Job Positions

Manager Learning Support Services

Categories: Pacific Region 9


Student Success Centre


University of Calgary

Date Posted:


Close Date:


Position Description
The Student Success Centre is currently seeking a Regular Full-time Manager Learning Support Services. Reporting to the Manager, Student Success Centre, the Manager, Learning Support Services provides strategic and operational direction and management of learning support services offered through the Student Success Centre. Utilizing a sound knowledge of learning theory and developmental advising, the incumbent will oversee administrative and student staff in implementing supplemental learning support services tailored to the needs of the student population. Learning support services are a key component of the Student Success Centre.Strong judgment is required for discretionary decision making regarding services provided, daily operations, and to establish University wide policies and internal processes that impact directly on staff and service delivery to students. Experience with staff, team and budget management and the ability to effectively manage financial and human resources is an essential function of this position. Strong skills in staff supervision, evaluation, staff development and performance management are required. The Learning Support Services Manager plays a key role in establishing and reviewing policy, and represents Student and Enrolment Services (SES) in interactions and committees across the University and in the community. 

Summary of Key Responsibilities (job functions include but are not limited to): Provides overall and strategic leadership in the following major functions and services related to, learning support services. In consultation with the Manager Student Success Centre, establishes objectives and performance expectations in alignment with the overall objectives of the Student Success Centre, Student and Enrolment Services, and Institutional planning and monitors progress and performance, and strategically plans for continuous improvement. Liaises with the Manager of the Student Accessibility Services to ensure that the learning support needs of students with disabilities are being appropriately met. Develops plans to build on current services that correspond with best practice research, internal university research, and the evolving needs of the University's student population; makes timely recommendations to the Manager, Student Success Centre on new and innovative programs and services. Actively investigates special fund development initiatives in support of services and programs and manages such relationships accordingly. Oversees and works collaboratively to review, assess, identify and make recommendations for improvement in policies, processes and systems impacting on learning support programs; able to process challenges into solutions and new opportunities. Remains current on factors that would initiate change, such as post-secondary developments, University policies and procedures, and changes/trends in learning support services and program delivery. Ensures that the work of professional and paraprofessional staff is conducted in accordance with University Provincial and Federal privacy and freedom of information laws and regulations. Develops resource plans (staff, space, budget, equipment, etc.) and manages resources to meet the objectives and evolving needs of students and the University. Selects, trains, manages, supports, and evaluates learning support services staff; provides feedback, and development opportunities; coaches the performance of individuals for continuous improvement and is able to stimulate and support creativity and innovation in others. Continues own personal development, learning and training, maintains standing in professional organizations relevant to the position, and participates in these organizations in a way that will reflect positively on the University. Work closely with the Manager, Student Success Centre (SSC) and assigned Communications Advisor to ensure web and print communications facilitate student awareness of programming and student success initiatives. Makes presentations and shares relevant information with students, faculty, staff and others as appropriate.

Institution Information
About the University of CalgaryThe University of Calgary is a leading Canadian university located in the nation's most enterprising city. The university has a clear strategic direction to become one of Canada's top five research universities by 2016, where research and innovative teaching go hand in hand, and where we fully engage the communities we both serve and lead. This strategy is called Eyes High, inspired by the university's Gaelic motto, which translates as 'I will lift up my eyes'. For more information, visit University of Calgary respects, appreciates, and encourages diversity. 

Application Process
For more information, go to We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted. 

Contact Information
Roxanne Ross


Required Qualifications
Qualifications / Requirements: A master's degree in a related field is required, preferably with specialization in education and/or learning theory. 3-5 years of experience in a university setting is preferred. This experience should include supervision of, administrative and paraprofessional staff, supervision of program delivery and program assessment. Leadership experience in learning support services or a related student services role. Experience implementing student learning programs and tutoring programs. Experience working with culturally and linguistically diverse populations of students in a university setting. Experience managing budgets and aligning resources to achieve targets. Experience building successful partnerships with learning support service providers. Must be a dynamic leader who possesses a strong student service orientation and is capable of managing significant responsibility while ensuring high quality service to students. Must have strong organizational and planning skills with the ability to establish priorities, manage multiple demands and meet deadlines. 

Preferred Qualifications
Familiarity with and experience working with the ESL population is an asset.