Job Positions

Director of Academic Support & Learning Services

Categories: Pacific Region 9



Office of Student Success


California State Polytechnic University, Pomona

Date Posted:


Close Date:

Open until filled

Position Description
The Director of Academic Support & Learning Services provides oversight to the programs within the portfolio including Early Start Program, STEM Success, First Year Experience (FYE), and the Learning Resource Center; provides leadership to implement the CSU Early Start Program (developmental education) program at Cal Poly Pomona and explore best practices to enhance program outcomes; and works closely with the Math and English departments to offer adequate number of developmental courses and implement innovative pedagogical and service delivery methods.

The incumbent collaborates with the Office of Admissions, Office of Outreach and the Early Assessment Program, Orientation Services, Registrar's Office, Student Support & Equity Programs, Office of Financial Aid & Scholarships, and other departments to ensure students' access to remediation courses and support services; maintains up-to-date knowledge of CSU policies that affect developmental education offerings and students who participant in developmental education; and submits reports to the CSU Chancellor's Office and other entities. The incumbent provides vision, strategic direction, and accountability for re-envisioning and developing the University's First Year Experience (FYE) programs and services that support undergraduates' academic transition and success in collaboration with other units; collaborates with the FYE Committee, associate deans, and deans to review and update of student learning outcomes for FYE courses; assists with budget management, marketing efforts, retention, advising, data collection and research; and works collaboratively with Academic Research & Resources (AR&R) to prepare FYE program data, reports, and narratives. The incumbent oversees the services and program offered through the Learning Resource Center (i.e., RAMP, Writing Center, and Tutoring) by developing partnerships with academic departments, instructional faculty, advising, and educational programs in order to support the enhancement of teaching and learning; supports the Director in the Learning Resource Center in developing partnerships with academic departments, instructional faculty, advising, and educational programs; explores best practices, present relevant new strategies to enhance student success (i.e., supplemental instruction, learning assistants, online tutoring, distance tutoring, etc.); and oversees the planning, implementation, and assessment of learning support services. The incumbent provides administrative oversight to the STEM SUCCESS Program, which is a program for first year students designed to provide them with the resources and skills that they need to be successful as a STEM major at Cal Poly Pomona; provides leadership and support to the faculty coordinator and provides support to First Year Experience classes in which students learn about the expectations of the university and their college and about their strengths and learning styles. The incumbent serves as a supervisor and HEERA manager to assigned staff within the office and within assigned programs; hires, trains, supervises, and evaluates assigned staff, and encourages their professional development and ongoing training; manages the efforts of assigned staff by approving budget allocations; attends advisory committee meetings; and encourages and supports the implementation of new initiatives and assessment of existing activities. The incumbent serves on committees related to student petition requests, including but not limited to the Graduation Writing Test Appeal, Retroactive Withdrawal, Academic Renewal, and Grade Appeal committees; supervises the implementation and managements of academic policies and practices related to such petitions; consults with the Academic Senate on changes to academic policies and practices related to such petitions; ensures that policies, practices, and changes are implemented accurately and consistently and communicated to the campus community in an appropriate and timely manner; serves as a resource to the campus community and provide information and training for students, faculty, staff, and administrators on policies and practices related to Early Start and remediation policies; as assigned, represents the Associate Vice President for Student Success on University Committees and at CSU, State of California, and national forums; and performs other duties as assigned.

Application Process
First Review of Applications: April 24, 2017
REQUIRED (All candidates must submit the following)
An on-line application
A letter of interest which explains in detail and, where possible, provides examples of how the candidate meets the qualifications specified in this announcement
A current résumé or curriculum vitae
Three references who can provide assessments of the applicant's professional experience, accomplishments and prospect for success in this position.

Institution Information
The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and development and implementation of academic intervention programs to help students make timely progress toward degree completion, and implementation of the University's Early Alert system. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. Student Success is responsible for the implementation and coordination of College-Based Success Teams and the development of policies and procedures related to student success. The office handles student petitions related to academic issues, including general academic petitions, late withdrawals, retroactive withdrawals, grade appeals, academic renewal and early commencement. Student Success provides oversight for University Advising, the Bronco Advising Center, the California Promise 4-year and 2-year Graduation Pledge Program, E-Advising tools, Academic First Year Experience (FYE), PolyTransfer Program, Early Start Program, the Learning Resource Center, the University Writing Center, Bronco Tutoring; Reading, Advising, and Mentoring Program (RAMP); and Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS). The Office of Student Success collaborates with the eight Academic Colleges, Student Affairs, Information Technology, Academic Programs, and other key partners to achieve student success strategic goals which include the improvement of four-year and two-year graduation rates and the elimination of equity gaps. The Office of Student Success partners across divisions and works closely with Academic Research and Resources (AR&R) and Institutional Research to produce reports for the Chancellor's Office.

Additional Information
BACKGROUND CHECK: A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
ADDITIONAL INFORMATION: Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:
CONDITION OF EMPLOYMENT: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Contact Information
Dr. Terri Gomez


Required Qualifications
Master's degree in a related field AND a minimum of (5) five years in one of the following areas: student advising, university course registration, enrollment management, or university remediation reduction efforts. The candidate must have five (5) years' experience in the delivery of services/programs to students and external constituents related to assigned programs; must have excellent written and oral communication skills; and outstanding interpersonal and social skills in interacting with diverse population. The candidate must have knowledge of higher education and enrollment management issues, policies and practices; the ability to work independently; use good judgment, initiative and resourcefulness in planning and implementing work strategies and programs; lead and motivate staff and effectively present and articulate complex requirements and policies concerning academic and enrollment services. The candidate must be proficient in PC environment, the Internet, word processing and simple databases; must have the ability to manage change and the ability to use technology in the development of print, web and media publications. Must have the ability to secure and maintain a valid California Driver's license.

Preferred Qualifications
A Doctorate degree is preferred.