Job Positions

Academic Advisor

Categories: Mid South Region 3



University College (UC) Academic Advising and Orientation


Appalachian State University

Date Posted:


Close Date:

Open until filled

Position Description
•Advises and manages a caseload of approximately 400 undeclared college students on a full-time, 12-month contract.
•Serves as an orientation advisor during the summer, fall and spring academic orientation periods.
•Meets with all required students in the caseload at least once during the semester for academic planning. Also, is available to meet with students who have voluntary advising as needed.
•Monitors all students in the caseload who are on academic probation. Assists in leading probation workshops each year, as needed.
•Attends all training events scheduled for advisors as follows:New advisors: complete the Advisor Training Model, apprentice with a seasoned, full-time advisor, attend monthly training sessions on advising updates and issues, and all orientation training sessions held during the summer and academic year.Continuing advisors: attend training and professional development sessions scheduled for all academic advisors during the summer and academic year as well as the monthly sessions on advising updates and issues. All advisors are expected to stay abreast of university academic policies and procedures, current research and developments in the field of academic advising and to share resources with their colleagues.
•Serves as a liaison between the University College Academic Advising and Orientation Center, assigned academic departments, and one Student Development office.
•Keeps accurate records of student contacts, documents student visits for accountability purposes, and maintains confidentiality.
•Establishes and maintains collegial, respectful relationships with colleagues, students, parents and families and appreciates and encourages diversity.
•Represents the AAOC at various committees and University-related functions, including open houses and Admissions receptions.
•Actively participates in all current and new initiatives of the Advising and Orientation Center.
•Assists with numerous special projects as deemed appropriate by the Director and Associate Director of Academic Advising, and the Director of Orientation.

Evaluation Competencies:
Job Knowledge: Advisor demonstrates knowledge and skill necessary to perform effectively; maintains relevant info, keeps info current, and communicates it well.
Student-Centered Advising Skills: Advisor demonstrates skills that create a positive advising session: listening, flexibility, patience, receptivity, and responsiveness. Advisor is consistently available to meet with students via appointments and walk-ins, including students whose advisor (off-contract, part-time advisor, for example) is unavailable.
Assessment of Student Needs: Advisor accurately assesses students’ skills, needs, goals, concerns and problems, and provides appropriate responses.
Adherence to work schedule: Advisor works 40 hours each week, except on holidays, vacation and sick days. Advisor maintains a reasonably detailed calendar indicating appointments and Advising Center availability and clearly communicates with supervisor about scheduling, requesting days off, etc.
Professional Contributions and Development: Advisor seeks to improve skills and effectiveness as a professional. Advisor presents and participates in meetings and conferences beyond the office and attends appropriate and relevant workshops and professional development opportunities.
Interpersonal Skills: Advisor demonstrates ability to collaborate and communicate effectively and respectfully with colleagues, supervisors, students, and parents.
Organizational Skills: Advisor demonstrates ability to maintain records and a filing/retrieval system, and has ready access to resources.
Liaison Responsibilities: Advisor is responsible for maintaining contacts outside the department for the purpose of acquiring and disseminating pertinent information to colleagues.
Additional Responsibilities/ Leadership Roles/Special Projects: Advisor participates in or initiates additional responsibilities and special projects (ex. committees, task forces).
Technological skills appropriate for performance of job duties: Uses technology in an appropriate and professional manner and stays current with advising and orientation technology (Banner: Internet Native and Faculty Portal, DegreeWorks, AdvisorTrac, Early Registration Advising, MapWorks, Fortis,etc.).

Application Process
Interested candidates should apply via the Appalachian State University Office of Human Resources website and submit electronically the following items (Word or PDF): a letter of interest indicating experience related to the responsibilities and qualifications; a current résumé; transcripts of all graduate work; and contact information (name, job title, address, email, telephone number) for three professional references. Review of applications will begin immediately and remain open until filled. Salary commensurate with experience.

Institution Information
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational program and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Additional Information

Contact Information
Individuals with disabilities may request accommodations in the application process by contacting Debbie Triplett at



Required Qualifications
Master’s degree from an accredited institution with an emphasis in student development, higher education, or related area.
Experience working with students in a college setting and a demonstrated commitment to the educational development of students.
Advanced technology skills and experience with the ability to quickly learn technical advising tools including Banner, DegreeWorks, AdvisorTrac, FortisEvidence of excellent verbal and written communication skills as well as outstanding organizational, interpersonal, and problem solving skills.
Exhibits energy, enthusiasm, a positive approach to work, attention to detail and accuracy, and a strong work ethic
Ability to establish excellent rapport with students, parents and families, colleagues and the campus community
Evidence of a commitment to diversity and serving the needs of a diverse population
Exhibits a high level of ethics, integrity, confidentiality, and professionalism.

Preferred Qualifications

Experience with Banner Student and Self Service, DegreeWorks and Fortis Imaging;Working knowledge of the Appalachian State University General Education program and the North Carolina Comprehensive Articulation Agreement;
Experience with online course registration;
Experience understanding and explaining academic policies.