Job Positions

Early Alert & Intervention Coordinator

Categories: Mid South Region 3


Students First Office


UNC Greensboro

Date Posted:

Mar 25 2019 10:00PM

Close Date:

Open Until Filled

Position Description

The Students First Office (SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, appeals, and graduation planning. Additionally, the office is the centralized center for the advisement of exploratory (undecided) majors and the coordination of all programs for students in academic recovery. Within SFO, the Academic Recovery Team coordinates curricular programs and support services for all undergraduate students at varying levels of academic recovery. Support services include, but are not limited to, academic appeals, course withdrawal requests, Academic Recovery Seminar (ARS) courses for students on probation and returning from academic suspension/dismissal, and Starfish (UNCG’s early alert platform). The Academic Recovery Team employs a strong team-oriented approach that prioritizes collaboration within and across teams in the department. Reporting to the Associate Director of Academic Recovery, the Early Alert and Intervention Coordinator will be dually responsible for the administration and oversight of UNCG’s early alert technology, as well as the delivery of academic recovery and support services to students.


Specific duties related to early alert include:

  • Oversee implementation and use of Starfish by Hobsons student success technology, including technical implementation, campus support and troubleshooting, marketing, user training and education.
  • Maintain communication with Starfish vendor and serve as liaison between vendor (Hobsons) and institution-- especially Information Technology Services (ITS)--in matters related to technical implementation, support, upgrades and advances, and product renewal
  • Collaborate with university technology services to ensure ongoing function and expansion of early alert technology and to ensure effective integration with the university’s Student Information System (SIS) and other student success software systems and student interventions.
  • Establish cross-departmental collaborations with campus partners to implement efficient student tracking and scheduling solutions to meet the needs of diverse student populations
  • Coordinate departmental and cross-institutional outreach initiatives to support at-risk undergraduate students and promote retention and progression to graduation

Specific duties related to case management of academic recovery students include:

  • Manage an assigned caseload of academic recovery students from ARK, ARS 100, ARS 120, and/or ARS 140 each fall and spring term, which includes periodic 1on1 meetings for academic coaching and monitoring of academic progress
  • Serve as central point of academic support to at-risk students identified via Starfish Early Alert who seek support for academic improvement, and be a liaison to campus partners and referral sources.
  • Refer students to appropriate campus and academic resources for additional support
  • Respond to queries about students from faculty, staff, and parents as appropriate (within the parameters of FERPA)
  • Assist in the ongoing curriculum development of SFO’s academic recovery seminars (ARS 100, 120, and 140) and other initiatives designed to support students’ academic recovery
  • Other relevant duties as assigned; some evening and weekend work may be required

Application Process Applicants are required to upload the following documents with their electronic application: Resume Cover Letter List of References Applicants are required to upload a list of references of at least three (3) professional references that includes: Name Company Name Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number

Institution Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter and Instagram.

Additional Information

For best consideration, applicants should submit their materials by 3/30/2019

Contact Information


Required Qualifications

  • Master’s degree completed by June 1, 2019 in higher education administration, college student personnel, educational technology, or a related field from an accredited four-year institution
  • Experience working within a higher education setting, including experience with direct administration and implementation of advising/student success technology platforms or services
  • Experience working with diverse populations in academic advising/recovery/support or in developing and implementing services/initiatives to support learning, student transition, success, and retention
  • Exceptional oral, written, communication, and interpersonal skills and ability to build rapport and make connections with students, faculty, administrators, and staff of varying diversity
  • Demonstrated project management experience within an organization, with demonstrated high level of initiative, attention to detail, and organizational skills
  • Ability to collaborate with a broad range of student support professional and leaders to inform a more integrated approach to student retention, persistence, and success efforts
  • Working knowledge of higher education legal practices, particularly related to FERPA
  • Comfort with summarizing, compiling, and interpreting student data and reports

Preferred Qualifications

  • Experience with Starfish by Hobsons
  • Demonstrated ability to apply student development and success theories to the advancement of technological tools, and vice versa
  • Experience with the use of data in advising/student support and experience with data analytics software
  • Demonstrated leadership skills applied to planning, training, mentoring, and communicating with staff, faculty, and students
  • Familiarity with other student technology platforms, including Canvas Learning Management System and Banner Student Information System