NACADA Web Event

Academic Advising in their Language: Communicating with Today's Students (DW86)

Online Webinar Presentation
Tuesday, December 4, 2018
1:00 - 2:00 p.m. Central Time

NACADA members register by November 4, 2018 to receive Early Bird Discount
Registration Deadline: Friday, November 30, 2018

Webinar Overview

Engagement with students "where they are" has become increasingly complex for educational professionals as language and preferred modes of communication evolve at an ever-increasing pace. Demands of constantly-changing communication technologies combine with challenges of working with students accustomed to instantaneous feedback. Advising professionals may struggle to keep up with the latest forms of textspeak used by their students in relation to academic performance, major exploration, and experiential learning.

Academic advisors serve a unique role in student retention, managing expectations, and advocacy. In this webinar, the presenters will consider the importance of building rapport with advisees so they feel comfortable sharing their concerns. Drawing on Social Construction of Reality theory, participants will be challenged to think about their personal advising practices to accommodate (or not) the way students choose to communicate in order to instill self-efficacy. Effective ways that advisors can assist students to view experiences as growth opportunities will be shared, and strategies to instill self-efficacy will be explored.


Academic Advising Core Competencies that will be addressed in this presentation include:

C3 – Understanding of theory relevant to academic advising
C4 – Understanding of academic advising approaches and strategies
I7 – Knowledge of information technology applicable to relevant advising roles
R2 – Ability to create report and build academic advising relationships
R3 – Ability to communicate in an inclusive and respectful manner
R4 – Ability to plan and conduct successful advising interactions
R6 – Ability to facilitate problem solving, decision-making, meaning-meaning, planning, and goal setting


Brighton Brooks, Academic Advisor, eLearning and Distance Education, University of Alaska Fairbanks

Brighton Brooks has been advising distance students since 2009 and works in a centralized eLearning office that provides wrap-around support services (learning and teaching) for students and faculty as well as promoting educational use and training on technology tools for faculty, staff, and students. Brighton frequently presents to various audiences on a variety of educational/tech topics and also teaches as an adjunct faculty in UAF’s Sociology department. Brighton’s 2017 NACADA Annual Conference presentation, entitled What Are You Saying? Advising in Their Language, received outstanding evaluation from over 100 attendees.

Jennifer Payne, Academic Advisor, Center for Student Success and First-Year Experience, University of Mississippi

Jennifer began her career in higher education as an Admission Counselor/Coordinator for New Student Programs at Southern Illinois University Edwardsville from 2011-2014. She then served as an Academic Advisor in the School of Business at Southern Illinois University Edwardsville for three years, before moving into her current role at the University of Mississippi in 2018. She also enjoys serving as a Yoga Instructor for her Campus Recreation department.

Tristin Wollbrink, Academic Advisor, School of Business, Southern Illinois University Edwardsville

Tristin began her career in higher education as a Graduate Assistant in the Office of Retention and Student Success at Southern Illinois University Edwardsville from 2012-2014, where she worked one-on-one with undergraduate students. She began her current role as an Academic Advisor in the School of Business at Southern Illinois University Edwardsville in 2014 and works primarily with declared and prospective Business majors and minors.

Jennifer and Tristin’s 2017 NACADA Annual Conference presentation, entitled Why the “F” Word Isn’t Bad: Empowering Growth Through “Failure”, received exemplary review from over 100 attendees.

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