Job Positions

Student Success Coach (Multiple Openings)

Categories: Mid South Region 3


Student Support Services


Guilford Technical Community College

Date Posted:


Close Date:

Open Until Filled

Position Description

The Student Success and Career Services Coach works in conjunction with the Director of Student Success and Retention Services to manage the Career Services aspects of the Center, providing services and activities that meet student, community, departmental, divisional, and institutional career needs. The Student Success and Career Services Coach works with the Director to ensure that the Center provides smooth, effective and efficient career services to students. Additionally, the Student Success and Career Services Coach provides academic advisement and maintains a caseload of currently enrolled students. The Student Success and Career Services Coach is responsible for assisting students with the development and evaluation of an educational plan. S/he maintains and provides accurate program and course information for new and returning students seeking certificates, diplomas, and degrees. S/he provides information on all aspects of new student orientation, placement test interpretation, advising services, and career identification and selection. The Student Success and Career Services Coach provides academic advising and career exploration guidance to new and continuing students in a face-to-face or online environment. S/he assists students in determining their major course of study by offering resources for self-exploration related to careers; interprets career assessment results and guides students in researching employment trends and gathering information related to careers of interest. S/he maintains current information related to resume writing, interviewing skills, and general job search strategies, providing resume critiques, interview advice, and mock interviews for students seeking employment.


  • Provide academic advising and career exploration services for new and continuing face-to-face and online students, assisting students in determining their college major by offering resources for self-exploration related to career opportunities and employment trends.
  • Evaluate incoming transcripts and track completed courses to ensure students are guided to appropriate courses.
  • Refer students to print and web-based resources related to career information.
  • Make students aware of campus and community resources, including online student services and academic support services.
  • Provide students with information related to resume writing, interviewing skills, and general job search strategies.
  • Develop and manage relationships with area employers, encouraging on-campus recruiting and promotion of all open positions.
  • Develop, advertise, and present informational workshops to prepare students for the job search process, highlighting resume writing, interviewing techniques, job search strategies, and resources for all areas.
  • Establish and maintain strong collaborative relationships with faculty with an emphasis on employer outreach activities.
  • Provide continual training to all Student Success Coaches and faculty with regard to pertinent Career information and resources for students.
  • Plan, develop, advertise, execute, and manage all aspects of the annual college Career fair, promoting opportunities for students to connect with potential employers.
  • Seek collaboration with individuals from other areas within the Student Support Services division and instructional Division Chairs to ensure successful event.
  • Participate in college training offerings, departmental meetings, and statewide and regional professional development opportunities to improve knowledge and skill base and proficiency in the field.
  • Collaborate as a team member on delivery of career services, student retention initiatives, information nights/open houses, job fairs, transfer fairs, orientations, and Student Success workshops as needed.
  • Participate in community outreach programs/presentations with the college Admissions Recruiter or faculty members as appropriate.
  • Markets employment opportunities to all students through the maintenance of the college job board.
  • Works collectively with instructional departments to provide career services to their students.
  • Administer and interpret career interest/ability instruments, review, interpret, and evaluate applicant test scores and other information to determine course placement.
  • Collect data and participate in the assessment of services as requested by the Director. Evaluate the effectiveness of Career Services activities on a regular basis.
  • Works collaboratively with instructional departments to provide appropriate advising services to students.
  • Actively serve as an effective member to appointed college committees and participate in college activities as requested.
  • Demonstrate and model the College’s employability skills: Adaptability, communication, information processing, problem solving, responsibility, and teamwork· Other duties as assigned by Director.

Application Process

Institution Information

Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education.As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.

Additional Information


Contact Information

Melissa Kinney


Required Qualifications

  • Bachelor’s degree required.
  • Knowledge of academic advising and student success initiatives.
  • Experience working with diverse students including first generation college students, students from under-represented populations, and students transitioning from adult high school programs.
  • Knowledge of current and emergent practices in higher education which facilitate student success.

Preferred Qualifications

  • Master’s degree preferred in Education, Social Work, Counseling, Business, Social Sciences or related field.