learning. Quick learner with regard to technology. Must have a flexible schedule and be willing to work some evening and weekend hours, and to adjust schedule as needed to best meet student needs and availability.