Job Positions

EOP Retention Team Coordinator - Student Services Professional IV

Categories: Pacific Region 9


California State University, East Bay


California State University, East Bay  

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Position Description
EOP Retention Team Coordinator - Student Services Professional IV#4720ABOUT
CSU EAST BAY: California State University, East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, California State University, East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 13,800 students, California State University, East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
DEPARTMENT STATEMENT: The Educational Opportunity Program (EOP) is designed to improve access and retention of historically low-income, first generation, and educationally disadvantaged students. EOP identifies and admits students who have the potential to succeed at California State University campuses, but who have not achieved their educational goals because of economic and/or educational background. EOP provides students with the resources, tools and skills to ensure academic and personal success through a variety of academic support services.ABOUT THE POSITION:The EOP Retention Team Coordinator is responsible for leading and supervising all EOP Counselors. The incumbent will organize and coordinate professional development and on-going training for EOP Counselors and oversee caseload management of EOP students. The incumbent will work in partnership with the EOP Office Manager to ensure that the front desk staff have all current communications and policies with clients and will manage the implementation of retention events and services for EOP students (transition ceremonies, workshops, lending library). This position is responsible for improving and delivering services to students through administration, technology and communication and serving the university and EOP through special projects or committees.

* Lead the EOP Counselors (Retention Team) on a daily basis ensuring timely and accurate completion of assigned work and projects.
* Provide on-going professional development, mentoring and training to the retention team to ensure they maintain current knowledge of academic advising, campus policies and best practices within the field.
* Review staff performance on an ongoing basis and complete written evaluation as required.
* Implement corrective action plans in consultation with the Executive Director of Student Equity & Success.
* Handle personnel issues in a sensitive, timely and professional manner.
* Plan, coordinate, and assign the implementation of programs and services for designated component
* Maintain a planning schedule for the retention team.
* Write retention reports which include evaluation and recommendations.
* Coordinate the development and updating of all needed publications.Student Developmental Counseling/Advising.
* Independently provide comprehensive advisement, individually and in groups, which include academic, personal, financial, or career-related counseling to a caseload of current EOP students.
* Perform in-depth analysis of student skills, abilities, previous academic performance and factors contributing to the student's academic progress to assist students in program planning, course advising, major and career exploration.
* Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts, referrals, and test scores.
* Assist students to identify their problems, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals, and implement corrective measures to alleviate skill deficiencies.
* Use professional judgment to develop solutions to individual student problems, of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources. Adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances.
* Implement innovative ways of encouraging and supporting the personal developmental needs of a diverse student population.
* Utilize proper techniques to interact with persons with hostile reactions and bring such situations under control.
* Maintain regular contact with students on caseload and monitor each student's academic progress.
Improving and Delivering Service to Clients through Communication, Administration and Technology:
* Improve services to clients through technological enhancements by researching feasibility, making recommendations, securing resources, coordinating or leading the enhancements and training staff and clients on how to effectively utilize the service.
* Assess student learning and EOP services by tracking client data and producing relevant, detailed reports to the Executive Director.
* Utilize technology tools provided and work closely with the EOP Data Consultant to deliver and track all EOP services and student information.
* Administer the quarterly EOP Midterm Progress reports. 

Application Information
HOW TO APPLY: In addition to the standard CSUEB application, please submit a cover letter, a list of three (3) or more professional references, and resume. Resumes alone will not be accepted in lieu of a completed online application.To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application. This position will remain open until filled and may close without further notice.

Institution Information
CONDITION(S) OF EMPLOYMENT:This position is a "designated position" in the CSU's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.This is a position with supervisory/lead responsibilities, subject to completion of the University on-line Sexual Harassment training as a condition of employment.
CONDITION(S) OF EMPLOYMENT ALL: California State University, East Bay conducts pre-employment screening that may include, but is not limited to: criminal background check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history. Candidates must submit to a background check before being offered a position with CSUEB. Unsatisfactory results of the background check may affect the application status of applicants or continued employment of current CSUEB employees who apply for the position.OTHER INFORMATION:In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the California State University East Bay Annual Campus Security Report is available at:
EEO STATEMENT: As an Equal Opportunity Employer, CSUEB does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
SPONSORSHIP: CSUEB is not a sponsoring agency for Staff or Management positions.
MANDATED REPORTER: All California State University, East Bay employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Additional Information
SALARY: Salary Range: $4,656.00/mo. to $6,642.00/mo.
PLEASE NOTE: The anticipated starting salary will be from $4,656.00/mo. to $5,649.00/mo.

Contact Information
See Application Process



Required Qualifications 
* General knowledge of the basic principles and practices of effective personnel management.
* General knowledge of the techniques used for hiring, evaluating performance and motivating employees.
* Knowledge of current issues affecting higher education, student services, academic advising, underrepresented and underserved populations.
* Knowledge of individual and group dynamics to be used when counseling clients.
* Knowledge of complex and evolving university policies and procedures regarding academic probation, academic disqualification, academic renewal and reinstatement.
* Knowledge of student population served: 1st generation, low income and underserved and underrepresented populations.
* Skills in computers including a working knowledge of computer applications including all Microsoft Office products and online systems including PeopleSoft.
* Excellent communication skills including listening, writing and speaking which includes public speaking.
* Excellent organizational skills used to execute multiple projects and assignments simultaneously with an emphasis on accuracy and detail orientation.
* Excellent customer/client service skills with an emphasis on problem solving to deliver services in a timely and professional manner.
* Ability to develop, implement and manage retention related programs/services.
* Ability to interact and work cooperatively with a diverse student population and staff.
* Ability to generate and maintain collaborative working relationships with campus and community stakeholders.
* Ability to operate independently while applying sound professional judgment, maintaining professional standards and insuring client confidentiality.
* Ability to analyze complex situations accurately and adopt effective courses of action.
Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Preferred Qualifications
* Master's degree in college student personnel administration, counseling, education or related area.
* Minimum 5 years of experience working in college student services.
* At least two years of experience supervising full time professionals in student services.