Job Positions

Starfish Student Success Manager- 1573

Categories: Mid South Region 3


University College


UNC Wilmington

Date Posted:

Mar 12 2019 10:00PM

Close Date:


Position Description

The Starfish Student Success Manager coordinates and manages institutional efforts to promote undergraduate student success initiatives to increase retention and persistence to graduation. Specifically, this position manages the campus-wide implementation and utilization of the university’s newly acquired student success technology platform, Starfish by Hobsons. This position also supports other student success technologies as adopted by the institution. Starfish is a comprehensive communication platform coupled with early intervention features and researched best practices that are designed to help the university increase student success metrics (retention, persistence, graduation, credit accumulation, etc.)

This position communicates and collaborates with academic advising leadership across the institution to develop best practices that support students in their respective colleges and schools. This role also leads the Starfish campus-wide leadership team, serves as the lead trainer for the system, creates end-user resources, and develops and implements a communications plan and website for Starfish resources. In leading the development of effective intervention strategies, this role engages researched best practices to support faculty, staff, and students. This position coordinates with several offices across campus—especially Information Technology Services (ITS)—to ensure effective integration with the university’s Student Information System and other student success software systems.


  • Acts as lead administrator for Starfish by providing support and advice to academic advising administrators and advisors campus-wide
  • Manages Starfish Leadership Team meetings, including development of agendas, tracking of actions, and advocating for resources to support campus goals
  • Leads the implementation of Starfish and its optimal use of features to support and enhance student success efforts including appointment scheduling, note-taking functions, early alert processes, and the collection, analysis, and reporting of relevant retention and persistence data
  • Monitors and modifies roles, permissions, and assignments
  • Creates reports for end-users
  • Works closely with vendor to research issues and test functionality of the system
  • Applies project management processes to ensure successful implementation that meets deadlines and falls within budgets
  • Develops strategies for strong platform utilization across the institution to include students, academic advisors, faculty, and administrators
  • Develops solutions to work with those who have yet to buy-in to the system. Provide on-going support to this population
  • Collects, analyzes, and shares data collected in Starfish with appropriate campus leadership, faculty, and staff to inform them of the progress, direction, and opportunities within the system
  • Regularly reviews best practices for student success research from Starfish and shares information as appropriate
  • Utilizes research to inform recommendations and data-based decisions
  • Serves as lead trainer for Starfish, developing and disseminating end-user training materials, and conducting professional development workshops that support and sustain a culture of developmental advising on campus
  • Performs other duties as assigned

Application Process

Please apply online.

Institution Information

University College contributes to the University of North Carolina Wilmington’s commitment to excellence in undergraduate education by providing academic advising and support for students as they enter the University and transition to their chosen major. By using developmental and educational approaches, University College provides academic advising, curricular programs, and co-curricular events to help students make a seamless transition to UNCW and achieve their desired academic and professional goals. University College serves the university community as the model for the best practices in academic advising and provides advising and student academic support resources to the university community.

Contact Information



Required Qualifications

  • Master’s degree in the areas of higher education, student services administration, student development, instructional administration, education, planning, counseling, or related field
  • Five years of job-related experience
  • Experience extracting, analyzing, and compiling data using student information systems
  • Experience with technology platforms and conveying campus requirements to system admins/ vendors

Preferred Qualifications

  • Terminal Degree in higher education, student affairs administration, student development, or instructional administration
  • Experience in a higher education environment, including academic advising
  • Experience with Starfish by Hobsons or other retention management systems
  • Demonstrated project management experience within an organization
  • Demonstrated ability to apply current best practices in student development theory when developing/modifying policies and practices
  • Demonstrated ability to apply student development and enrollment management theories—and current technological tools—to contemporary advising practices
  • Current experience with the use of data in advising and experience with data analytics software
  • Demonstrated ability to develop and implement professional development experiences, aligned with the codified philosophy and curriculum of academic advising
  • Demonstrated experience in effective project and/or program management
  • Demonstrated leadership skills applied to motivation, delegation, planning, and assessment as well as training, mentoring, and effectively communicating with staff, faculty, and students at all levels
  • Demonstrated skill in exceptional communication with on campus constituencies (e.g., staff, faculty, students, managers, etc.)