Job Positions

Academic Success Specialist

Categories: Rocky Mountain Region 10


Fulton Teacher's College


Arizona State University

Date Posted:


Close Date:


Position Description

ASU's Mary Lou Fulton Teachers College is seeking a qualified individual to provide academic advising and related student services for online graduate students in Master's degree programs. Under general supervision, the Academic Success Specialist will serve as a key contributor to increasing student retention and graduation and supports online students in making timely progress toward a degree through a range of online academic counseling and support strategies. This position is primarily located at West campus, however, travel to the other ASU campuses is required.


  • Provides one-on-one as well as group academic advising, recruitment/retention, and academic success support functions to students to ensure ongoing successful progress to completion of degree program
  • Provides guidance to students on course selection, registration and satisfactory academic progress using iPOS, PeopleSoft and Dashboard
  • Assists with academic program development and implementation
  • Monitors student academic progress through a variety of reporting tools; works closely and collaboratively with students, faculty and staff to ensure academic success
  • Acts as college/department liaison to current and prospective students, faculty, staff and external groups on issues related to academic success
  • Working under limited or minimal supervision, handles problems, provides guidance and advice to students
  • Responds to student questions and concerns in a timely manner; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion
  • Acts as primary liaison to connect with academic and personal resources such as tutoring, financial aid, counseling and career services; provides followup to ensure satisfaction with and effectiveness of services
  • Works collaboratively and collegially with academic units and services through the university to facilitate comprehensive student support
  • Maintains student files and records on computer based databases
  • Utilizes a variety of university data and programmatic direction to promote student academic success
  • Collaborates with Teachers College internal and external partners to promote education programs
  • Interprets and explains college and university policies and procedures related to admission, advising, student success and degree completion
  • Prepares and presents at orientation for current students•Performs other duties as assigned

Application Information

Institution Information

Arizona State University's Mary Lou Fulton Teachers College creates knowledge, mobilizes people and takes action to improve education. Nationally recognized as a leading innovator in teacher education and scholarly research, Mary Lou Fulton Teachers College prepares over 1,500 educators annually through bachelor's, master's and doctoral degree programs.Working with a mindset of creative intrapreneurship to bring positive change within organizations, Mary Lou Fulton Teachers College brings people and ideas together to improve student outcomes. We seek to develop a renewable resourcefulness in individual educators, in schools, in school districts and in communities.In line with the charter and design principles of Arizona State University, Mary Lou Fulton Teachers College asserts the following four core values:•Pursue excellence at scale to achieve impact•Exercise leadership through innovation•Champion diversity of people and ideas•Share responsibility for the strength of communities ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

Additional Information

$34,560 - $45,000 per year

Contact Information



Required Qualifications

  • Bachelor’s degree AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

  • Evidence of a Master's degree in counseling, higher education or closely related field from a regionally-accredited college or university
  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies
  • Experience working with online students
  • Experience working with graduate students
  • Demonstrated knowledge of academic programs, colleges and departments in a university setting
  • Experience in providing thorough and complete attention to detail, following multi-stepped processes and maintaining accurate records
  • Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
  • Experience in the use of internet-based research tools and Microsoft office Suite computer applications, especially Excel
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties
  • Experience in working effectively in an environment subject to quickly changing priorities
  • Evidence of effective verbal and written communication skills
  • Experience in interpreting student needs and determining when referral to other university resources is appropriate