Job Positions

Student Services Manager

Categories: Pacific Region 9


School of Business


University of Redlands

Date Posted:


Close Date:

Open until filled

Position Description
Provides a range of services supporting students, alumni, and friends of the School of Business and University, frequently and regularly interacts with students, alumni, and community groups.

Duties and responsibilities include but are not limited to:
•Provides quality front-line customer service and timely follow up. Maintains regular contact with students to include travel to assigned regional campuses to conduct cohort visits. Collaborates with other operational areas to ensure timely resolution of internal and external student/customer inquiries. Evaluates and resolves student inquiries and issues to ensure appropriate action is taken.
•Assists adult students with academic advising to include degree completion planning, scheduling, and advising of transfer credit procedures. Monitors and tracks students’ academic progress and attendance to ensure satisfactory academic progress toward degree completion.
•Assists in the delivery of student programs geared toward adult students. Develops and implements re-entry initiatives designed to help meet enrollment and retention goals. Participates in regular retention meetings, auditing re-entry and at-risk students. Assists students with disabilities in navigating the disability services process. Conducts and documents exit interviews.
•Assists in the coordination, implementation, and support of School of Business activities and events for students and alumni. Develops and communicates information regarding opportunities for electives, study abroad, mentor program, etc.
•Provides feedback to enrollment and academic group leadership concerning possible problems or areas of improvement. Compiles and analyzes weekly activity reports. Updates spreadsheets, reports, and databases to maintain and reference information as needed.
•Maintains institutional confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures. Contributes to team effort by accomplishing related duties as needed.

Institution Information
The University founded in 1907, is an independent coeducational institution. Professional and graduate programs in music, education, communicative disorders, geographic information systems and business complement its comprehensive liberal arts curriculum with 28 majors. With Mt San Gorgonio as its backdrop, Redlands, a college town of 68,000 is located midway between the beaches and deserts of southern California.

Application Process
Submit cover letter, resume, salary history, and the names, addresses and telephone numbers of three (3) professional references to or mail to: Human Resources, University of Redlands, PO Box 3080, Redlands CA 92373-0999.

Contact Information


Required Qualifications
Bachelor’s degree required, Masters preferred plus three (3) to five (5) years related experience in higher education, or equivalent combination; background in academic advising, student services, career services, and/or alumni relations desirable. Successful candidate must be highly proficient in administrative reports, analyst and manipulating data, able to demonstrate excellent written and interpersonal communication skills. Must be able to work efficiently and successfully with minimum supervision; prioritize and handle multiple tasks and deadlines; be creative and flexible. Valid driver’s license required. Upon offer of employment, a current DMV printout showing a good driving record will be required. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with The Americans with Disabilities Act if selected for the interview process and accommodations are needed please call (909) 748-8040.

Preferred Qualifications
Masters preferred