Job Positions


Categories: Pacific Region 9


Marshall School of Business


University of Southern California

Date Posted:


Close Date

approximately February 15

Position Description
USC’s Marshall School of Business is seeking an Associate Director to join its team. The Office of Undergraduate Advising supports the education and development of undergraduate students in USC’s Marshall School of Business by providing a broad array of academic support and co-curricular programs and services including academic advisement, tutoring, scholarships, and the Marshall Connections Program. The office serves an undergraduate population of approximately 4,000 students. The Associate Director is a supervisory position that provides leadership in planning, organizing, and delivering academic advisement and co-curricular and academic support programs. It reports to the Assistant Dean and Director and supervises an Assistant Director and 3-4 Academic Advisors.

• Provide leadership, guidance, training, and supervision to academic advisors. Assist in developing their skills and abilities.
• Provide academic counseling for undergraduate students. Advise on matters of curriculum, course and degree requirements, transfer credit evaluation, careers, and graduation counseling and clearance.
• Set priorities and timelines and monitor delivery of student services.
• Assess targeted student or group needs and recommend programs or services. Oversee the planning and coordination of student events including co-curricular and academic success programs, orientation, academic information sessions, commencement, new student welcome, and award ceremonies.
• Provide input on the development of program budget. Monitors expenditures for adherence to budget guidelines and analyzes for cost effectiveness.
• Resolve non-routine problems and provide policy or procedural interpretations for matters which are not clearly defined.
• Review student data, academic or personal, for determination of scholarship or program eligibility.
• Identify and recommend scholarship recipients based on eligibility requirements. Monitor local financial aid budget and scholarship awards.
• Advise students on an individual and group basis as part of assigned student program and services. May meet with parents to provide information and facilitate problem resolution.
• Evaluate student problems and refer students to appropriate student support services. Liaise with other offices on behalf of students to facilitate problem resolution.
• Interface with faculty, administrators, and students regarding policies and student academic progress.
• Coordinate registration and mandatory advisement activities; assist with enrollment management.
• Monitor student progress in honors and probation programs, maintain academic unit student records, and assist with petition applications.
• Maintain office currency on policies, procedures, and regulations pertaining to registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
• Promote co-curricular and academic support programs. Design and develop informational materials. Oversee the preparation or updating of websites, bulletins, newsletters, handbooks, guides, fact sheets and brochures. May coordinate production of materials by outside vendors.
• Coordinate the planning and administration of special programs such as faculty advisor programs, peer tutorial or advisor groups, and honors groups.
• Interface with faculty and staff to exchange and update information or to enlist support for program services, e.g., guest speaking engagements and faculty advisor programs.
• Gather data from various sources and prepare reports on program activities.
• Participate in committees at the department, school, college or university level.
• Maintain professional currency through participation in associations, committees, workshops, and other means of networking. Other duties as assigned.

Institution Information
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.

Application Information

Contact Information
Maureen McHale
Assistant Dean


Required Qualifications
Minimum Education: Master’s degree Combined experience/education as substitute for minimum education
Minimum Experience: 3 years
Minimum Field of Expertise: Directly related experience in student services and programming with ability to lead

Preferred Qualifications

Preferred Education: Doctorate or master’s in higher education, student affairs, student development, or counseling
Preferred Experience: 5 plus years of full-time professional academic advisor experience
Preferred Field of Expertise: Knowledge of higher education, student development, academic advisement, counseling, and/or student affairs/services. Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.