The Assistant Director is responsible for managing the daily advising functions in the Center for Academic Support and Advisement. The advising team is responsible for advising freshmen and undecided students with a focus on student success. Responsibilities include, but are not limited to, staff supervision, serving as a contact for internal and external stakeholders in the Director’s absence, assist in program development and coordination, and help coordinate departmental assessment initiatives.
- Oversee daily operations of the advising unit including student reception, walk-in schedule coverage, caseload assignments, and maintaining an uniform advising timeline; coordinate and provide on-going professional development, training, and support to all departmental staff; assign job duties and supervise the advising staff in the completion of job responsibilities; assist with developing and monitoring advising interventions and programs to address factors that influence retention, progression, and degree completion; lead advising outreach campaigns in the department using the EAB Navigate tool and compile results to share with the Director; address complaints about the advising process and/or specific advisors; and complete annual performance evaluations for first year advisors.
Advising and Advisor Support
- Provide academic advising to a caseload of students; organize pre-registration for incoming students; assist advising staff and students in resolving complex problems; collaborate with other administrative and academic departments as needed to improve advising process and services; and function as an expert on advising-related inquiries.
The ideal candidate will possess the following:
- Possess excellent professional oral, written, and interpersonal communication skills.
- Must possess strong problem-solving and critical thinking skills.
- Ability to explain complex university policies and procedures to diverse population.
- Possess strong organizational and time management skills.
- Ability to multi-task and display a high degree of accuracy.
- Establish and maintain working relations with diverse constituencies.
- Knowledge of student development and academic advising theories.
Cover letter and uploaded resume are required. Apply online at https://www.utc.edu/human-resources/employment/staff-jobs.php
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
A Master’s degree is required; minimum of three (3) years of professional academic advising experience in higher education; and must have strong technical skills including being computer literate and knowledge of relevant software programs, such as Microsoft Office, Banner, Degree Works, EAB Navigate, or other related student service systems.
A Master’s degree in the field of advising, counseling, higher education administration, or a related field; prior supervisory and training experience; and the ability to generate reports, compile information, and analyze results.