Job Positions

Student Success Advisor I

Categories: Pacific Region 9


Center for Student Success


Trident University International  

Date Posted:


Close Date:



Position Description
The Student Success Advisor will be a central contact for students at the university, while taking a proactive approach in fostering a relationship to ensure success toward graduation. The Student Success Advisor I is responsible for meeting and exceeding student success and retention objectives working directly (over the phone and online) with enrolled students to advise them on degree path, registration and course selection issues, and will provide coaching support on an ongoing basis. This position will be a primary point of contact for students through the entire life cycle with the goal to increase their likelihood of graduation and provide holistic advising to ensure an exceptional student experience. The Student Success Advisor I will promote student success and retention by building strong relationships with students, guiding students through their respective degree programs, provide advocacy, academic planning, course scheduling, goals setting, and counseling on areas such as balancing life and school or academic support. By partnering with faculty and other administrative offices, the Student Success Advisor I will proactively advise students to minimize potential administrative, academic, and personal obstacles that may impede the student progress towards graduation.

•Meets and exceeds student success and retention objectives working directly (over the phone and online) with enrolled students to advise them on degree path, registration and course selection issues, and will provide coaching support on an ongoing basis.
•Acts as the main point of contact and liaison between the University and students with respect to admissions, academics, degree options, degree requirements, the graduation process, and progress.
•Conducts frequent outreach on the phone counseling students.
•Provides regular, individualized coaching, counsel and support, and case management to students.
•Explains degree program requirements and changes to students.
•Provides students with course recommendations and general guidance regarding their academic plans and progression toward graduation.
•Resolves student issues in a responsive and timely manner
•Promotes self-efficacy, understanding, knowledge, and confidence in University policies & procedures.
•Participates in retention initiatives instituted by management.
•Builds strong relationships of trust and accountability with assigned student caseload.
•Assists with overall retention and enrollment of matriculating students.
•Demonstrates superior knowledge and comprehension of University policies.
•Maintains confidential student information.
•Answers questions and resolves issues, escalating complex issues as needed.
•Mentor under-prepared students that have been conditionally admitted to Trident and provide referrals and follow-up to relevant student support services.
•Identify and support at-risk students with appropriate success strategies which may include May be assigned to assist with coordinating University processes and compliance relative to students with disabilities.
•Other duties as assigned

Application Information
When you work with Trident University, what you do matters! If you meet the qualifications listed below, we encourage you to apply.Please use link to apply: candidate will be subject to a criminal background check.

Institution Information
Trident University International, located in Cypress, CA, is a private sector, regionally accredited, fully on-line institution, offering Bachelor's, Master's, Ed.D.and Ph.D. degrees in Health Sciences, Education, Business, and Information Systems.

Contact Information
Chante Lindeman



Required Qualifications 
•Bachelor’s degree
•1 year of Academic Advising or relevant higher education experience.
•Strong interpersonal, communication and listening skills.
•Strong computer literacy and proficiency on Microsoft Office products.
•Superior interpersonal skills.
•Excellent customer service and organizational skills.
•Demonstrated ability to manage multiple projects under tight deadlines.
Skills, Knowledge and Abilities:
•Ability to effectively communicate in person and by telephone or email across departments at all levels of the organization, with prospective and current students, and with external contacts.
•Excellent critical thinking skills.
•Strong interpersonal and/or counseling skills.
•Ability to listen and positively respond to student and co-worker requests.
•Solid written communication skills.
•Ability to work independently and on a team,
•Ability to exercise judgment and interpret and apply University policies and procedures.
•Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
•Ability to apply current advising approaches.
•Maintain positive attitude
•Ability to adapt and be flexible through change

Preferred Qualifications
Experience Preferred:
•Experience working with military students.
•Experience working with under-prepared or at-risk students from diverse cultures and life experiences.
•Experience working with online and other nontraditional student populations to attain their personal, professional, and academic goals.