The Student Services Advisor II position also coordinates and provides leadership for advisement programs and other student and academic services including academic support programs and services and co-curricular and student engagement programs mentioned above. This role works closely with other staff, departments and offices to ensure students are effectively served; respond to problems that arise with faculty, staff, and students; and manage the priorities, timelines, processes, delivery, and budgets of programs and services.In their advising role, this position helps students understand degree requirements; create, clarify, and refine educational goals and plans; explore curricular, co-curricular, and career development opportunities; select majors, minors, and study abroad experiences; understand academic policies and procedures; connect with faculty members and university resources; address concerns and challenges both inside and outside that classroom that impact academic success; determine academic goals and develop meaningful educational plans.
Duties for the position may include:
• Provide academic counseling and career development support for undergraduate students. Advise on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
• Assess targeted student or group needs and recommend programs or services. Plan and coordinate co-curricular and student engagement programs and academic support and advisement services such as orientation, academic information sessions, scholarships for continuing students, internal transfer and minor admissions, commencement, and new student welcome.
• Plan and coordinate special programs such as faculty advisor programs, peer tutorial, or advisor groups, and honors groups.
• Promote co-curricular, student engagement, and academic support programs. Design and develop informational materials. Oversee the preparation or updating of websites, bulletins, newsletters, handbooks, guides, fact sheets and brochures. May coordinate production of materials by outside vendors.
• Provide input on the development of program budgets. Monitor expenditures for adherence to budget guidelines and analyzes for cost effectiveness. • Review student data, academic or personal, for determination of scholarship or program eligibility.
• Advise students on an individual and group basis as part of assigned student program and services. Meet with parents as needed to provide information and facilitate problem resolution.
• Evaluate student problems (academic, administrative or personal) and refer students to appropriate student support services. Liaise with other offices on behalf of students to facilitate problem resolution.
• Interface with faculty, administrators, and students regarding policies and student academic progress.
• Interface with faculty and staff to exchange and update information or to enlist support for program services, e.g., guest speaking engagements and faculty advisor programs
• Monitor student progress in honors and probation programs, maintain academic unit student records, and assist with petition applications.
• Gather data from various sources and prepare reports on program activities.
• Maintain currency on policies, procedures, and regulations pertaining to registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
• Support registration and assist with enrollment management.
• Participate in committees at the department, school, college or university level which deal in student services issues. Work on committee-assigned projects.
• Maintain professional currency through participation in associates, committees, workshops, and other means of networking.
• Recruit, hire, train, and supervise graduate assistants or student workers. Provide leadership and guidance to junior advisors, student interns, and/or graduate assistants. Assist them in developing skills through the planning and coordination of services and activities.
USC Human Resources Website and Application: https://jobs.usc.edu/postings/58555
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Office of Undergraduate Advising in USC’s Marshall School of Business provides a broad array of programs and services including advisement, student engagement and co-curricular programs such as the Marshall Connections Program, academic support programs such as Marshall Peer Tutoring Program, and other student services such as scholarships for continuing students, internal transfer and minor admissions, new student welcome, and commencement. The office serves an undergraduate population of over 4,000 students.
Daniel K. Choi, Ph.D. Associate Director