Job Positions

Academic & Student Success Advisor/ 15233

Categories: Mid Atlantic Region 2


3 positions, multiple departments


Johns Hopkins University

Date Posted:

Apr 15 2019 10:00PM

Close Date:

when filled (review begins 4/22)

Position Description

In support of a new initiative of Johns Hopkins University, Academic Advising will become a new institutional frontier in fully supporting highly talented and motivated first-generation, low-income students. Academic Advisors assist students with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. Our new academic advisors will also provide intensive success coaching using an appreciative, strengths-based advising model in order to increase retention, completion, engagement, satisfaction, and social mobility among first-gen and low-income (FLI) students. Our new Academic Advisors serving FLI students will report initially to the Executive Director of Student Success in Homewood Student Affairs and the Assistant Deans of Academic Advising in the Krieger School of Arts and Sciences and the Whiting School of Engineering. In this current first phase of the initiative, we intend to hire three academic advisors simultaneously. Two advisors will be embedded in KSAS Academic Advising and the third will be embedded in WSE Academic Advising.

  • Working Title: Academic and Student Success Advisor
  • Role/Level/Range: ACRP/04/MD
  • Starting Salary Range: Commensurate with Experience
  • Employee group: Full Time
  • Schedule: M-F, 8:30 AM - 5:00 PM
  • Exempt Status: Exempt
  • Location: 01-MD:Homewood Campus


Academic Advising (40%):

  • Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.
  • Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans.
  • Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other support offices.
  • With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.
  • Troubleshoot problems with registration and refer students to support services to facilitate success.
  • Advise undergraduates on academic opportunities and requirements, policies and procedures.
  • Provide early interventions identifying and communicating with “at-risk” students identified by faculty in each academic term.
  • Meet with academic probation students and reinstated suspension students to conduct a self-assessment and academic success plan.
  • Monitor students’ academic progress to advise them of their academic standing.
  • Communicate to students the process and deadlines for graduation processing.
  • Create and maintain accurate academic records through the use of degree audit software and SIS, document student meetings and notes in the student information database.

Success Coaching (40%):

  • Support the success of first-generation, low-income students, and/or academically underprepared students by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, career-related issues including major choice, internships, full-time employment, graduate school opportunities, and other post-baccalaureate positions.
  • Proactively monitor student progress and performance, analyze problem areas, forecast solutions and conduct intervention strategies.
  • Possesses current-state knowledge of assigned students’ experiences through high-contact methods that mirror year in school and/or current students’ needs.
  • Track advisees’ progress via the university’s comprehensive intervention system, HopReach, including tracking advisee use of academic support services.
  • Make timely referrals for personal or academic issues as appropriate, and engage on-going contact with faculty as needed.
  • Operate for advisees as a steadfast “hub” for all relevant “spokes” (other student services) by working in a prompt and coordinated fashion with other staff (e.g. health/wellness, residential life, financial aid and career advisors, pre-professional advising, etc.) to support students facing personal or academic challenges.
  • Serve as constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees.
  • Be available for parent/family inquiries as appropriate. Assist advisees with establishing, reviewing and revising academic and co-curricular goals.

Programming & Collaboration (20%)

  • Collaborate with faculty, staff and students to develop programs, services or opportunities to support the success of FLI students.
  • Work closely with key campus partners (Career Center, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.
  • Participate on University and Homewood Student Affairs committees.
  • Work with the Career Center, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.
  • Collaborate with students, faculty and/or staff to develop and facilitate out-of-classroom educational experiences that increase the capacity for critical thought about and understanding of issues of first- generation students and low-income students.

Application Process

Institution Information

Additional Information

Contact Information

The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


Required Qualifications

  • Master’s degree in student affairs, higher education, counseling or related fields including social science is required.
  • Three years of advising experience required.
  • Demonstrated success working with underrepresented racial minorities (African-American, Hispanic, Pacific Islander, Native-American), first- generation students, and students from low-income families required.

Preferred Qualifications

  • Passion for working with highly talented, socially and culturally diverse student populations, including first-generation and low-income students.
  • Knowledge of student development theory and intersectional identities.
  • Ability to use appropriate judgment when dealing with sensitive issues.
  • Extensive knowledge and experiences managing holistic advising, assessment, academic and student affairs collaborations, diversity, identity, and inclusion.
  • Exceptional interpersonal, oral, public speaking, writing, and listening skills.
  • Excellent ability to work collaboratively with students, faculty members and staff at all levels.
  • Demonstrated capacity to work effectively with persons from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.
  • Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
  • Proven track record of establishing strategic relationships to strengthen program and service delivery.
  • Experience in communications and utilizing social media an asset.