Job Positions

Academic Advisor #52257BR

Categories: Rocky Mountain Region 10


Hugh Downs School of Human Communication


Arizona State University

Date Posted:

May 23 2019 10:00PM

Close Date:

June 5, 2019

Position Description

The Hugh Downs School of Human Communication seeks an Academic Success Specialist to join its academic advising team. Working under limited or minimal supervision, an Academic Success Specialist provides guidance and advice to students and also assists with resolving inquires and unexpected situations. Reporting to the Academic Success Coordinator, this position will be a contributor to increase School-wide and university-wide student retention and graduation efforts and will support students in making timely progress toward a degree through a range of in-person and online academic counseling and support strategies.


  • Provides 1:1 as well as group academic advising, recruitment/retention, and academic success support functions to students to ensure ongoing successful progress to completion of degree program
  • Advises and directs on-campus and online undergraduate students to appropriate course and schedule information
  • Uses eAdvisor, assists students to explore a variety of academic options, register for courses and verify degree progress
  • Works closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to student in selection of options best suited to student's goals, interests and skills
  • Assists with academic program development and implementation
  • Monitors student academic progress through a variety of reporting tools including
  • Salesforce, eAdvisor, DARS and Major Maps; works closely and collaboratively with students, faculty, and staff to ensure academic success
  • Acts as college/school liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success
  • Responds to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion
  • As primary liaison, connects students with academic and personal resources including, but not limited to: tutoring, counseling and career services; provides follow up to ensure satisfaction with and effectiveness of services
  • Works collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support
  • Utilizes a variety of university data and programmatic direction to promote student academic success
  • Attends all pertinent, professional development and training workshops and seminars
  • Focuses on retention and student success, maintains student files and records
  • Interprets and explains college and university policies and procedures
  • Prepares academic plans and verify graduation eligibility
  • May teach specialized classes or workshops for student success
  • Performs other duties as assigned

Application Process

Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position.

Institution Information

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university.

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AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Additional Information

Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Contact Information


Required Qualifications

Bachelor’s degree AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

  • Evidence of a Master's Degree
  • Demonstrated knowledge of ASU academic structure and organization
  • Experience in work that requires sensitivity to needs of a diverse student population
  • Evidence of effective interpersonal and written communication skills
  • Experience in designing presentation materials and conducting group information/orientation sessions
  • Experience in advising student organizations and/or organizing/planning student events
  • Experience in the use of required computer applications, such as PeopleSoft, Salesforce, eAdvisor and DARS
  • Demonstrated knowledge of principals, practices, procedures and methods of evidence-based academic advising strategies
  • Experience working with on campus and online students
  • Experience interpreting student needs and determining when to refer to other university resources
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties
  • Experience working effectively in an environment subject to quickly changing priorities