The Academic Success Coach for the BSIT program at the KU Edwards Campus (KUEC) provides complex and comprehensive student support and guidance throughout the information-gathering, application, enrollment, and program completion milestones of the student’s academic program supporting faculty advising of the students. The Academic Success Coach serves as the primary point of contact and support for a diverse group of prospective and current students, including but not limited to working adults, community college students, and high school students. This position reports to the Student Success Manager at KU Edwards Campus and works directly with and takes direction from the Chair of the EECS Department on all academic matters including academic processes and decisions. This position will work closely with the BSIT Undergraduate Committee, BSIT program leader, KU Edwards Student Services, Marketing and External Relations, and provide service to students while working to meet the expectations of effective student coaching for retention and completion.
45% - Admission, Enrollment, Retention Coaching, and Student Record Processing
Provide continuous support to students and faculty advisors to ensure that students reach progressive milestones for personal and academic success through the point of completion.
- Provide comprehensive and seamless success coaching for current students.
- Guide student progress through academic milestones, from first contact with the program through initial and subsequent enrollments to graduation.
- Facilitate student enrollment and approval processes in collaboration with the BSIT Undergraduate Committee, the School of Engineering and KUEC student services. Ensures effective and efficient processing, according to set guidelines, of petitions, holds, enrollment changes, appeals, and applications for graduation in compliance with appropriate deadlines and faculty approvals.
- Monitors student academic standing and upper-level eligibility and recommends corresponding actions. Assist students and faculty advisors with probation processes.
- Assigns students to BSIT faculty advisors. Ensure that student records are appropriately created and processed through the BSIT faculty advisors, the BSIT Undergraduate Committee and in KU student information and tracking systems.
- Oversee the BSIT faculty advising process each semester, including setting the dates and informing the students and BSIT faculty.
- Provides appropriate referrals to School of Engineering offices, University offices and Student Services at KU Edwards.
- Conduct prerequisite check for BSIT students on the scheduled basis and work with faculty advisors on subsequent needed actions.
- Ensures records and processes follow the policies and procedures of the BSIT program, EECS Department, School of Engineering, Admissions Office, Registrar’s Office, Financial Aid Office and payment policies.
- In collaboration with the program leader and the faculty advisors, coordinates program-specific learning opportunities relevant to the program’s student population that meet the KUEC Student Hallmarks.
45% - Prospective Student Coaching
Provides outreach and strategic support for potential students in collaboration with BSIT faculty advisors, program leader, department chair and KUEC civic engagement and business development staff.
- Maintain knowledge and understanding of academic program outcomes, and use new student conversations to ensure appropriate student-to-program matches or make appropriate program referrals.
- Work one-on-one with prospective transfer and readmit students on transfer credit, transfer contracts, admission processes, enrollment steps, and degree planning in consultation with the BSIT Undergraduate Committee while students prepare for admission to KU.
- Provides appropriate information to faculty advisors and the BSIT Undergraduate Committee on decisions that require faculty approval.
- Provide unofficial transcript evaluation and coaching to guide students with enrollment planning prior to attending KU as well as dual-enrollment planning. Works collaboratively with the School of Engineering and KU admissions on transfer credit processes.
- Manage student records needed for decision processing with faculty advisors, the BSIT Undergraduate Committee and in Edwards Campus and university systems.
- Develop and maintain a strategic inquiry conversion and admitted student communication plan for the BSIT program in consultation with the program leader driven by department strategic enrollment goals with support from KU Edwards Public Relations and Marketing and in consultation with the academic unit.
- Execute a variety of inquiry-to-applicant conversion and strategic outreach events, including information sessions, community presentations, classroom visits, and industry events in the KC metro area with support from the KU Edwards Recruitment team as part of the strategic enrollment plan for the program.
- Build strong relationships with area community colleges through regular visits, events, and contact with community college advisors/counselors and transfer coordinators, in collaboration with the KUEC Transfer Program Coordinator.
- Develop and maintain transfer credit guides for the BSIT program with area community colleges with approval from the faculty committee.
- Participate in KU Edwards New Student Orientation and other pre-/post-orientation efforts.
- Represent program interests in Greater Kansas City-area workforce and educational access initiatives upon request.
10% - Program and Campus Support
- Attend BSIT faculty committee meetings, provide summary notes and document curriculum changes in a manner acceptable for accreditation purposes.
- Provide the BSIT program director with analysis on student progress, enrollment, and graduation as well as class scheduling dynamics. As requested, assist BSIT program leader in preparation of data for the annual review.
- In collaboration with the program leader and the BSIT Undergraduate Committee, ensures that the BSIT Handbook, the KU catalog, and BSIT faculty advising materials are up-to-date and match Department, School and university policy.
- Provide community college and degree-specific context and guidance to program leadership for communication, collaboration, and strategic planning.
- Attend relevant EECS Department and School of Engineering meetings.
- Participate in department and campus meetings and trainings.
- Represent undergraduate advising and the KU Edwards Campus on KUEC and University related committees related to the retention and graduation of a KU undergraduate student.
- Participate relevant professional development annually.
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