Job Positions


Categories: Pacific Region 9


University Advising


Cal Poly, San Luis Obispo  

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Position Description
The purpose of the Mustang Success Center (MSC) is to integrate, facilitate, coordinate, synthesize, enable and foster outcomes driven efforts that support student success (e.g., retention, persistence, and graduation). Working collaboratively with the Director of the MSC as well as the college advising staff, develops and implements programs to support the academic success of our students regardless of college/department affiliation.Under general supervision the Academic Advisor performs a variety of complex assignments which require coordination and planning with other areas of the University (e.g., Residential Life, Student Life and Leadership, Career Services, Student Academic Services, College Advising Centers, etc.). The incumbent must maintain effective working relationships with a wide range of students, faculty, staff and the general public (e.g. parents) by employing various interviewing and counseling techniques.Incumbent must make decisions, within established parameters, that impact student groups (e.g. Cal Poly Scholars, Athletes, students in academic difficulty, etc.) as well as individual students and recommend changes to existing policies/practices as appropriate.

The following examples illustrate typical work activities and are not meant to be all inclusive or restrictive:
Daily 90%
Provide comprehensive advising and academic support services to all students seeking services from the Mustang Success Center (including Cal Poly Scholars and student athletes). Services include such activities as one-on-one academic advising, mentoring, career planning and personal support and group sessions. Mustang Success Center Programming
Coordinate and lead essential workshops targeted at first and second year students, as well as first year transfer students. Strive for continuous improvement by developing a feedback loop, as well as monitoring the impact on student success through reports and ongoing assessment. Recommend and then lead and/or coordinate the implementation and management of new programs that promote or assist with student success. For example, Cal Poly Scholars, Sophomore Success Program, an “early alert” system, etc. Coordinate and lead training sessions/workshops for university employees who have an advising role (e.g. faculty, peer advisors, etc).
Campus Community
Communicate regularly with the following to ensure students are receiving the best advising services possible: College advisors, Housing (CSD’s and RA’s), Student Academic Services, the Record’s office, and other campus departments that may affect student success. Communicate with faculty to coordinate an “early alert” system for students who may be experiencing academic difficulty. Be familiar with campus resources, so that appropriate referrals can be made to students.
As Needed10%
•Perform other job-related duties and special projects as assigned.
•Attend training and maintain skill currency as appropriate to safely and effectively complete assignments.

Application Information
www.calpolyjobs.orgrequisition# 103942​

Institution Information​

Contact Information
Shannon Stephens
Director, Mustang Success Center



Required Qualifications 
•Working knowledge of the principles, practices and trends of the Student Services field.
•Ability to accurately assess the current and future academic needs of students in the areas of academic support, leadership, career development, service, interpersonal skills and diversity awareness.
•Ability to advise students individually and in groups on complex student related matters, including NCAA continuing eligibility requirements; ability to be sensitive to individuals and groups; keen insight and understanding of cause and effect relationships that exist on campus.
•General knowledge of methods and problems of organizational and program management, research and interview techniques, and the principles of individual and group behavior.
•Demonstrated ability to make decisions and carry through on actions having implications with regard to other departments, colleges, and the university.
•Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
•Ability to reason logically; ability to collect, compile, analyze and evaluate data and ability to make verbal or written presentations based on this data; ability to evaluate and interpret complex problems, draw valid conclusions and project consequences of alternative courses of action.
•Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
•Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
•Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
•Excellent interpersonal and communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
•Thorough knowledge of English grammar, spelling and punctuation.
•Ability to interpret and apply program rules and regulations.
•Ability to interpret, communicate and apply policies and procedures.
•Demonstrated ability to maintain a high degree of confidentiality.
•Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
•Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
•Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

Preferred Qualifications
•Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
•Familiar with NCAA Division I policies as they relate to academic progress/standing.