Job Positions

VandalStar Coordinator

Categories: Northwest Region 8


University Advising Services


University of Idaho

Date Posted:

Mar 22 2019 10:00PM

Close Date:


Position Description

Reporting to the Lead Advisor (Retention) and working with University Advising Services leadership, the VandalStar Coordinator champions, builds networks, facilitates, and supports the implementation of the VandalStar campus-wide student success/retention support software (Hobson’s Starfish). The VandalStar Coordinator coordinates and supports daily system operations, maintenance, implementation and design of tools, internal and external marketing and communication planning, and training for VandalStar.


  • Coordinating all functional VandalStar system-related activities such as: set up, daily and long-term (e.g. semester) system maintenance, upgrades, testing and development of functional area specifications, interfaces, security, and functionality to support implementation and ongoing use
  • Monitoring and maintaining Starfish internal communications, templates, HTML coding for all functional system features, tracking items, and services each semester in coordination with Student Success Coordinator and Lead Advisor (Retention), as appropriate
  • Developing and testing to appropriately adopt new system features
  • Coordinating with university IT units and Hobson’s for system support
  • Providing end user support by monitoring and replying to internal communications (e.g. VandalStar email and phone line) and coordinating with Student Success Coordinator and Lead Advisor (Retention), when appropriate
  • Working in coordination with Lead Advisor (Retention) and Student Success Coordinator to identify areas for continuous improvement and integration of VandalStar, updates to support student success initiatives and advisor needs, and stay abreast of new technology and trends to support advising and retention efforts
  • Attending Hobsons annual conference, as budget allows.
  • Preparing and maintaining a campus-wide external communications and marketing plan to partner with campus units to increase the visibility and adoption of VandalStar by students, faculty, and staff
  • Collaborating with the Student Success Coordinator to create and distribute marketing and communication materials
  • Leading individual and group trainings for users
  • Collaborating with the Student Success Coordinator to create and maintain training materials
  • Collaborating with the Student Success Coordinator to maintain the VandalStar website and create/update shared user documents, including troubleshooting guides and videos, to support end user navigation of VandalStar tools
  • Preparing and administering end user surveys to all faculty, staff, and students to better understand system use and areas for improvement.
  • Working with University Advising Services leadership and Student Success Coordinator to support implementation of current initiatives (e.g., early warning grade and midterm grade processes)
  • Working with Lead Advisor (Retention) to effectively collect and assess data to evaluate, adjust, and/or improve programs and initiatives, as needed
  • Providing timely updates, progress reports, and summary statements to Lead Advisor (Retention)
  • Assisting Lead Advisor (Retention) in researching and communicating assessment data
  • Working with University Advising Services leadership and Student Success Coordinator to support development and implementation of new and novel initiatives (i.e., programs and/or events).
  • Attending and participating in staff meetings
  • Contributing to a pleasant work environment and maintaining a professional demeanor
  • Demonstrating a willingness to consistently work with co-workers and supervisor in an effort to successfully achieve mutually sought goals for the unit
  • Performing other duties as assigned.

Application Process

Online application at on the University of Idaho HR website.

Institution Information

Since 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 12,000 students with educational centers in Coeur d’Alene, Boise and Idaho Falls, a research and extension center in Twin Falls, plus Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach. The University of Idaho is the state’s land-grant research university.

From this distinctive origin and identity, we will enhance the scientific, economic, social, legal and cultural assets of our state and develop solutions for complex problems facing our society. We will continue to deliver focused excellence in teaching, research, outreach and engagement in a collaborative environment at our residential main campus in Moscow, regional centers, extension offices and research facilities across Idaho. Consistent with the land-grant ideal, we will ensure that our outreach activities serve the state and strengthen our teaching, scholarly and creative capacities statewide. Our educational offerings will transform the lives of our students through engaged learning and self-reflection. Our teaching and learning will include undergraduate, graduate, professional and continuing education offered through face-to-face instruction, technology-enabled delivery and hands-on experience. Our educational programs will strive for excellence and will be enriched by the knowledge, collaboration, diversity and creativity of our faculty, students and staff.

Additional Information

Position is open until filled, however, applications received on or before April 11, 2019 will receive first consideration. Position will remain open until a sufficient pool of candidates is identified.

Contact Information

Michael Hammes 208-885-6329


Required Qualifications

  • Bachelor’s degree with two (2) years of relevant experience.
  • Experience in project management.
  • Experience in data gathering and analysis.

Preferred Qualifications

  • Master’s degree.
  • Experience with Hobson’s Starfish or a similar enterprise student success and retention solution.
  • Experience working in a higher education environment.
  • Experience with web page development and maintenance.
  • Experience utilizing critical thinking and problem-solving skills.
  • Experience in successfully communicating verbally and in writing.
  • Knowledge of University of Idaho academic rules, regulations, and procedures for undergraduate level advising.
  • Ability to work cooperatively as a team with a variety of people, including students, staff, faculty, and administrators.