Job Positions

EOP Counselor - Student Services Professional III

Categories: Pacific Region 9


Student Services


California State University, East Bay  

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Position Description
EOP Counselor - Student Services Professional III#4717
ABOUT CSU EAST BAY:California State University, East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, California State University, East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 13,800 students, California State University, East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
DEPARTMENT STATEMENT:The Educational Opportunity Program (EOP) is designed to improve access and retention of historically low-income, first generation, and educationally disadvantaged students. EOP identifies and admits students who have the potential to succeed at California State University campuses, but who have not achieved their educational goals because of economic and/or educational background. EOP provides students with the resources, tools and skills to ensure academic and personal success through a variety of academic support services.
ABOUT THE POSITION:The EOP Counselor manages a caseload of EOP students and assists in the admission, transition, and retention of EOP students through counseling and advisement, workshops, classes, referrals, and other forms of interventions. The EOP Counselor has full professional responsibility for assisting students to resolve any problem(s) that affects their ability to be successful in their educational and career pursuits and make appropriate referrals to campus services and other resources. This position will also coordinate and lead in the implementation of programs and services for a major component of EOP.

RESPONSIBILITIES:Student Developmental Counseling/Advising:
* Independently provide comprehensive advisement, individually and in groups, which include academic, personal, financial, or career-related counseling to a caseload of current EOP students.
* Perform in-depth analysis of student skills, abilities, previous academic performance and factors contributing to the student's academic progress to assist students in program planning, course advising, major and career exploration. Students may have problems choosing, pursuing and adjusting themselves to suitable educational and vocational goals.
* Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts, referrals, and test scores.
*Assist students to identify their problems, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals, and implement corrective measures to alleviate skill deficiencies.
* Use professional judgment to develop solutions to individual student problems, of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources. Adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances.
* Implement innovative ways of encouraging and supporting the personal developmental needs of a diverse student population.
* Utilize proper techniques to interact with persons with hostile reactions and bring such situations under control.
* Plan, develop, and conduct retention-related workshops, sessions, and/or courses, as required.
* Maintain regular contact with students on caseload and monitor each student's academic progress.
Component Supervision Responsibilities:
* Plan, coordinate, and lead in the implementation of programs and services for designated component (Freshmen Transitions, Transfer Transitions, Academic Advising, Special Projects, etc.)
* Maintain a planning schedule for the component.
* Write component reports which include evaluation and recommendations.
* Coordinate the development and updating of all needed publications.
SAS Program Responsibilities:
* Oversee a major component(s) in the Summer Bridge Program, EOP Orientation Sessions, EOP Graduation Celebration, etc.
* Assist with interviewing, hiring, training, and evaluating Summer Bridge instructors, tutors, workshop facilitators, and student assistants, as needed.
* Teach a section of USLS (University Success Lecture Series) for the Summer Bridge Program, as required.
* Develop and present workshops on various academic issues to meet the needs of EOP students and SB participants.
* Participate in regular departmental, component, and Summer Bridge meetings.
* Coordinate in the development of the departmental newsletter, as required.
EOP Admissions Responsibilities:
* Evaluate EOP applicant's transcripts, test scores, and EOP supplemental forms for academic eligibility, enrollment, and program participation.
* Conduct interviews for admission consideration, as appropriate.
* Provide admissions counseling to returning EOP students whom are reapplying or seeking reinstatement to the university.
Other Duties as Assigned.

Application Information
In addition to the standard CSUEB application, please submit a cover letter, a list of three (3) or more professional references, and resume. Resumes alone will not be accepted in lieu of a completed online application. To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application. This position will remain open until filled and may close without further notice.C
ONDITION(S) OF EMPLOYMENT ALL:California State University, East Bay conducts pre-employment screening that may include, but is not limited to: criminal background check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history. Candidates must submit to a background check before being offered a position with CSUEB. Unsatisfactory results of the background check may affect the application status of applicants or continued employment of current CSUEB employees who apply for the position.
OTHER INFORMATION:In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the California State University East Bay Annual Campus Security Report is available at:
EEO STATEMENT:As an Equal Opportunity Employer, CSUEB does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
SPONSORSHIP:CSUEB is not a sponsoring agency for Staff or Management positions.
MANDATED REPORTER: All California State University, East Bay employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Institution Information
See Job Description

Contact Information
Human Resources, Apply Online:



Required Qualifications 
* Knowledge of GE, major, and graduation requirements.
* Knowledge of university policy and procedures regarding all academic concerns.
* Ability to interpret and use appropriate SAMS/PeopleSoft admission, registration, advising, financial aid screens; DegreeWorks; and Hershey's Singularity.
* Ability to assess student's skill level based on information provided.
* Knowledge of the calculation of grade point deficiencies (GPD), grade point average (GPA), and the impact of academic renewal on the GPA and GPD.
* Knowledge of policies and procedures governing academic probation, disqualification, academic renewal, and reinstatement.
* Proficient in MS Access and other database software.
* Knowledge of departmental, divisional and university protocol.
* Knowledge of interviewing and counseling skills and the ability to apply these to the counseling session.
* General knowledge of financial aid process and policies.
* Knowledge of group facilitation processes and advanced human relations skills.
* Knowledge of values and worldview of various cultures represented in the EOP program.
* Ability to interact and work cooperatively with a diverse student population and staff.
* Thorough knowledge of the principles of individual and group behavior.
* General knowledge of individual counseling techniques.
* Working knowledge of student services programs outside of EOP.
* Knowledge of the principles of supervision and performance management and evaluation.
* Ability to analyze complex situations accurately and adopt effective courses of action.
* Ability to carry out a variety of professionally complex assignments without detailed instructions.
* Proficiency in utilizing the computer and word processing software.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications
PREFERRED SKILLS AND KNOWLEDGE:A Master's degree in Counseling, Clinical Psychology, Social Work, or a related field.