 Tips, Tools, and Techniques
- Significant Conversations: The Art and Science of Communication in Transformational Advising (REC032CD)
- Breaking Bad News: Delivery Techniques that Help Students Make Good Alternative Choices (REC033CD)
- Success with Parent Education: Dialoguing with New Students and their Parents at the Collegiate Level (REC034CD)
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Significant Conversations: The Art and Science of Communication in Transformational Advising
WEBCAST presented November 6, 2008 (82 minutes - Slidecast format - ISBN
No. 978-1-935140-61-0 )
Advisors' conversational skills are crucial to their ability to help students. Advisors must be great conversationalists, but what is the art and science of conversation? How does one have significant conversations with students? In this slidecast (voice-over-PowerPoint) presentation, NACADA Emerging Leader José Rodriguez (Florida International University) explores the art and science of communication, including specific behaviors and theories designed to elicit significant, transformational conversations between advisors and advisees.
José discusses:
- specific behaviors to help build rapport, encourage disclosure, and create more meaningful conversations with students
- listening skills, including reflection, paraphrasing, check out statements
- transformational advising: getting beyond prescriptive and developmental to helping students transform how they see themselves and their education
One participant group said: We processed so much information, which led to interesting discussion afterward. The discussion of assessing if a student is 'easy,' 'difficult' or in between and how to handle those was especially invigorating.
Others found especially helpful:
- Specific types of resistant students and how one has to adjust his/her advising dialogue to help each type of student
- The cultural aspects of communication, active listening, the resistance exhibited by the various types of students
- Ways to lead students to see their need or ability to change. College is a means to an end; the student may need to change their perspective to see this
- The connection between 'supportive confrontation' and the advising-is-teaching outlook
Handout for Participants
Handout for Facilitators
To
Purchase on-line using a credit card:
Recording on CD: REC032CD
Member
Price: $125
Nonmember Price: $250
$1 added to item for shipping
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Breaking Bad News: Delivery Techniques that Help Students Make Good Alternative Choices
WEBCAST presented April 8, 2010 (85 minutes - Slidecast format - ISBN
No. 978-1-935140-73-3 )
We experience it every day -- a student is denied entry to her desired transfer program, another falls below the requirements for his program of study and faces potential dismissal; our advisee has chosen a major that is clearly a very poor fit. How do we tell a student he may not be ready for the next step in his intended path, or she might want to consider an alternative direction?
In this slidecast (voice-over-PowerPoint) presentation, returning presenter José Rodríguez (Florida International University) and Susan Kolls (Northeastern University) discuss effective communication behaviors to help us understand how to deliver bad news to students. They examine the role of the advisor in teaching students to reassess, redefine, and redistribute their goals and intentions, and offer ways to package the news in the best possible light, strategies for better student understanding, alternative paths and follow-up strategies. Four case studies are presented and others provided in the Handout materials for follow-up group discussion.
Immediately following the live broadcast,Terry Musser, DUS Program Coordinator for College of Ag Science at Penn State University, wrote to tell us, "I thought the Webinar today was excellent. Jose and Susan were both very good presenters. They both have such great senses of humor that came through in just the right amount. The scenarios were great and Jose and Susan’s responses to the questions were excellent. Even as a “seasoned” adviser, this Webinar helped me think about ways I can freshen up my work with students! "
Participants said:
- I thought this was a particularly well designed and presented session -- modest in its goals, and thoughtful in execution.
- Everyone seemed pleased with the material, it was relevant and timely for us.
- The webinar gave helpful communication strategies for talking with students who will not or are not happy with an educational outcome. I had a staff member talk the next day about how he had already used a few things he learned.
- Our group loved the examples of different students at the end of the presentation because we could identify our own personal examples of each situation!
Others found especially helpful:
- Good blend of theory and we like the scenarios.... good balance of theory and vignettesThe idea that all students are at different developmental stages and may not receive the information in the same way another student would.
- Active listening, supportive confrontation, and specific things to say to students as in the vignettes.
Presentation Handout
Presentation Slides
To
Purchase on-line using a credit card:
Recording on CD: REC033CD
Member
Price: $125
Nonmember Price: $250
$1 added to item for shipping
If you must use a purchase order, please follow the instructions found on this webpage.
Success with Parent Education: Dialoguing with new Students and their Parents at the Collegiate Level
WEBCAST presented February 4, 2009 (72 minutes - Slidecast format - ISBN
No. 978-1-935140-64-1 )
How do you relate with parents on your campus? Advising personnel at the University of Oklahoma's University College decided to modify their interactions with parents not only to develop appropriate involvement at the collegiate level but to acknowledge parental importance in the lives of their students. Because of these modifications, there has been a positive difference in the overall contact after student entry into the institution.
In this slidecast (voice-over-PowerPoint) presentation, 2008 Best of Region 7 Conference Presentation winner Brian Nossaman discusses effective techniques used to teach the new college parent and student about their changing roles. By setting the stage of education, vocabulary and dialogue, both parents and students can make the successful transition within the appropriate boundaries. This information can be applied to any advisor at any institution.
Brian shares:
- the importance of educating parents and students about their new roles
- how to use a different "vocabulary" when speaking with parents
- techniques to help parents understand boundaries and expectations
- how to take effective control in your office with students and their parents
- ideas to assist students in becoming more proactive
- practical information that will assist with future involvement
Participants said:
- The webinar exceeding my expectations. Very well done; many thought the best one they have attended.This was an excellent webinar. The material was practical and useful and clearly communicated.
- We thought this was very well done, pitched at the right level, and quickly got to the point with substance. We particularly thought the combination of general statements with anecdotes helped clarify some points.
Others found especially helpful:
- Each of my staff gleaned information pertinent to their needs.
- It was helpful to see specific examples including possible dialogue and wording between advisor, parent and students. It is good to have practical information.
- The idea that this change in presentation should begin with our first contact with the parents and students.
- The importance of language in talking to parents and to students; importance of making expectations explicit; noting the variety of conversations in the three-way relationship.
- Discussion of things that are within our control to change or implement; not just the theory
- Suggestion to be mindful of language and ideas for what questions parents can ask at different points in the semester.
- The concept that we should be concentrating on consulting, not customer service.
Presentation Handout
To
Purchase on-line using a credit card:
Recording on CD: REC034CD
Member
Price: $125
Nonmember Price: $250
$1 added to item for shipping
If you must use a purchase order, please follow the instructions found on this webpage.
