We experience it every day -- a student is denied entry to her desired transfer program, another falls below the requirements for his program of study and faces potential dismissal; our advisee has chosen a major that is clearly a very poor fit. How do we tell a student he may not be ready for the next step in his intended path, or she might want to consider an alternative direction? Are you responsible for delivering potentially distressing news - or do you work with someone who is? Then this event is for you! In this Webinar broadcast, our Presenters will
look at effective communication behaviors to help us understand how to deliver bad news to students. They will examine the role of the advisor in teaching the student to reassess, redefine, and redistribute their goals and intentions. Ways to package the news in the best possible light, strategies for better student understanding, alternative paths and follow-up strategies will be offered. Case studies will be provided for follow-up group discussion.
Presenters:
José Rodríguez, Assistant Dean of Student Services, Florida International University
Presenter, Breaking Bad News to Students: Delivery is Key, Best of Region 4, 2007 NACADA Regional Conference
José Rodríguez has served students for nearly a decade, beginning as an academic advisor at the University of Miami's Department of Psychology before moving to Florida International University in 2005. At FIU, he has served as an academic advisor with the College of Business, Director of the Office of Student Services for the School of Journalism and Mass Communication, and currently serves as Assistant Dean of Student Services in FIU's Honors College. In addition to those duties, he teaches courses in communication and public speaking.
José is an active member of NACADA. He has presented on communication-related topics at a number of NACADA Annual and Regional Conferences, as well as a previous Webinar (see the "Learn More About It" section, below). His 2007 "Best of Region 4" presentation, Breaking Bad News to Students: Delivery is Key, went on to be a top-draw (with over 200 attendees) at the 2007 Annual Conference in Baltimore, where he was described by attendees as "perfect, enthusiastic and very knowledgeable." He is a recent graduate of NACADA’s Emerging Leader Program, where he worked closely with mentor Charlie Nutt. In 2009, Jose served on the faculty of the Summer Institute in New Orleans, and he is the Chair of the 2010 Annual Conference in Orlando, FL.
José is originally from Southern California, but has lived in Miami for over 15 years now. He has a bachelor’s degree in communication and psychology and master’s degree in education from the University of Miami.
Susan Kolls, Internal Transfer Advisor , Northeastern University
Presenter, Wait, Wait – Don’t Tell Me: Delivering News Students Don’t Want to Hear, 2008 and 2009 NACADA Annual Conferences
Susan Kolls has been an academic advisor at Northeastern University in Boston for over 20 years. She first served as program coordinator for first-year Engineering students and is currently NU’s Internal Transfer Advisor. She has taught Introduction to College Life classes, conducts many group advising sessions each year and presents professional development seminars on campus as part of the Advising Network and the Enrollment Management/Student Affairs Staff Development Committee.
Susan is active in NACADA leadership, serving as Region One Chair from 2007 – 2009, and will serve on the NACADA board beginning in October 2009. In addition to her leadership activities, Susan has presented at regional and national conferences since 1997 and has won three Best of Region Awards. Close to 300 members attended her presentation, Wait, Wait, Don’t Tell Me: Delivering News Students Don’t Want to Hear at the 2008 Annual Conference in Chicago.
Susan was a contributing writer for the New Advisor Guidebook (NACADA Monograph Number 16, 2007) and served on the Content Review Panel for Academic Advising: A Comprehensive Handbook, 2nd Edition. Susan is a writer and poet who lives outside of Boston, Massachusetts where she spends a lot of time on the sidelines at soccer games, painting pottery and listening to music.
Nicole Kent, Assistant Head Advisor, College of Pharmacy , Oregon State University
Presenter, Reality Check: Advising Students OUT of a Major, Best of Region 8, 2008 NACADA Regional Conference
Nicole Kent currently serves as the Assistant Head Advisor for the College of Pharmacy at Oregon State University, advising undergraduate and professional Pharmacy students as well as coordinating orientation programs and Pharmacy School admissions. Her educational background includes a Bachelor of Music in Music Therapy from Willamette University and Masters of Education in College Student Services Administration from Oregon State University. Nicole has been involved with NACADA since 2003, serving on several regional conference planning committees and as the Region 8 Communication Coordinator. She is currently a member of the national Member Career Services Committee as well. In her free time Nicole enjoys performing with the Willamette Master Chorus, and travel to destinations with palm trees and sunshine!
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