Student Services ManagerUniversity of Redlands
POSITION CODE: 3482DEPARTMENT: School of Business
APPOINTMENT: Administrative, Full-time, some evening and weekend hours required
STARTING SALARY: Commensurate with Experience
INTRODUCTORY PERIOD: Twelve (12) Months
POSITION AVAILABLE: ImmediatelyPOSTING DATE: June 10, 2016
APPLICATION DEADLINE: Open until filled
DESCRIPTION: Provides a range of services supporting students, alumni, and friends of the School of Business and University, frequently and regularly interacts with students, alumni, and community groups.
Duties and responsibilities include but are not limited to:•Provides quality front-line customer service and timely follow up. Maintains regular contact with students to include travel to assigned regional campuses to conduct cohort visits. Collaborates with other operational areas to ensure timely resolution of internal and external student/customer inquiries. Evaluates and resolves student inquiries and issues to ensure appropriate action is taken.•Assists adult students with academic advising to include degree completion planning, scheduling, and advising of transfer credit procedures. Monitors and tracks students’ academic progress and attendance to ensure satisfactory academic progress toward degree completion.•Assists in the delivery of student programs geared toward adult students. Develops and implements re-entry initiatives designed to help meet enrollment and retention goals. Participates in regular retention meetings, auditing re-entry and at-risk students. Assists students with disabilities in navigating the disability services process. Conducts and documents exit interviews.•Assists in the coordination, implementation, and support of School of Business activities and events for students and alumni. Develops and communicates information regarding opportunities for electives, study abroad, mentor program, etc.•Provides feedback to enrollment and academic group leadership concerning possible problems or areas of improvement. Compiles and analyzes weekly activity reports. Updates spreadsheets, reports, and databases to maintain and reference information as needed.•Maintains institutional confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures. Contributes to team effort by accomplishing related duties as needed.•Performs other duties and special projects as assigned or directed.
TO APPLY: Submit a University of Redlands Administrator application form at https://myredlandsapps.redlands.edu/HRAdministratorEmployment/.FOR MORE INFORMATION, CALL 909-748-8040 OR VISIThttp://www.redlands.edu/human-resources/employment/SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.AN EQUAL OPPORTUNITY EMPLOYER
University of Redlands