- Provide academic advising and related services to students with the goal of facilitating their academic progress and personal, social, and cultural development
- Planning, coordinating, and managing the activities of department/program undergraduate academic advisers
- Planning and coordinating educational and department-related activities involving program faculty and students
- Developing policies and procedures related to the delivery of advising and academic support services.
- Under general supervision of CAO, serve as undergraduate program coordinator in the Program in Middle East/South Asia Studies, Middle East/South Asia Languages, and the Department of Sociology.
- Assume primary responsibility to independently manage and implement the ME/SA Program's undergraduate advising program, student support services, assist with administration of academic programs and policies, and supervise undergraduate peer advising staff.
- Provide comprehensive, advanced academic advising on a wide range of complex issues to undergraduate students in the departmental majors and support faculty members.
- Work with key faculty on program development and administration.
- Manage quality assessment and policy development.
- Provide consultation to faculty, department chairs, and CAO on matters of undergraduate education and academic advising for the department, college faculty, governance committees, department staff, and faculty and staff from other colleges, campuses, student affairs units, and the general public.
- Assist with the development and implementation of outreach, recruitment and retention efforts for undergraduate students.
- Represent the department on undergraduate matters with substantial authority.
- Work to develop new directions and program vision as developed by the ME/SA Program director and ME/SA Languages' Associate Director. Participate on departmental and campus-wide committees as requested.
- Collaborate with campus leaders and functions with a high degree of autonomy.
- Develop and manage budgetary projections for departmental and campus wide programs.
- Hire, train and supervise peer advisers.
- Knowledge and experience applying counseling and guidance techniques to provide academic advising and related services to undergraduate students from diverse cultural and ethnic backgrounds at the University/College level.
- Experience working with Middle Eastern, and South Asian students, parents, alumni, community groups, and organizations.
- Knowledge of academic and administrative organizational structure within a complex higher education university or college structure including related programs, and general curricular elements and structures (e.g., courses, unit prerequisites, majors and minors).
- Knowledge of multi-cultural dynamics within a University setting, and the academic environment and pressures encountered by students at a major research university, and of the personal and social problems commonly encountered by college students of all backgrounds, including first generation students and students with diverse socioeconomic backgrounds.
- Interpersonal and communication skills to communicate effectively and relate tactfully and diplomatically with a diverse group of people including faculty, staff, students and parents; and to make presentations to individuals and groups.
- Writing, editing and proofreading skills to compose correspondence and prepare clear and concise summaries.
- Organizational, time management and decision making skills to work independently and accurately under pressure and productively despite frequent interruptions; to work with ambiguities where clear guidelines are not available; to process detailed work accurately and in a timely manner; and to successfully manage multiple priorities in a complex work environment and meet deadlines.
- Leadership skills to lead, set goals, plan, coordinate, evaluate, initiate creative projects, and problem solve.
- Skill to analyze, interpret and communicate complex regulations and policies and requirements of the department, college, and university to students, staff and faculty.
- Skills to recognize and handle difficult/unpleasant situations and/or individuals; to identify problems and needs; and to make competent referrals and/or to develop solutions.
- Skills to obtain, correlate and analyze data and develop statistics from a variety of sources; and to retrieve and assemble information for the preparation of reports, schedules, correspondence, etc.
- Experience with software programs (i.e. Microsoft Word and Excel).
- Bachelor's Degree in Social Sciences, Humanities, or related fields, or equivalent combination of education and experience.
- Experience developing, organizing and implementing educational programs, workshops or seminars to enhance student development and retention within the Middle Eastern and South Asian undergraduate community.
- Knowledge of State and Federal laws concerning confidentiality of student records.
- Experience with Banner, My Degree, Schedule Builder, and DESII.
- Experience with publishing software to create event materials and support events.
- Experience with multimedia audio and visual programs and applications.
- Experience with website management software to make updates and changes to Web pages.