Job Positions

Academic Advisor

Categories: Rocky Mountain Region 10


CSU Online - Student Success and Engagement


Colorado State University

Date Posted:


Close Date:


Position Description

The Academic Advisor position within the Student Success and Engagement Team of CSU Online is a full-time twelve month Administrative Professional position dedicated to serving degree and certificate admitted students within CSU Online. The Academic Advisor plays a supportive role in strengthening CSU Online efforts to provide quality advising and promote online student success. This position supports an innovative and holistic approach to providing students with the assistance, guidance and resources necessary to be successful. The primary functions of the Academic Advisor are to foster successful transition to the university and online environment for students in their initial semester, promote exploration of majors to ensure students’ choice of appropriate major, and use of action plans to promote timely persistence and graduation.


  • Advising - 45%
  • Special population Advising and Retention - 20%
  • Analyze - 10%
  • Collaborate - 20%
  • Professional Development - 5%

Application Information

Applications are accepted until the position is filled; however, for full consideration, complete information must be received by 11:59 p.m. (Mountain Time) on Monday, November 27th, 2017. To access application, please go to: is an EO/EA/AA employer and conducts background checks on all final candidates.

Institution Information

For more than 50 years, CSU Online, an enterprise unit formally named the Division of Continuing Education, has been delivering online and distance programs developed at the flagship research campus in Fort Collins, Colorado. Housed in the Office of Engagement, which reports directly to the university president, CSU Online provides affordable access to a high-quality education from wherever students call home around the nation and world, on a schedule that fits their lives. CSU’s online students receive the same education, learn from the same faculty, and earn the same regionally accredited degree as students on the Fort Collins campus. CSU Online offers more than 40 degrees, online and at a distance, as well as hundreds of credit and noncredit courses and dozens of certificate programs, digital badge programs, and MOOCs.CSU Online is a center of innovation at the university, supporting not only the development of online and distance courses and programs but also the enhancement of campus instruction. It enjoys strong partnerships with the Office of the Provost, the Colleges, the Graduate School, the Division of Student Affairs, and key instructional groups within the university, including the Institute for Learning and Teaching and the University Distinguished Teaching Scholars. CSU Online is actively engaged in projects intended to improve teaching effectiveness and educational access and affordability across the university, including initiatives in areas such as open educational resources, open-access publishing, virtual and augmented reality, active and technology-enhanced teaching and learning, and learning analytics.

Additional Information


Contact Information


Required Qualifications

  • Master’s degree from an accredited institution in the area of Higher Education Leadership, Student Affairs Administration, Management, Business or a related field.
  • At least three years of experience in higher education working directly with students as an academic advisor in a higher education setting.
  • Demonstrated experience with adult, non-traditional or online student audiences including advising, teaching and working with students as they progress through admission, enrollment, or degree-completion processes.

Preferred Qualifications

  • Five years or more experience in higher education working directly with students in an advisory/student service capacity.
  • One year or more of experience working directly with online students in a higher education environment.
  • Experience using customer relationship management (CRM) systems such as Salesforce or Microsoft CRM within a higher education environment.
  • Experience with university student information systems and course management systems such as Banner (SunGard systems).
  • Strong analytical skills demonstrated through use of digital information to track data and extract meaning.
  • Experience using technology to create a personal connection with students or customers at a distance to assist in solving problems, maintain relationships and motivate students to take action.
  • Demonstrated ability to do detailed work, prioritize multiple tasks, and meet deadlines.
  • Excellent communication skills, both written and verbal, including demonstrated ability to guide new and continuing students through advising processes while utilizing professional expertise in contemporary advising and student success theories.