Job Positions

Academic Recovery Coordinator

Categories: Mid South Region 3


Students First Office


UNC Greensboro

Date Posted:

Mar 25 2019 10:00PM

Close Date:

Open Until Filled

Position Description

The Students First Office (SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, appeals, and graduation planning. Additionally, the office is the centralized center for the advisement of exploratory (undecided) majors and the coordination of all programs for students in academic recovery. Within SFO, the Academic Recovery Team coordinates curricular programs and support services for all undergraduate students at varying levels of academic recovery. Support services include, but are not limited to, academic appeals, course withdrawal requests, Academic Recovery Seminar (ARS) courses for students on probation and returning from academic suspension/dismissal, and Starfish (UNCG’s early alert platform). The Academic Recovery Team employs a strong team-oriented approach that prioritizes collaboration within and across teams in the department. Reporting to the Associate Director of Academic Recovery in the Students First Office, the Academic Recovery Specialist will coordinate and manage logistical responsibilities for ARS 100 as well as manage an assigned caseload of academic recovery students.


  • Coordinate and manage logistical responsibilities for ARS 100, a 0-credit, online course required for UNCG students on academic probation
  • Manage an assigned caseload of academic recovery students from ARK, ARS 100, ARS 120, and/or ARS 140 each fall and spring term, which includes periodic 1on1 meetings for academic coaching and monitoring students’ academic progress
  • Utilize Starfish, UNCG’s early warning system, for academic tracking, support, and intervention of at-risk undergraduate students
  • Refer students to appropriate campus and academic resources for additional support
  • Assist in the ongoing curriculum development of SFO’s academic recovery seminars (ARS 100, 120, and 140) and other initiatives designed to support students’ academic recovery
  • Cultivate relationships with campus partners, particularly academic advisors, staff within the Division of Student Success, and other colleagues involved in supporting the needs of academic recovery students
  • Assist with the planning and implementation of annual program assessment, evaluation, and reporting
  • Supervise a part-time Graduate Assistant or intern in the delivery of academic recovery services and student support
  • Contribute to the planning and implementation of various SFO departmental initiatives including, but not limited to, SOAR, Extended Evening Hours, Rawkin’ Welcome Week
  • Other relevant duties as assigned; some evening and weekend work may be required

Application Process

Applicants may apply online at Applicants are required to upload the following documents with their electronic application: Resume Cover Letter List of References Applicants are required to upload a list of references of at least three (3) professional references that includes: Name Company Name Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number

Institution Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter and Instagram.

Additional Information

For best consideration, applicants should submit all materials by 3/30/2019

Contact Information


Required Qualifications

  • Master’s degree completed by June 1, 2019 in higher education administration, college student personnel, counseling, or a related field from an accredited four-year institution; OR Bachelor’s degree in education, psychology, social work, or a related field from an accredited four-year institution and a minimum of 2 years of full-time experience contributing to student success initiatives in a higher education setting; current Master’s candidates encouraged to apply
  • Experience developing and implementing effective practices and initiatives to support student transition, success, and retention in a higher education setting particularly with services aimed at at-risk/at-potential students
  • Experience utilizing various technology platforms to support student success, including Learning Management Systems (ie. Canvas), Early Alert technology (ie. Starfish), and Student Information Systems (ie. Banner)
  • Experience working with diverse student populations on concerns related to academic advising or academic recovery
  • Demonstrated experience working with a team
  • Working knowledge of higher education legal practices, particularly related to FERPA -Strong written and oral communication skills

Preferred Qualifications

  • Experience delivering online/distance course instruction
  • Experience using online platforms to manage large-scale communication efforts and engage students in meaningful exchange of information, advising, and feedback.
  • Experience working with faculty, staff, and students in a fast-paced, professional environment
  • Experience collaborating with faculty, staff, and students from a variety of academic disciplines and administrative units
  • Familiarity with non-academic factors that may impact student academic recovery, including personal wellness and mental health. Preferably, possess experience in collaborating with student affairs and non-academic units to support the needs of students in these areas.
  • Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team
  • Supervisory experience of undergraduate or graduate student staff
  • Ability to utilize university policies and procedures to support and promote student success