If you are an experienced academic adviser with strong supervisory and team leadership experience and you enjoy working with adult learners and want to contribute to a team that’s passionate about redefining what it means to be an adviser, then consider our job opportunity!
You will make hiring recommendations for and supervise, train, coach, and evaluate an assigned team of academic advisers providing exceptional service to and advocacy for undergraduate degree students studying online through Penn State World Campus in all fifty states and around the world. You will assist the Director in developing strategic performance standards and operational efficiencies for the entire advising team, and you will track those standards for your assigned team. In addition, you will have an assigned roster of approximately 75 distance learners for whom you will: complete a comprehensive intake process, complete undergraduate degree audits, assist with course selection; provide guidance and advocacy; serve as a liaison between students and various Penn State offices; and build positive, proactive relationships via e-mail, telephone, chat, Skype, Video Conferencing, and postal mail.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Talent Acquisition Division at email@example.com or 814-865-1387.
This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.
Typically requires a Master's degree or higher in an education or social science related discipline or higher plus two years of related experience, or an equivalent combination of education and experience. Competencies critical to success are demonstrated supervisory experience and performance coaching, including comfort with having difficult conversations when needed; commitment to providing exceptional, proactive, learner-centric service; being a team player who thrives in large, complex, supervise staff who work at a distance; frequently changing, fast-paced organizations; excellent verbal and written communication skills; comfortable and creative with using different types of technology and a strong sense of accountability to self and team. Computer competencies needed are: MS Word, Excel, PowerPoint, Web 2.0 technologies, database software, e-mail, and student records software (e.g., Peoplesoft). We seek candidates who are able to demonstrate experience and ability to advance Outreach’s diversity initiative. This position is located at University Park.
Preferred study in adult education, counselor education or higher education.