Job Positions

SSS Intensive Advisor

Categories: Northwest Region 8


UAF Student Support Services


University of Alaska - Fairbanks

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Position Description

Support Services (SSS) is looking for a Comprehensive Advisor committed to social justice and educational opportunity principles! SSS is a federally-funded TRiO program that serves 280 limited income, first-generation, and disabled college students. The program's mission is to assist this diverse population of students toward the goal of graduating with a bachelor's degree. Starting pay for this position is $23.25.


75% of time: Comprehensive Advising and Advocacy for At-Risk Baccalaureate Students

  • Provide comprehensive advising and counsel for 70 to 90 baccalaureate students who are first-generation, low-income, experience documented disabilities or are otherwise at-risk by following Student Support Services' processes, including the department's advising code of ethics.
  • Interview and document new program participants, evaluate their eligibility for services-including qualification under program criteria and likelihood for academic success and approve or deny acceptance into the program in accordance with program policy.
  • Synthesize student's personal circumstances and individual needs to promote academic success. Assign program services, such as tutoring or laptop loan, to meet academic needs. Work with students on identifying resources to meet social needs, such as child care referral, housing, legal assistance and vocational rehabilitation.
  • Assist advisees with deciding on a major or changing majors, course scheduling, identifying sources for and obtaining financial aid, planning for graduation, employment, social supports and relevant referrals. Use test scores, academic record and judgement when determining course placement and semester load. Explain university policies and regulations, apply degree audits and creation of graduation plans to ensure a timely graduation.
  • Monitor program participants' academic progress, maintain contact and keep written and electronic records of the counseling and advising sessions. Coordinate regular personal interaction and enforce student accountability through written contracts. Identify, contact and establish plan of action for struggling or failing students in consultation with the Assistant Director or Director as needed.
  • Advocate for students on academic issues, to include but not limited to authorizations for appeals for financial aid, academic probation and academic disqualification, residence life, and the bursar's office. Refer students to appropriate legal and social resources for complex problems.
  • Identify the need for improved or additional services and research and help develop retention strategies as needed.
  • Assist in selecting recipients of student scholarships.
  • Adhere to the Family Educational Rights and Privacy Act (FERPA).

10% of time: Assist with program related reports and outcomes assessment

  • Understand the program's objectives and assist with related data collection, analysis and assessment. This may include program evaluation, usage and outcomes-related requests.
  • Accurately and promptly document services provided to students through written advising notes.
  • Provide input on the development of policies and procedures for the program.

10% of time: Outreach & Engagement

  • Contribute and participate in program communication and public relations on and off campus.
  • Present about the SSS program to university constituents and groups. Represent the program by participating in open houses or university fairs. Help organize and participate in TRIO day, an event recognizing TRIO students and heroes and the impact of these programs.
  • Attend and facilitate student social activities designed to help connect students with the campus community, including involvement in the Emerging Scholars Academy summer bridge program.
  • Assist in the development and distribution of flyers and brochures and social media updates.

5% of time: Serve on University Committees or Teams

  • Actively participate on university committees or teams as assigned by the Director or Vice Provost, especially those impacting academic advising or student success policies or procedures.
  • Network with campus programs and offices, particularly retention programs.
  • Attend campus meetings relevant to retention and program activities, work with faculty and departments on student retention, and coordinate and share information with other departments involved with tutoring and academic support. Develop collaborations among departments with similar missions and functions.

Application Information

Institution Information

The University of Alaska Fairbanks is a Land, Sea, and Space Grant university and an international center for research, education, and the arts, emphasizing the circumpolar North and its diverse peoples. UAF integrates teaching, research, and public service as it educates students for active citizenship and prepares them for lifelong learning and careers.

Additional Information


Contact Information



Required Qualifications

  • Two years relevant experience in a post-secondary educational setting.
  • Typical Education or Training: Bachelor's degree in a relevant field.
  • Bachelor's degree must be from post-secondary institutions that have regional accreditation recognized by the US Department of Education and/or the Council of Higher Education Accreditation.

Preferred Qualifications

  • Knowledge of university systems and environment, social inequality, social justice and student development theory.
  • Knowledge of best practices, appropriate boundaries, federal and state laws, and legal issues associated with and applicable to student services and higher education, including the Family Educational Rights and Privacy Act (FERPA).
  • Knowledge of decision-making strategies and problem-solving techniques.


  • Excellent oral, written and interpersonal communication skills, including public speaking.
  • Excellent active listening, intercultural competency, and conflict resolution skills to establish rapport and provide appropriate positive and negative feedback with students.
  • Strong computer-based skills associated with Microsoft Office including Excel and Access, Internet browser, and social networking programs.


  • Ability to follow assessment instrument results in order to determine placement and develop meaningful and relevant educational plans.
  • Ability to work as an influential part of a team.
  • Ability to comprehend and apply TRIO and university policies and procedures as they relate to students and to refer students to relevant offices for assistance while adhering to advisor role.
  • Ability to troubleshoot situations to determine the best course of actions.
  • Ability to juggle multiple priorities and tasks in a fast-paced student-centered environment.