Job Positions

Student Success Specialist

Categories: Rocky Mountain Region 10


Herberger Institute


Arizona State University

Date Posted:


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Position Description

Reports to the Director of Academic Services in Herberger Institute for Design and the Arts under general supervision, plans, organizes and coordinates academic advising activities with the purpose of promoting academic standards and student success in meeting these standards to ensure retention of students in the university.


  • Provides academic advising, recruitment/retention, career planning, and/or academic program functions for Herberger Institute for Design and the Arts students majoring in architecture and landscape architecture, art, dance, digital culture, environmental design, film, graphic design, industrial design, interior design, music, or theatre.
  • Works with minimal supervision to handle complex problems, provide guidance, and oversee specific advising functions.
  • Conducts workshops for students, parents, and/or high school/community college advisors/counselors about ASU and the Herberger Institute programs, policies, and procedures.
  • Interviews, advises, and counsels undergraduate and prospective students regarding policies, procedures, and academic requirements.
  • Presents academic information to new students & parents during freshman orientation programs.
  • Disseminates information and guidance regarding enrollment procedures, program admission criteria and process, major map requirements and course selection.
  • Evaluates transfer transcripts from other academic institutions for equivalencies and applications to degree program.
  • Interprets and explains university, institute & school policies & procedures.
  • Maintains student files & records.
  • Evaluates & makes recommendations on petitions & adjustments to student's program of study or DARS report.
  • Updates computerized information system regarding advisement sessions, eAdvisor tracking system, and changes to student status as needed.
  • Develops reports, maintains data and/or develops advisement literature.
  • Reviews for accuracy and approve various forms such as overload petitions, graduation planning sheets, standards petitions, and curriculum changes to assist students in their degree completion.
  • Teaches specialized class(es) and workshops for student success.
  • Coordinates resources to meet the needs of the area assigned.
  • Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
  • Acts as a liaison to department, college, and university committees on issues related to academic success.
  • Responds to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.

Application Process

Institution Information

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. 

Herberger Institute for Design and the Arts, the largest comprehensive design and arts school in the nation, located within a dynamic 21st-century research university.
With 5,000+ students, nearly 400 faculty members, 130 program options and a tradition of top-ranked programs, we are committed to redefining the 21st-century design and arts school. Our college is built on a combination of disciplines unlike any other program in the nation, comprising schools of art; arts, media and engineering; design; film, dance and theatre; and music; and the ASU Art Museum.

Additional Information

$39,744 - $45,000 per year; DOE

Contact Information



Required Qualifications

  • Master's degree AND one year previous experience in one or more of the following:  advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

  • Demonstrated knowledge of design and the arts
  • Experience in career planning within arts and design
  • Experience in a higher education environment
  • Demonstrated knowledge of university and Herberger Institute curricular requirements
  • Demonstrated knowledge of principles, practices and procedures in academic advising strategies
  • Demonstrated knowledge of articulation policies and procedures and academic credit/transcript evaluations
  • Demonstrated knowledge of student retention strategies
  • Experience with student recruitment and outreach efforts
  • Experience in advising students for at least two years
  • Experience in designing presentation materials and giving oral presentations in group settings
  • Experience in using the internet, Microsoft Office applications (e.g., Word, Excel, Outlook), PeopleSoft, and degree audit system (DARS)
  • Experience in working with diverse populations
  • Evidence of effective written and verbal communication skills