Job Positions

Director ARC #10216

Categories: Pacific Region 9


Liberal & Creative Arts



Date Posted:

Apr 24 2019 10:00PM

Close Date:


Position Description

Under the direction of the Associate Dean of Student and Curricular Services of the College of Liberal and Creative Arts (LCA), the Director of the Advising Resource Center (ARC) of LCA is responsible for supervising the day-to-day operations of the ARC and related staff, and for supporting College student success initiatives, including providing leadership for specific projects. The Director works with ARC staff and the Associate Dean of LCA to further the mission and vison of the ARC on behalf of LCA students in alignment with both the mission of San Francisco State University and the mission of LCA.


  • In consultation with the Associate Dean of LCA, coordinate all operational aspects of the ARC, including budget, staff development and evaluation, supervision, and event/project management.
  • Assign advisers to provide academic advising services throughout the year and to new students at summer and winter orientations.
  • Deliver a student-centered advising model that is consistent with the philosophy and policies of the ARC and San Francisco State University.
  • Facilitate ARC staff meetings to discuss ARC goals, procedures, and priorities.
  • Coordinate ARC services as they support LCA programs regarding advising students in those programs. Motivate, inform, and retain existing staff by offering on-going professional development opportunities both in-house and through participation in professional organizations.
  • Work with ARC staff to collaboratively identify professional goals and areas of improvement; provide on-going supervision and support to assist in the attainment of mutually agreed upon goals and contribute to student success within LCA.
  • Provide managerial support for the supervision of student assistants working in the ARC. Foster and promote the Principles of Conduct for a Multi-Cultural University and User Friendly Principles.
  • Demonstrate exemplary advising practices when advising students directly and when describing those practices.
  • Lead and/or support others offering advising workshops.
  • Conduct or arrange for professional develop opportunities for ARC staff. Coordinate advising information, analysis, and initiatives with the Undergraduate Advising Center (UAC).
  • Optimize the delivery of the advising services in the ARC, maintain excellent relationships with university constituencies, including administrative support services, other colleges, schools, departments, and individual faculty. Collect data about ARC advising and advisor services; analyze this data; and utilize to make decisions about services and advisor performances. Design and implement an ongoing assessment plan of the ARC’s services and programs in order to provide continual improvement towards meeting ARC’s goals.

Application Process

Pre-Employment Requirements This position requires the successful completion of a background check.


Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Application Deadline Open Until Filled.

Institution Information

San Francisco State University, apply at the following link:

Additional Information

All applications must be submitted via the SFSU website.

Contact Information

Susan B. Shimanoff, Ph.D. Associate Dean, Student and Curricular Services, College of Liberal & Creative Arts


Required Qualifications

  • Master's Degree
  • Minimum of three years providing academic advising and/or other student services.
  • Experience or interest in playing a supervisory role
  • Development and delivery of advising services that meets the needs of a highly diverse, urban student population.
  • Previous work with faculty, staff, and administrators to develop and deliver effective advising programs and services.
  • Ability to work collaboratively and effectively within a complex campus advising system.
  • Demonstrated strong oral and written communication skills.

Core Competencies embody the following competencies:

  1. Bias toward collaboration and teamwork
  2. Effective communication skills.
  3. Customer/Client Focus with an emphasis in problem solving and resolution.
  4. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  5. Diversity and inclusion.

Preferred Qualifications

  • Passionate commitment and knowledge in assisting students with majors in the liberal and creative arts achieve their educational and career goals.
  • Terminal Degree
  • Five or more years providing academic advising and/or student support services.
  • Ability to be a creative leader and manager who draws on the knowledge and strengths of the team to develop and advance the vision, mission and goals of the Center.
  • Practical and theoretical knowledge of how students' academic skills development is affected by their cognitive and behavioral strengths and challenges.
  • Experience in conflict resolution at the informal and formal levels.
  • Management of budget.
  • Ability to interpret complex academic policies and apply them to individual student cases in an equitable and compassionate manner.