Job Positions

Student Success Manager

Categories: South Central Region 7


Success and Retention


Texas Tech University

Date Posted:


Close Date:


Position Description

Texas Tech University is seeking employees who desire to engage Red Raiders through professional interactions that recognize potential, engage challenges, encourage excellence, and promote persistence.The Student Success Manager is the ‘keeper of the energy', immediate supervisor, example-setter, quality control officer, and first point of escalation for all Student Success Coach and Peer Success Coach interactions with Texas Tech University. As an actively involved member of the Success Coaching Team, the Student Success Manager also provides and documents holistic interactions (e.g., success coaching, academic advising, course selection assistance, referral to campus resources) for assigned student populations, including all in-distress students. Coaching interactions will frequently involve guidance for those considering major academic changes, initiating an academic withdrawal, making little or no progress to degree, initiating multiple repeat course enrollments, and identified as being at-risk, among others. Additionally, the Student Success Manager is responsible for direct reports' delivery of administrative, clerical, and technical support analyses concerning a variety of data which may include students' academic statuses, collaborations with campus offices, and communications regarding preregistration, registration, add/drop and resource promotions, and other campus events including or related to academic advising, student success, and persistence-to-degree. Through its programs, services, and tools, Student Success & Retention supports our diverse student population and partners strategically with the many academic advising, student support, and administrative personnel across campus.


30% – Supervision

  • Lead a team of Student Success Coaches (credentialed professionals) to excel in the team's assigned responsibilities that contribute to larger program and institutional goals.

25% – Retention Advising

  • Facilitate outreach to and provide strategic support for distressed students in collaboration with Texas Tech faculty, assigned departmental academic advisors, and college/program leadership.
  • Maintain knowledge and understanding of academic program outcomes, use student interactions to make appropriate program referrals, raise awareness of departure alternatives, and ensure beneficial program and enrollment transitions.
  • Work one-on-one with withdrawing students on departure alternatives and paths-for-return.

25% – Academic Life Coaching

  • Support goal-setting, personal growth, and positive behavior modification of their students.
  • Help students achieve goals by identifying and improving upon requisite actions necessary to take control of present behaviors in order to achieve future plans.
  • Academic Life Coaching accomplishes these goals in the following principal ways: Goal Identification & Achievement
  • Help students interpret desires and create goals.
  • Guide students who may be struggling to accomplish current goals.
  • Recognize and encourage the refinement of unattainable goals.
  • Deliver high-quality coaching through ongoing monitoring in conjunction with scaffolded engagement efforts in order to effectively equip, encourage, and empower students' success.
  • Serve as the most objective and experienced voice among many voices advising students.
  • Examine students' ideas and goals in an unbiased way, validate healthy goals, and encourage action.
  • Motivation Serve as a source of motivation and inspiration; push students to achieve their true potential.
  • Assist in navigating a stubborn obstacle.
  • Use professional training and mindset techniques to help motivate students to get on track, stay on track, and exceed their own expectations.
  • Assist students in figuring out how to accomplish goals in a focused and efficient manner.
  • Ask students specific questions about their goals and how they will achieve them.
  • Partner in building strategies that will be the most effective to enact the students' desired changes.
  • Hold students accountable for reaching established goals.
  • Monitor student progress and connect at specific times to help overcome lack of motivation or other challenges that might derail the goal achievement.

​20% - Productivity & Improvement Plan & Prepare

  • Actively participate in team, department, and campus meetings.
  • Document & Communicate Professionally document appointment summary notes and other communications as specified by institutional and departmental policies or as required to complete assigned work responsibilities.
  • In collaboration with college advising leaders and, as authorized by the Provost's Task Force for Student Success & Retention, ensure the TTU Advising Handbook and other advising- or success-related, documents, web sites, and other vehicles for communicating important messages are accurate, relevant, meaningful, and concise.
  • Provide bi-weekly analysis on student progress, enrollment, and graduation data, including class scheduling dynamics.
  • Provide weekly feedback on team productivity, challenges, and current/anticipated needs.
  • As requested, assist in the preparation of data for the annual review.
  • Participate in department and campus meetings/trainings/professional development opportunities.
  • As needed/assigned, participate in relevant stakeholder meetings.
  • This may include representing the organization on committees, associations, etc.

Application Process

Institution Information

Committed to teaching and the advancement of knowledge, Texas Tech University, a comprehensive public research university, provides the highest standards of excellence in higher education, fosters intellectual and personal development, and stimulates meaningful research and service to humankind.

Additional Information


Contact Information | 806-742-SPRG |


Required Qualifications

  • Bachelor's degree required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.
  • Academic life coach certification must be maintained. (Initially, IFC-PCC certification may be secured within one year of hire; IFC-MCC may be secured within three years of hire.)

Preferred Qualifications

  • Master's degree earned
  • Seven years of progressively responsible advising, counseling, or coaching experience
  • Experience working with diverse student populations